Fix & Optimize

Left speaker is working fine but right speaker is flashing green and not playing. How do I get it to play again? Thanks- 

I have client that has a sonance 8 channel amp. We want to hook his TV up to the amp for the speakers. How can we do this? The tv is outside so we can't run an Hdmi and he doesn't want a sound bar. I was told that he could get an audio video receivers that can work off the tv through blue tooth. But not sure. Does anyone know how this can be done. Thanks Jeff Sequeira 

So my ERA 300’s will be here tomorrow and plan on replacing my 2 IKEA SYMFONISK.My question is once setup as a surround, if I press the Bluetooth button does it automatically allow me to use as Bluetooth or is there more to do in app? thanks in advance

I have a Sonos system that consists of two Play:5 (Gen 2) speakers, two One (Gen 2) speakers, and five One (Gen 1) speakers.The two Play:5 speakers are in a stereo pair and are connected to an Ethernet port in my wall that runs to a UniFi switch.The Sonos system is on a VLAN that is separated from other VLANs in my network via firewall rules.  The devices (phones and laptops) that run the Sonos apps are on their own VLAN.My Sonos system generally works well in this setup and always has.  Occasionally, it seems slightly slow or it loses connection to a Plex server on another VLAN.  Also, when I install an update via the Windows app, I always get a message that says the update failed, even though it actually succeeded.  But generally speaking, I don’t have any major issues.I’ve allowed all of the ports listed on https://support.sonos.com/en-us/article/configure-your-firewall-to-work-with-sonos through my firewall rules, except for the Windows Media Sharing UDP ports, as I’m not doing any

I have a Sonos system that consists of two Play:5 (Gen 2) speakers, two One (Gen 2) speakers, and five One (Gen 1) speakers.The two Play:5 speakers are in a stereo pair and are connected to an Ethernet port in my wall that runs to a UniFi switch.The Sonos system is on a VLAN that is separated from other VLANs in my network via firewall rules.  The devices (phones and laptops) that run the Sonos apps are on their own VLAN.I’ve noticed that my UniFi network logs are full of entries (just about every minute) saying that one of the Sonos speakers was blocked by a firewall rule from accessing the PC that runs my Plex server.  Every Sonos speaker appears to be doing this.I’ve allowed all of the ports listed on https://support.sonos.com/en-us/article/configure-your-firewall-to-work-with-sonos through my firewall rules, except for the Windows Media Sharing UDP ports, as I’m not doing any Windows media sharing.The port on the PC that Sonos is trying to access is always the same (53957) but the

I have the Sonos Arc and Sub Gen3 and I would like to wall mount the Arc under my tv. TV is an 85” Sony and is hung on the wall with a fully articulated mount. The tv does not sit flush on the wall - it is 6 inches out from wall to the front of the tv. If I use the Sonos Arc mount or equivalent after market, the Arc will be almost flush with the wall and ‘under’ and not in front of the tv, even though I plan to mount 4” to 5” below the tv. Seems like the upwards firing speakers would go into and into the gap behind the tv.Does this pose any issues with sound quality or sound bar functionality? Does the Arc need to come out off the wall and be “in front of” the bottom edge of the tv! If yes, am I better off getting a scissor style mount for it (Sanus Extendable Sound Bar Mount) or mounting a floating shelf? I don’t really want to see the mount or wires - I already have a cable management kit for it, but really want to put the sound bar so far off the wall that yo can see the outlet and

I have a problem, as soon as I listen to a song and I want to turn on the radio linked to this song, the radio titles change every second without having time to listen to them.

As in the subject, I have a spotify Premium Duo Account.Sonos in logged with user1, if I start streaming a Playlist from Spotify user1, every goes fine except that if I start listening with same user1 from another device, Sonos stops playing.Sonos neetwork is 4 Symfonsyk speakers Secondly, if the I starts streming a spotify user2 playlist, the streaming is interruptes ciclically by spotify advertisements like a free account). I user2 plays from spotify app there’s no any advertisments, correctly. How Can I do to solve?

