Fix & Optimize

Since the new app update - all of my products that are connected to my boost (about 75% of my system) show as “Network Unavailable” and therefore cannot have Voice Control set up.  They are definitely connected devices and in the System Info page they all show “WM:SONOSNET” (BTW - this appears to be new to me but assuming it just means they are connected to the Boost). Does anyone know how to get your speakers on Voice control when connected to the boost?

Hi,This is just a bug report trying to raise awareness. Diagnostic code *********-new app 50% of the time does not think I have any Sonos system connected. Need to force close the app and reload when this happens. -new app does not appear to work with nugs.net at all. Had no issues in previous app. This is a huge issue for me.-removed android widget/notification widget which was useful. Bring this back-reduced ability to edit and add to queue freely, like adding a single podcast without switching to that podcasts feed after-removed sleep timer and other useful features it seems.  Sonos should consider this app a beta version and give people option to use this app or the old version. Failing that, we are all paying way too much to have this kind of forced regression. New UI is nice and more user friendly I think (not that I've been able to use it much with all the issues), but needs to be functional or there's no point.  Moderator Note: Recorded and removed Diagnostics number, as privat

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation.  As an example, I’m playing music in the kitchen (this is the only room playing).  I open up the app to stop the music.  The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue?  Any idea how to resolve?

https://www.theverge.com/2024/4/10/24125866/sonos-new-app-features Sonos PR team leaked some details of the upcoming app redesign. Need to update for the incoming headphones 🤣  “Sonos will release a substantial update to its mobile app for both Android and iOS on May 7th, The Verge has learned. Based on screenshots provided by people familiar with the company’s plans, the app is receiving a fresh coat of paint. Sonos is also working to make product setup easier and strengthen connectivity between its many speakers. As always, the specific release date is subject to change if the company encounters any last-minute issues.The revamped app will roll out as an update to the Sonos S2 app that the company released in 2020 when it forked off some of its oldest products and left them on the legacy S1 platform. It changes up the current S2 app design by ditching the bottom navigation tabs and putting everything onto one central homescreen. Sonos is also adding several quality-of-life features

Full story of my experience here: https://www.reddit.com/r/sonos/s/mDsP6CGaEA Genuinely looking for some support/answer from Sonos on the expected timeline and communication plan to affected users who have devices that can’t be used at the moment. Can anyone from Sonos provide some information for those of us that have devices that can’t be used/connected because of the botched app update? 

Hi everyone, I’m really considering upgrading my old Samsung soundbar to Sonos Arc (+Sub and Ones as surround speakers). When reading discussions here I stumbled upon a lot of threads regarding problems with Samsung TV’s and the Sonos Arc regarding Atmos, 5.1, sound cutting out etc. Some of the threads were quite old so I was wondering if someone with a similar setup could confirm if problems have been patched or if there are still problems with the functionality. I really wish to upgrade but at the same time I’m a little afraid to invest and then end up with the setup not working as intended… My setup would be as follows:Apple TV 4K 2nd gen—> Samsung QN90A (2021) with HDMI —> Sonos Arc with HDMI eArc Could someone comment if they still have problems with a similar setup? Thank you very much in advance!!

I can no longer group an AirPlay enabled Sonos speaker with a non AirPlay enabled Sonos speaker.  I presume this is another drawback of the new app as I can still do this on my PC app which hasn’t been updated (and won’t be either!).  I know the app has not been Sonos’ finest hour but I haven’t seen this particular issue mentioned so I wanted it logged.  I don’t suppose there is any workaround until the app is replaced?

Taking away my ability to play my music library is a total failure when it come to you knowing your customers. I have two full surround set ups and play 1 in every room. I have always been a huge fan off SONOS. Ready to sell it all and move on. App sucks and the person responsible for the change should be fired 

I just got an email.This must be the restoration of S2 16.1.Due 21st May 2024.https://www.sonos.com/en-us/product-releases

Imagine the job of Moderator at Sonos.  Give them a break.  Having to wade through the 1000s of messages, I think we can assume that they know: The new app is rubbishUsers want a rollbackYou are junking your devicesYou are selling your devicesYou have spent 1000s You are angry, enraged, livid, disgusted, etc.Numerous features do not work They have got the message ad nauseam. 

Helloafter the sonos app update , i did an update to arc and after update the arc can’t find the sub i try everything , restart app, restart router , restart Sub to default settings and still not work, its say the sub is on the same network and the sub login successfully to Family Room but in Family room i see only the arc.. please help me with this i try like 2-3 says to fix this without any success 🤷🏽‍♂️

When selecting the button “Join an existing system” I am unable to advance passed the following message: “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   I have granted access to Local Network, Bluetooth, and Location.  I have deleted the Sonos app from my iPhone 14 Pro MAX, restarted my WIFI router and reinstalled the Sonos iOS app, and I have shutdown and restarted my iPhone 14 Pro MAX.  No Luck :( On my iPhone 14 Pro MAX the following Sonos System Settings section of the Sonos App reads:Nearby System: “Sonos system found on my {SSID} nework”  and the “Join this system” button is available.  When pressing this button the above message:“Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   appears and I back in the same situation as pressing the “Join an existing system” Please let me know if I am doing something incorrect or if I need to do additional steps. Reg

since the app updated it is impossible to use my LINE-IN function … how can SONOS get it so wrong ?

