Contributor I

Sonos Incompetence

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I have spent a lot of money on sonos products. The last update has made my investment almost worthless. My question is do I have any legal recourse? Any advice would be appreciated.

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K

Kumar

In some parts of the world like the EU or India, you should be able to get a full refund with little legal expense. But that's about it.

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C

castalla

Local Superstar

In some parts of the world like the EU or India, you should be able to get a full refund with little legal expense. But that's about it.

Surely, you mean within the statutory guarantee period only (2 years in the EU).?

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It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

K

Kumar

In some parts of the world like the EU or India, you should be able to get a full refund with little legal expense. But that's about it.

Surely, you mean within the statutory guarantee period only (2 years in the EU).?

In India, even after that period expired because Sonos actions stopped my music. EU as well, I suspect. In India the consumer courts are very pro consumer.

PS: One would have to be willing to surrender all the kit, if the manufacturer desires that.

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C

castalla

Local Superstar

Proving the case would be laborious however, I would imagine. There are so many interacting variables, including end-user error. I'm not supporting Sonos, but they can still probably afford fancy lawyers!

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It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

K

Kumar

Not really; these are less formal places and manufacturers usually pay up because doing that is less than the cost of their fancy lawyers! A consumer can speak for himself, does not need a lawyer. Just a well documented case to put before that court.

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C

castalla

Local Superstar

Well, good luck to anyone who tries. Sonos may collapse before any cases reach a court! 😜. I believe the current CEO has previous in this regard 😎😁

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It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

K

Kumar

Sonos collapse will only happen if/when they stop finding enough new buyers to support growth in their expenses including cost of stock options..

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