Fix & Optimize

Hi!I have 6 Era 100 speakers across our home and 1 Arc.  Quite often, when I want to connect my iPhone’s Spotify to Era 100s, the AirPlay screen will load the selected Era 100 pair and display a failure to connect message.  Then, if I try a second tlme, it works.  It’s not a huge issue, but it used to work and it is getting annoying to deal with every single time.  I have no idea how to reset them.  Thanks for any input!

Hi all,Wondering if anyone else is experiencing this:Earlier this week, I was at my mom’s place (she has two older-style Sonos Play:1s), and one of the speakers wouldn’t start properly. I reset it to factory settings and set it up again – seemed fine at first, but then the sound started dropping out occasionally for a few seconds at a time.Interestingly, it happened with both speakers, independently of each other.Now I’m noticing the exact same issue at home (I’ve got a larger setup with 16+ Sonos devices), but only the older Play:1s are acting up. Everything else is running ‘smoothly’Is this a known issue? Could it be something from a recent update? Or are these older Play:1s maybe starting to show their age?Would love to hear if others have seen something similar.Thanks!Peter

Hello it is not possible to Connect my new bookshelf to my account 

Hi allI have a turntable plugged into an ERA100 through line in. I’d like to group this with my Arc Ultra so that when I play music from the turntable I get the sound from both speakers.How can I achieve this? If I group them through the app while a vinyl is playing, it just stops. I have to unplug and re-plug the line-in to get some sound…Thanks for any advice  

Recently I changed my WIFI password. Tried reboot wifi and play 3 but not able to update network on sono app. Keep showing no product found when trying to update network. Tried reconnect several times but it doesn't work. Can only play using ethernet cable.

My device is Sonos Five. I know that streaming is supported up to 16 bits/44,1 kHz in Tidal. My question is: if I connect my phone/computer to Sonos Five via line in, do I get 24 bits/48 kHz quality? Tidal app shows the "Max" text in yellow, however I am not sure if Sonos re-converts it to 16 bits/44,1 kHz while on line in.

Bonjour, depuis la mise à jour hier...mes hauts parleurs ne jouent plus ensemble. Ils jouent mais indépendant.  

Hi community, As of yesterday, the cruise control station doesn’t play anymore and is giving an error: “cannot play content. Try again later”. I am a Sonos radio HD subscriber. Does anyone know if there’s any information published anywhere regarding which radio stations are actually available or when someone else makes any changes to their library of stations? It’s one of our most used stations so hoping that it’s a temporary issue on Sonos server side   Cheers in advance. 

I have 2 new Move speakers and they are the only ones recognized by the app. The other speakers were working flawlessly up until yesterday.

Multiroom Sonos system. Living Room group has Sonos Amp wired to Mirage tower speakers through speaker outputs and a Rogers Soundlab Sub connected via Sonos sub out jack. Crossover frequency set with app Amp system settings to 65 Hz. Connected wirelessly to home network and other Sonos products on home network. Every couple days I find the crossover setting is back at the 80Hz without having made an adjustment to desired crossover frequency. Is there some situation such as changing speaker grouping through the app, or perhaps transient loss of network connection or power related event that I am unaware of that prompts the Sonos Amp to do this reset to default? Other settings for the Amp remain as set. All components in this group function normally and connection is functional for connection to other groups in system, just this inconvenience.

I can’t connect to the internet with my Play 1 speakers. I have Spectrum and the router is SAC2V2S. I have tried turning on UpNP and changing to 2.4 GHz frequency and rebooting the router, modem and the speakers. I still can’t connect to the internet.

