Fix & Optimize

Since I had issues with my Move 2 and getting “access denied” when trying to play to my Move2 from music on my external hard drive attached to my router, I decided to get a state of the art router - Netgear RAXE500 and rebuild the network. Setup went well, all Sonos devices connected without any real issues. Loaded music on the external hard drive connected to the router, created the shared folder all seamlessly. Here is where the app fails. I can create a “favorite” from a specific folder on my shared drive, the app names it from that folder and I cannot change the name, I can’t add to that favorite from a different folder. To bypass that I figured I will create a playlist with all my folders and just make a “favorite” from that. Wrong… the app doesn’t let me create a playlist. My workaround was using my computer. Not only on the computer could I rename a favorite if I wanted, I was able to build my playlist, name the playlist and then send it as a favorite from there. Could NOT do th

Just noticed another bug in the playlist function , iPad version 80.21.6  OS version 85.0-64200.if you create a new playlist it will not appear in the favourites / playlist view (hence it’s unusable) until you close the app and restart it. 

My app is FINALLY working correctly & now it's forcing me to update. I can no longer avoid it. It goes straight to ‘Sonos system needs a software update’ I used to be able to close it & reopen & I could still use the app as I normally did.  Every time I update it gets worse & it’s been fine now for 2 mos. Anyone know any tricks to avoid the update & still have a useable app? HELP!!!

Has been for 3 days, won't load. Mobile app ok, sonos 2 PC app ok. although I have to reset it almost daily for some reason. 

My Era 100 has for the last few weeks randomly decided to just play an alarm tone rather than the playlist it’s configured to play? Maybe one day out of last 7 it plays the playlist. I’ve tried turning the setting on and off but still no joy. It’s up to date software wise. Any suggestions? So disappointed how flaky Sonos has become vs my original experience with them years ago

Arc / mini sub / L&R Era100’sOnly the RH ERA100 signal was breaking up and stopping every 20 seconds or so for 1 or 2 seconds at a time off/on/off etc.WIFI signal? Nope. switched channels. Switched access points. Strong signal.Too close to a wifi enabled coffee machine? Moved - Nope.Answer? Mixed wired / wifi across systemArc was ethernet, sub was ethernet.Switched all to WIFI - FIXED.🤷‍♂️ 

I’ve successfully setup a Beam/sub mini based 5.1 setup to my PC via optical cable. Everything’s working perfectly. Is there some way to “link” my PC volume to my PC? With my HDTV/Arc, when I turn up the volume on the TV, it effectively turns up the volume on the Sonos. However, my PC Optical Out audio is independent of the volume on the Sonos soundbar. Can I configure Sonos to be turned up/down when I change my PC volume similar to how it works with my TV?

My Windows 11 and Android device both show the same issue; “Can’t Browse Music”.  Everything else works fine.  My wife has an Iphone and she has no issues using the system.  Once she selects music my devices can then control the Sonos app as far as playing or adjusting the volume; just can’t pick any music from the Amazon Unlimited library. I have un-installed the Sonos app and re-installed it several times. I have removed the Amazon Music service from Sonos and added it back… several times.  I have reset the Sonos App and then removed and added back the Amazon Service.   Not sure what else to do at this point.

I originally set up my system (several Play 1, a Connect, One, and two Bookshelf) in a wireless setup with the Ethernet cable into the One. It has all been working well, but now, moving to no Ethernet access, I need to switch the system to wireless. It seems this is not possible without a factory reset of all speakers to enable wireless connection. This will obviously remove all my settings, including services and playlists, which would suck.I tried just resetting the One and giving it wireless access, but once I did this it was of course no longer part of my system. Plugging another speaker into Ethernet I can add the One back, but now I am where I started. There seems to be no way to just connect the whole thing to my WiFi without factory resetting the speakers.

Hello to All!I bought a sonos roam 2 on this week and have a lot of pleasure with its sound. But my main aim is common sound device for all purposes. Using sonos as speakers for iPhone was really cool. It’ll be very convenient to use sonos just as PC speakers. And via WiFi. How I can do it? 

Should I hard wire out use wireless for my speakers

I have recently got a turntable and 2 era 100s.I wanted to connect them both through line in (turntable has 2 output cables, left and right output) so have got all the necessary adapters and plugged them both in.However, when the era 100s are set up as a “stereo pair” on the sonos app only the left speaker produces sound when playing from the turntable. This occurs even when switching the cables around, only the left one works, yet the volume can be controlled by either (since they are a “stereo pair”). The right one only works if i disconnect power from the left, in which case the right one works perfectly. Therefore i know there is no cabling issue between speakers and turntable.Despite this, playing music through a streaming service to the “stereo pair” works perfectly.Although if the speakers are NOT set up as a “stereo pair” on the sonos app and are just 2 standalone speakers, connecting via the 2 line in cables from the turntable works perfectly with sound produced from both spea

I just subscribed to Amazon Music Unlimited.  In the Windows Sonos app I already had the Amazon Music service configured.  When I access Amazon Music, I only see music that I purchased from Amazon, none of the 50 million songs in the Unlimited version.I tried resubscribing to the account and still can’t see all of the music offered by Amazon Music Unlimited.Is it even possible to see all of the Unlimited content in Sonos?

