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darshakparmar
Avid Contributor I
January 24, 2025
Answered

Alexa not working in India

  • January 24, 2025
  • 18 replies
  • 727 views

All of a sudden, Alexa has stopped working in India. I thought may be it’s an issue with my system. I did a full reset of my Sonos Arc and Sonos Roam and added Alexa voice assistant. While the basic functionality of Alexa is working (asking time, weather etc), it just won’t play any music. Here is a response I am getting when I ask Sonos Roam - Alexa, play some music.

response: sorry to do that first enable the skill for your Sonos roam in the Alexa app, then ask me to discover devices. 
(Similar case with Sonos Arc)

in Alexa app, there is no SONOS skill listed to enable. (See the screenshot included below)
 

I have been using Sonos for the past three years. Didn’t have to go through this process of enabling skill while setting up Alexa back when I installed Sonos for the first time.  if worked like a charm right after enabling it from the Sonos app (I didn’t even have to install Alexa on my phone, let alone enabling the skill). 
 

I don’t know if this is just for me or something is seriously broken at Sonos. 
 

 

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Best answer by Corry P

Hi ​@darshakparmar 

Thanks for your post!

Sorry to hear of this issue you are having with Alexa not working in India.

In addition to the information given in our Amazon Alexa availability on Sonos help pages - which do not list India as a supported country - Amazon’s own page here does not list India as a supported country either.

If it worked before, perhaps that has changed recently - I do not know, as that information is not listed on either of those pages.

I am sorry I could not be of more help.

18 replies

Show previous replies
Airgetlam
Airgetlam
January 29, 2025

Unfortunately, it isn’t Sonos who decides where they can make Alexa available, they must get legal authorization from Amazon. Your best bet would be to register your expectations with Amazon. 

Bruce
darshakparmarAuthor
Avid Contributor I
January 29, 2025

​@Airgetlam Thanks, but I disagree. I think the onus is equally on Sonos to make it happen. At the end of the day, it is impacting Sonos users, not Amazon. Based on multiple threads on this forum, Sonos has been promising it for over 7 years!

Corry P
Corry P
Sonos Staff
January 29, 2025

Hi ​@darshakparmar 

I find it highly doubtful that we promised any such thing. As ​@Airgetlam correctly states, we are only permitted to allow the installation of Alexa in certain countries, and it is Amazon who sets that list. I have no idea why Alexa would support the Hindi language and not India.

We do not ship to or support customers in India directly, nor have we ever. We only do so through distributers.

Bermuda is not listed on our list of supported countries - again, this is Amazon’s choice.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
darshakparmarAuthor
Avid Contributor I
January 29, 2025

​@Corry P Thanks. I agree. There is no official promise from Sonos, my bad. Having said that, it seems Alexa integration for India has been a long-discussed topic, and it seems the feature has been requested by ​@Shanty and ​@tanujh007 in the past. As, ​@Airgetlam mentioned, and confirmed by you, it is not upto Sonos. But like i said earlier, it is Sonos customers who are impacted, at the end of the day.

Corry P
Corry P
Sonos Staff
January 29, 2025

Hi ​@darshakparmar 

Yes, Sonos customers are affected. That does not change the fact that we are unable to do anything about it, much as we’d like to.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    abjoy
    Lyricist I
    January 31, 2025

    Weird that I am in Germany that this is happening to me only on Sonos Arc Ultra and not on other Sonos devices. Highly pissed !! The Amazon account was created 15 years ago in India, but is always used in Germany and alexa fully works on all Amazon & Non-Amazon (including Sonos) Alexa devices, except Arc Ultra. My Alexa country is set to Germany. Any explanation, Sonos?

    UKMedia
    UKMedia
    January 31, 2025

    If you open the Sonos App/General Settings/Voice Assistants/Amazon Alexa, is your Sonos Ace shown as Enabled? If not, are you able to add it?

    Remember: Sometimes Red Wine helps :)
    JTBermuda
    Lyricist II
    February 3, 2025

    I am all set on my side, I had a DNS issue

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