Fix & Optimize

How do I factory reset Sonos ones?

ARC/ERA300 Does Sono is planning to add the option in their app to easily switch from atmos to stereo, vice versa? Being audiophile, I really enjoy the era 300 power. The only show stopper to buy the arc ultra is disabeling the front driver of the era 300 when set in surround mode With arc ultra So, when I listen music I would be like to fully able the era 300 But it seems setting up almos then desetting it and setting stereo seem studious  Does Sono is planning to add the option to easily switch from atmos to stereo, vice versa?

I have a new Acer Aspire computer. I have 2 x sonos 1 and 1 sonos 5 speakers, I have downloaded a new controller. I have updated my music collection and Sonos WILL NOT recognise it. I have treid for 1 x week.Quite simply IT & related should make my life easier. Please do not patronise me by sending me some banal list of instructions - I SHOULD NOT HAVE TO DO THIS WHEN SONOS ISSUE AN UPDATE.I have emailed the CEO and i’d like the courtesy of a response.For the avoidance of doubt I am in the UK and have an MSc & two professional qualifications. I have used ChatGPT extensively to try and sort this out and even this has failed, so I am done.I will be spending all of my days explaining to people what has happened as many of my friends are serious music lovers too. This service/system of yours is a bloody disgrace, you should be out of business, You couldn’t run a bath let alone somthing this technical.Simon, Cambridge, United Kingdom

Since last update, I have products dropping off. They just stop p,aging. App on Mac doesn’t find system.  When I do about system, I am not seeing WMO’s or 2morrow1.  Just started to happen.  Any ideas?

Since the Updated app was released, Sonos has been more or less impossible to work with.When turn on or off Music, changing songs or setting up different music in different rooms. Either it takes long time for response or it doesn’t work.I can see the response is often interference, but nothing Else has changed except the app Update. Before the Update there was no problem, no it’s constantely a problem. I wish it was possible to delete the new update and use the old versionI am serious conseduring to skip Sonos, if Sonos is not kabel to fix the appBRPeter    

Have had SONOS Arc + sub, 2 x ERA 100s and Roam 2 for over a year. All connected to the app and in 3 groups - 1. Everywhere, 2. Upstairs, 3. Downstairs. - No issues until……..As of today 19/3/25 - I can’t move from one group to another. Every time I press “apply” I get an error message “Unable to connect, try again later”. Music is stuck on Upstairs group. Same symptoms on Sonos app on 2 different iPads and 2 iPhones, plus iMac.I’be been on to Sonos help for over 2 hours. Have tried all resets, router, app, Sonos devices, network settings, disable 2.4GHZ on SkyQ and not playing lossless music tracks (which I was told was maybe a cause) -  nothing works. Sonos help tried a remote session but the advisor then without warning terminated the call and never phoned back - I suspect she did this because it was then 7.10 pm and she was due to finish at 7pm….. Appropriate complaint submitted.I digress - can anyone assist? - Thanks in advance

I see it’s been asked once before, but am interested…Does anyone know definitively if Trueplay works whether Sonos direct (from Spotify, for example) vs Airplay2 ? My setup: Arc, 2 Era100s (set as surround pair)

I’m trying to help my dad with a problem. His Sonos system has been working for years. Suddenly, when selecting music from his “Favorites” playlist in Windows Media Player, Sonos gives us a message essentially saying the folder doesn’t exist. However, it DOES exist. The path provided by Sonos is the path where the folder resides. Has anyone had this issue or have any ideas of what we might try. We’ve tried uninstalling and reinstalling Sonos. 

I want to connect my Beolab 9 Speakres to the Sonos Port but with the cable I bought it just makes a ton of noise and no proper sound.Do you know where can I buy two cables (one for each speaker) that allow me to connect them? Doesn't matter if it's in Europe or USA.ThanksDiego

I got rid of a speaker (Play 3) but it still appears in the app as a Missing Speaker.  I can't work out how to remove this non-existent speaker from the app.

This is still an issue for me (has been for months).  I’ve tried all of the restarting, updates, etc.  Is there any solution for this on the software side?  It’s only the Arc that is having the issue and controlling from the App.  The remote and physical buttons work fine. 

I’m using an iPhone 15 Pro Max and a Sonos Beam Gen2. The connection is experiencing frequent disconnection. Are there any settings I need to adjust or is there an issue with the Sonos Beam? Any assistance would be greatly appreciated.

Am I the only one who complains about the extremely useless wifi settings of Sonos and their constant failure? Playbar has become a real pain in the neck. It has messed up both my wifi settings and my modem's settings and each of the 10 different Sonos devices needs to be set up again. I am really fed up with it. It is not user friendly at all. I wish I could get a Samsung soundbar and solve the cinema problem like this, it would be both cheaper and more user friendly. Moderator Note: Changed the wording of the thread title. Modified in accordance with the Community Code of Conduct.