Hi All, This seems to be a bug in the latest Sonos Update.it is really annoying as it defeats the purpose of having Sonos, it normally works fine on any station saved to My Tuner Radio (including BBC stations).All stations won’t play, it seems other users have the same fault. I have tried all the usual stuff (uninstall/reinstall the app, remove and add myTuner Radio as a service), fault remains.Sonos please supply a fix in next update so I can play a radio station via MyTuner Radio.Please help Urgently!Thanks, KJ

Bonjour,j’ai un Sonos One SL et j’aimerai le connecter à mon vidéo projecteur Xgimi Elfin Flip. Mais ce dernier ne retrouve pas l’enceinte sonos quand je lance la recherche d’appareil Bluetooth.  Or j'aimerais que le son de mes films sorte sur l’enceinte Sonos. Que puis-je faire ? Utiliser un câble ?  Moderator Edit - Translation by Google:Good morning,I have a Sonos One SL and I would like to connect it to my Xgimi Elfin Flip video projector. But the latter does not find the Sonos speaker when I search for a Bluetooth device.  But I would like the sound of my films to come out on the Sonos speaker. What can I do? Use a cable?

Ce serait intéressant d’avoir une option rapide sur une télé commande Sonos ou même via l’application pour basculer entre le mode surround et le mode stéréo. Cela permettrait de profiter des Era 100 en mode cinéma pour les films et en stéréo classique pour la musique, sans avoir à  passer par plusieurs menus.Je crois que cette option n’existe pas.  Est-elle en développement actuellement chez Sonos ?Une télécommande avec des boutons programmables, ou même un simple mode cinéma/musique dans l’appli, serait génial. Moderator Edit - Translation by Google:It would be interesting to have a quick option on a Sonos remote control or even via the app to switch between surround mode and stereo mode. This would allow you to enjoy the Era 100 in cinema mode for films and in classic stereo for music, without having to go through several menus.I believe this option does not exist.  Is it currently in development at Sonos?A remote with programmable buttons, or even a simple movie/music mode in the ap

I have a Beam connected to my Apple TV with ARC. The Apple TV is connected to the router via ethernet. It plays on my LG TV.I set the Beam to be the default audio output but it keeps changing back to the TV speakers. It changes when I turn the TV off and on and sometimes it changes when I choose a different channel. Quite annoying. Any ideas?

 Hello everyone. I have two ERA 300 speakers paired in stereo. I connected them via Bluetooth to my Samsung The Frame TV. Sometimes I have sound, but most often I don't. Does anyone have any idea what I should do?

What do I do to play the music in my iTunes library on my Sonos connect? I’ve set sharing on the iTunes but after that I’m stuck. Read stuff about setting file pathways and stuff but franking it’s baffling.

I have an Arc connected to my LG TVIt used to occassionally give me an issue where when I switched inputs I would get no sound.Usually turning it off and on a few times would finally get it working. Then about 3 weeks ago I added another HDMI device to my TV and now it is difficult to get sound when I turn the TV on.Intially I was going into the sound source and changing to internal TV speaker then back to HDMI arc but would take a few attempts. Sometimes it would take 5 minutes of fiddling before it started to work. Very annoying. However I have discovered today that if I sit and wait for about 4 m inutes the sound fades in. This  has only happened twice so the jury is out. I often play music on the Arc during the day and then the TV goes on at night.I have a suspicion that it does not like changing sources and that is what the problem is but this needs more time to figure out Any help or advice would be welcome Thanks Steve

Hello, i am not much into Sonos systems and everything, but i have 2 Sonos One SL speakers which are working independently on two different locations. Now i want to buy Sonos playbar and my question is can i connect those two speakers to playbar to form some sort of stereo system where playbar would be in the front below tv and speakers would be back in each corner? Is this even possible, and also is it gonna work on LG tv?

I don’t think I will get much sympathy but here goes.  We remodelled our living area last year and my husband would not do the research or perhaps did not care if the speakers (for surround sound) were hidden in the wall behind the primary seating area(which was my desire but not his). As a result the wiring /speakers which could have been in the wall are not.So we have two Era 300 white speakers and one white sub woofer (either the gen 3 or 4)- I do not know which. The modern, minimalist style condo (all white neutral colors) is open plan with the following rooms all open to each other and very few full height walls: living room(with the big TV, sonos beam or Arc(?) below the TV, an adjacent den, kitchen and dining room.  The sofa is against a 18’ h wall. Ceiling is sloped. Other than the TV wall,  which is actually not a solid wall but a custom wood 16’H room divider directly across from the sectional, there is no other wall nearby other than glass patio sliders. I did not want to ha

i have a gen 3 sub that I’m connecting through the app on my iPhone (14 pro max) and it goes through all the setup steps to join my group just fine and works but it will not stay connected. it disconnects from the app and the network within minutes of working. I’ll reset the sub and redo the setup again only to end up in the same situation. Any recommendations?