I have spent a lot of money on sonos products. The last update has made my investment almost worthless. My question is do I have any legal recourse? Any advice would be appreciated.

Dear Sonos. We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To randomTracks being dropped into and on top an already playing song. Separating speaker systems that have been melded with calculated intent. AND, have left a very lovely Sonos One that cannot be reconnected to the system. Your update is a FAIL. Be better SONOS! Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works. Please respond promptly.As you tell from tone - Not Happy. Dan Freene Moderator Note - Removed personal information

Maybe this almighty clusterfgyk is the result of a secret hack which Corporate Command are been forced to cover up with a fabricated cover story of a miraculous update?  Or, the Aliens have landed in Sonos Towers & are attempting to communicate with humankind via Sonos speakers.  The answer is Out There. 🔊🔊🔊

I’ve spent about 3 hours trying to set up my Sonos One (the first Sonos product I’ve owned). I’ve created my account, gone into add speaker or component in the app and although my product is immediately found, I have not been able to setup my Sonos. I literally must have tried about 50 times.  I get to the chime part and get a message to say audio password didn’t work, so enter the pin from under the speaker. When I do that, it says ‘finalizing connection’ for a while before always ending up with a ‘Could not setup’ message. I’ve tried with three different phones!!! And I’ve even tried with the ethernet cable connected and it still doesn’t work. Any help/suggestions? Have I just got a dud one? I have tried customer support (in Australia) twice, but both times was on hold for ridiculously long times (1hr 50m the first time and 1 hr the second time). Both times I ended up having to hang up because I was going into meetings.  

The new Sonos app is so bad that I will be spending the rest of today looking at 3rd party controller apps for iOS and iPadOS. Truly the worst update of their entire software history, there are so many bugs that I’m not wasting time detailing them (others have already done so).Any good bits?Er…I like the reversion to a black icon.Hmmmm…Album covers fill the available area more than they did on the iPad version.That’s it. I’ve never had a worse case of update remorse and feel like an idiot for updating all my software; at least the macOS app still works...

I happen to have two separate configurations of Sonos -- one in my house, operated via my iphone, now under thrall to the disastrous new non-functional controller.  It has lost, literally, 80% of my Playlist links and doesn’t even access my Albums.  I have a separate Controller install in my Office, in the rebuilt former Garage on my property, with four smaller speakers.  It is completely functional, sees all the Playlist items in the main Collection and Albums both, and operates as if nothing has changed!Is it possible for Sonos to provide its longtime loyal customers like me an install file for the former FUNCTIONAL Controller that would allow us to install it over the current nightmare and access our existing lists of music playlists and albums without having to rebuild everything manually?Michael Utvich, Los Angeles.

Since Sonos App have been updated v80, I can’t use it to manage my Playbar from my Android phone, Oppo Reno2 with Android 11 (colorOS v11.1).The app start, 2 min on the Sonos App. Then an update is required but it can’t be done without information.From an iPhone and the same wifi network the Sonos Playbar is perfectly managed.How can I find a solution please ? 

Bonjourmon tableau ne trouve pas la wifi je ne peux l utiliser qu avec le câble ethernet  Moderator Note - Translation by Google:Good morningmy board can't find wifiI can only use it with the ethernet cable  

Thanks, Sonos, for screwing up your product.  I can't even use my system anymore. 913 Thanks!! Moderator edit: Corrected 319 to 913 for clarity

The tech support chat line is pretty much useless. Almost as much as the live agents. 

I’m sure Sonos considers this a “feature” of the “upgraded” app, but since I installed the new version, speakers begin playing by themselves, volume level are not where they were left, even sources are not the same as what I normally listen to. My Move speakers turned on unexpectedly at 2am this past week, which was rather interesting. On more than one occasion, speakers are playing, but looking at the app, the speakers are not selected, yet are still playing. The system is trash until they fix this, which sounds like it will be months.Having worked my career in software development and releasing new code to production environments, this is the absolute worst process I’ve ever seen. They had to have failed hundreds if not thousands of pre-production test scenarios and yet they released it anyway. A majority of those failures had to be critical to functionality failures. Whoever developed this, and whoever signed off on it should be fired. 

Anyone having this issue and found a solution?have tried resetting and restarting everything. All my old units work fine.have heard it is the new app having a bug- cannot make it work with my wife’s probably too old app eitherreally frustrating