I just purchased an Arc Ultra.  I am using Apple TV 4K box on a Bravia 7 tv.  The sound quality and volume is noticeably different when using the Google Tv interface instead of Apple TV.  Any thoughts ?

Sign in as the system ownerSonos wants to use "sonos.com" to sign inNeed assistance to help me understand why or how to sign in as “System Owner” Sonos ID:***********email: *************Date created: 2024-07-27Moderator edit: recorded and removed Sonos ID and email  

Hi Folks - Sonos user for many years.  I bring my laptop to my office every day - and connect to my Sonos One there, then bring it home in the evening/weekends and connect to my system here.  There’s never been an issue, as it automatically recognizes where it is/which system it is.  Until I got a new router at home last week that is.  Now, I’m having to reset the router every time in each location to “find” the existing network.I’m sure it’s something obvious, but help!  :)

My soundcloud content is not shown/recognised by Sonos app since 2 days ago! Before I used it all the time and suddenly it stops to show my soundcloud content! Anyone with same problem? I tried uninstalling both apps/ reboot modem/ reboot sonos device/ removing soundcloud sercice and adding again!! Nothing works. 

I am very surprised that I can’t schedule an alarm with my radio or my music using my system, which consists of two Era 300 speakers. Moreover, I don’t see any option to adjust the balance between the two speakers. Did I miss something, or is the app stuck in the 1980s?

As you can see in the picture, I have a breakfast bar with a pretty good view.I LOVE sitting here with guests, drinking wine and talking shite.I LOVE my Sonos sound, too, BUT, I cannot get a good sound with a pair of ones at the window end of the breakfast bar. I think they’re just to close and the stereo sound doesn’t propagate well enough, or something. It just sounds pretty poor.The pair of speakers I have are out of sight on the photo and provide great sound, but the sound is coming from behind me and I’d LIKE some sound to come from in front of me. Where the kitchen roll is.I want to set up a system that cannot currently work together, a centre speaker on the BBar and the two existing behind and to the sides.Can this be set up for sound only, and not tv?Common sense says, get a Beam, but honestly, a Beam or Ray isn’t required for this. A single One or Three would do the job and I have a spare one. 

I had my touch controls on Arc Ultra, Era 300 etc. disabled.I am trying to update the Wifi Settings after changing SSID / WPA Password.The Audio PIN Works, but using the Touch Buttons to confirm the device it does not continue.I assume it is because I previously had touch controls disabled.Is this a security feature or a bug?

Bonjour,Est-co possible d’utiliser un casque bluetooth autre que Sonos Ace afin de l’intégrer à Sonos.J’ai un adaptateur bluetooth Lavales ML302 capable de travailler en RX ou TX. Comment l’utiliser pour coupler mon casque bluetooth à Sonos, si c’est possible.Merci de vos réponses. Moderator Edit - Translation by Google:Hello,Is it possible to use Bluetooth headphones other than Sonos Ace to integrate them with Sonos?I have a Lavales ML302 Bluetooth adapter capable of working in RX or TX. How can I use it to pair my Bluetooth headphones with Sonos, if possible?Thank you for your answers.

Hola que tal tengo un problema he conectado varios subwoofer sono en un local, en varios puntos donde están los subwoofer he colocado un router ubiquite he creado una red malla para enlazar cada router y así tener una sola red con la que se conecten todo los dispositivos, pero acabo de varios días  se comienzan a desconectar los subwoofer, funcionado una zona y luego se desconectan. Funciona una zona sin y otra no  Moderator Edit - Translation by Google:Hello, I have a problem. I have connected several Sono subwoofers in a room. I have placed a Ubiquiti router at various points where the subwoofers are. I have created a mesh network to link each router and thus have a single network with which all the devices connect. However, for several days now the subwoofers have started to disconnect. One zone works and then they disconnect. One zone works and the other doesn't.

Hi, I ran update yesterday which seemed to hang/load for ages, and then eventually said about half of my speakers could not be updated, ran again and said my system was up to date. Going into the app my media room zone (two fives connected to a one) are no longer listed in the app at all.  Unligging and repowering them, they flash white then solid white looking like they are connected to WiFi but and completely unresponsive, Alexi not activating. my living room (beam, surrounds and sub) is saying not connected. I've similarly repowered the devices and reset my router.

Sonos S1 will not find the system using a new iPad Air but works fine with existing iPhones. Anyone know of this and do you have a solution. 

When playing album in Sonos iPad, album art (embedded and also in album folder as ‘folder.jpg), displays properly. Sonos ‘Recently Played’ displays name of album, but no album art is displayed. Any assistance most appreciated.