Hi, This is so frustrating, I hope you can help me resolve this issue. My system incl Arc, Sub Mini and 2 x Sonos SLs.  It is in my Lounge (the router is in this room too). From the start my system has had difficulty maintaining Wi-Fi contact with my router.  The present issue is that one of the surrounds suddenly stopped working.  Every attempt to add it back into my system fails as it merely creates a new System creating a new room named Lounge 2.  It is silent when watching TV. Given the difficulties I’ve experienced throughout I am loathe to do it but I’m wondering whether I should delete my Sonos account, factory reset all my components and start completely afresh.  What do you recommend? Many thanks, Terry

Before Sonos updated to the new app, the current music album cover would display in full-screen. However, with the new app, this feature has been removed, and the album cover now appears much smaller. Is there any way to bring this feature back in the new app?

Hi all, When i’m streaming music from my old connect, which is connect to a cd player or a turntable, the sound is having some little drops. Just a fraction of a second every 10 secs orso.I changed the channel in the sonos S2 app from 1 to 6 or 11. This changing did not help.The connect is in the same room as my other sonos speakers.Any advice on this would be great!

Current setup: Home theater group: -1 arc ultra (e-arc plugged in) -2 era 300s (as surround - 2 gen 4 subs… second group bound to first: Sonos amp (wireless connected) - 2 floor speakers 🔊, 2 era 100s… - one proper full sized sub  but I want more. Although I can do Atmos now with full audio fidelity because the amp is not plugged into e-arc… I was thinking about doing two Sonos ceiling speakers connected to a second Sonos amp however I realized it does not support Atmos and so I will not do that… I was also considering (I’m still considering), Purchasing one or two bluesound powernodes, Connecting everything, And then getting two ceiling speakers that have Atmos capability because the power nodes support Atmos Alternatively… What the hell else can I do? The only thing that comes to mind, While maintaining full Atmos fidelity, Is to get a second arc ultra, Connecting it wirelessly to the wireless amp, Placing it in the back… A few prayers… And full Atmos?  I don’t know.. Thoughts?  I w

How do I turn off the ads in the Sonos app?  This can’t be done from the app?  It’s supposed to be possible on the website, but I’ve followed some of the instructions I found in other threads and apparently the website has changed and the instructions don’t apply.  Thanks for making this unnecessarily difficult.  Nothing says We Have No respect For Our Customers like “bravely” releasing a terrible app, then using it to serve unwanted ads to people who have already paid hundreds or thousands of dollars for your products.  Complete failure to read the room, Sonos.

Hi I want to use the SONOS Connect to connect my conventional HIFI set to the SONOS environment.However upon putting a cable in the Connect box the SONOS system starts to make a "buzzing" sound ( like one used to have when a record player was not grounded correctly)The buzz is not always there nor is the volume not constantThe buzzing can be reproduced by actually touching the end of the cable that is connected to the Connect.I tried another cable with the same result. buzzing as well. What can be the cause of this annoying buzz, and how to overcome it? when actually connecting my HIFI set to the Connect the buzz is clearly audible when playing records  BR Bas 

All of a sudden, Alexa has stopped working in India. I thought may be it’s an issue with my system. I did a full reset of my Sonos Arc and Sonos Roam and added Alexa voice assistant. While the basic functionality of Alexa is working (asking time, weather etc), it just won’t play any music. Here is a response I am getting when I ask Sonos Roam - Alexa, play some music.response: sorry to do that first enable the skill for your Sonos roam in the Alexa app, then ask me to discover devices. (Similar case with Sonos Arc)in Alexa app, there is no SONOS skill listed to enable. (See the screenshot included below) I have been using Sonos for the past three years. Didn’t have to go through this process of enabling skill while setting up Alexa back when I installed Sonos for the first time.  if worked like a charm right after enabling it from the Sonos app (I didn’t even have to install Alexa on my phone, let alone enabling the skill).  I don’t know if this is just for me or something is seriously