Hello team,I appreciate the recent great improvements in the app thanks! Something more?Another improvement to make easier us would be the possibility to sort /ranke the order of the systems in the system panel. Today, the first one shown is the one I use less often…thanks again

I set up four Move2’s at my condo’s pool and want to be able to set a specific time (e.g. 9pm) for the speakers to turn off.  I know I can set the timer up to 2 hours, but I want the ability to auto shut off at 9pm.  I cannot find this functionality on the app, seems like a simple tweak fo the app.

I bought a Sonos Ray and would like to install it with the Sonos Android app.This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.I've tried using Chrome as my browser, but it doesn't work.I've reset the application several times, but it doesn't work.In short, I've got a sound bar I can't use.Am I alone ?What the solution ?

I have just been testing the edit playlist feature on android v 80.21.3 os v 85.0.64200.I started with a playlist playing in the queue and then as I was listening to each track I had the edit playlist function open and started deleting tracks from the playlist that I no longer wanted (NOT from the queue itself).After about 10 minutes of editing I was astonished as some of the entries I had deleted reappeared in the playlist right in front of my eyes without me touching anything.I then reviewed the playlist and found some of the tracks I deleted earlier in the session had correctly been removed whilst others had returned BUT worse still was that tracks I definitely didn't delete have been removed from the playlist. ( I noticed this as it was a track I hadn't even got to in the playlist).So not only had I wasted 10 minutes of edits I have ended up with random tracks missing. I now have to restore the playlist and start again.WHAT IS GOING ON?  This would have been easy to miss if I hadn'

I posted a while back about an issue with duplicate album names (https://en.community.sonos.com/topic/show?tid=6925592&fid=229131). That is still an issue, but this seems to be a new wrinkle.Just eyeballing my album list, I see (at least) eight cases where the same album title is used on different albums by different artists. One example: ‘Greatest Hits’ by (1) Carole King and James Taylor, and (2) Steely Dan.The most extreme case is ‘Unplugged’ by four different artists.(Alicia Keys is erroneously​​​ repeated)In all cases, if I select one of a group of duplicates and ‘Replace queue’, ALL albums of the same name get queued.Can anyone else check for similar behavior?Yes, I realize I could get probably around this by simply tweaking the name of one of the albums, but should I have to? Should be a simple fix for a vendor who was concerned.Please advise. Thanks!

I have a new router in the hall now and don't want to permanently hardwire a play 1 speaker there.  Can a 5  x play 1 system work on wifi with none hardwired to a router?  Asking as the app isn't detecting my products, unless hardwired and doesn't seem to be using wifi anyway.

I just discovered that MyTuner Radio no longer works in Sonos. I deleted the service and reinstalled it, to no avail. Yesterday it was functioning normally. Did something change I'm not aware of? Or maybe there is a Sonos-rep who can shed some light on this problem? Thanks in advance.

For the last two weeks or so, my audio has been stuttering when I play podcasts from my phone. It does not stutter when I play music, and it does not stutter when I am watching TV and using the Arc for audio. Sonos support seems to think I have a high amount ot wireless interference. I do not have smart devices other than my TV and I have not added anything new. I've tried all the different WiFi channels with no change. Could this really be the issue if it's not stuttering all the time? What else do you think I could try? I've tried a couple different services and it stutters across both of them. 

Hey everyone,I hope someone can give me some advice concerning using Sonos voice control to move music between speakers.  I used to have one Era 100 in the kitchen and one Era 300 in the lounge and I could move music easily by saying “hey Sonos, move music to Era 100” for example.  I have now added a second Era 100 in the bedroom and whenever I give the command Sonos will ask me “do you mean Kitchen Era 100 or Bedroom Era 100” to which I respond and then nothing happens.  I’ve tried playing around with different variations of room names and even named Bedroom Era 100 and Kitchen Era 100 but nothing works.  Here’s my current set-up: Can anyone help me out with what I’m doing wrong? I can of course switch the music within the app but sometimes I don’t want to have to faff around with the app when a voice command should be sufficient. 

Hi, looking for some help troubleshooting ongoing issues with Alexa and Sonos Voice Control on my Era 300 speakers. Hoping someone has experienced something similar or has suggestions.My Setup Arc Ultra Sub 4 2x Era 300 (rear surrounds, in a surround setup with Arc) Voice assistants in use: Sonos Voice Control and Amazon Alexa Era 100s in various other rooms TV connected via eARC HDMI to the Arc Ultra which is then set up as surround sound with the Sub 4 and the 2x Era 300 speakers. What Happened Initially, I had both voice assistants working fine on all three speakers (Arc + both Era 300s). Everything was smooth for ~1-2 days. Then I reconfigured my home network, included some VLANs for network segmentation and reconfigured the DHCP settings (lease lasted for 120 minutes so after 2 hours the speakers should have renewed with the new DHCP settings).Side note: 2.4GHz WiFi network SSID and password stayed the same, so devices should have reconnected without any issue. Post-Ne

Necesito cambiar la membrana de uno de los Sonos ONE SL , algun servicio en España, vivo en Logroño La Rioja., gracias. Moderator edit:Google Translate-I need to change the membrane on one of my Sonos ONE SLs. Is there any service in Spain? I live in Logroño, La Rioja. Thank you.