Hello - due to changes in space requirements in our (very small) living room, (and the arrival of kids and all their related paraphernalia!) I have had to replace my floor standing speakers with smaller wall-mounted satellites (Cambridge Audio Min Minx 22) and a discrete subwoofer.The Min Minx 22 have a lower frequency response of 120Hz so require a sub to fill in for anything below that. I have purchased a sub which will do the job from ~38Hz to ~160Hz, ample for my needs.However; when setting this all up I discovered that the Sonos Amp crossover settings will only allow a cutoff of 100Hz or less, a good ~40Hz or so below where I would ideally like to set the crossover point.Presumably this is a software limitation, so I was wondering if others are facing this issue and whether Sonos might be able to update firmware to allow a higher cutoff frequency for the sub output?I see other similar products on the market which offer much more range in the crossover settings but would really lik

finding playlists and editing those playlists 

I have a Sony Bravia TV and Sonos Playbar and having persistent and very annoying lip sync Issues. Can anyone detail the settings I need to be using? Thanks

Why isn’t Iheart radio working when I ask alexa to play on my beam in the past 2 weeks.  Will work if I go through my phone or computer

The app has limited functionality on my phone, I can access tv, music library and radio stations, but when I try to log in to change the priority from tv to Beam to play music for an extended period, ie for more than 2 songs, it switches back to tv, cutting the music off.I click log in on my phone but it just sits there doing nothing, I can’t get past the log in screen. It worked fine on my previous phone, but hasn’t logged in once on my present one. I can’t even log in to update the app, which I had no problems doing on my pc.Can someone help please?

Hello, i’m using Sonos arc and Sub gen 3 with LG oled CX, and there is difference in volume level between youtube app in lg webos to iphone/macbook in Deezer app or youtube app.what can it be? Thanks for your support. 

Excuse my ignorance as I’m a complete newbie to Sonos!! I have recently purchased the following components for my living room system:Arc Ultra 2 x Era 300 Sub 4I currently have the Arc Ultra in the centre, with both Era 300s beside it as my living room isn’t really set up to have rear speakers (photo below for reference).When setting up in the Sonos app, it doesn’t seem to let me add the Era 300s to the same “room” as the Arc Ultra unless I add the Era 300s as surround speakers. I currently have the Arc Ultra in “Living Room”, and the Era 300s (as a stereo pair) with the Sub 4 in “Living Room 2”.This is proving problematic because as a default, when I use my TV remote to adjust the volume it only controls the Arc Ultra, and I then have to use the app to adjust the volume of the Era 300s.What is the best way to set up my system? Should I be setting up the Era 300s as surround speakers and finding a suitable position for them, or is there a way to have them in their current position but

Hello, I have four Era 100 speakers set up in my apartment. I have them all grouped in the Sonos app and use Spotify to play music on them (from my phone and desktop computer).There is some weird issue popping up occasionally, though. When trying to play a song, sometimes only a few or a single speaker starts playing. Sometimes none of them plays. Sometimes they all start playing, then suddenly stops for a few seconds and then jump to the next song.I've tried to switch channels on my router. I've also given each speaker a static IP on my network. I've checked the network diagnostic when the issues occur, but can't see any signs of any degraded connectivity through my routers app.I'm at a loss here. Anyone got some suggestions?One thing worth noting is that if I reset everything and set it up from scratch, then everything works flawlessly for a few days. And then it's back to square one.Best regards! And any ideas or suggestions are greatly appreciated!

I have an Arc Ultra 2, 2 ERA300s and the new Sub4. i have the arc connected to my TV (Arc port) I connected the Sub and the ERA300s to my Arc as surround/sub.The sub drops out every 20-30 seconds, and the era 300’s randomly disconnect.  Sometimes one, sometimes the other, sometimes both, sometimes the surrounds and the sub all together. The only consistent product is the Arc Ultra 2. It’s not a duplicate IP issue (This response is ludicrous)I don’t get drops in streaming services in any other device on my network. My network works very well.   I see so many posts about this issue and no one seems to have resolved it. This is extremely frustrating. 

Connecting issues beam with sub and one sl

Hi, I've been searching the internet the last couple days and haven't found a great answer to my issue. I currently have several Sonos speakers throughout my house, as well as an outdoor system that is running 3rd party speakers (Klipsch) through two Sonos amps (Connect and ZP100, via the Sonos 1 app). The Connect sits inside my house and is wired to 2 Klipsch speakers on the house wall. The ZP100 sits about 60 feet behind the house in the pool equipment shed (concrete block), and is connected to 2 KIipsch speakers along the backyard wall. I have it in a waterproof box to protect it. The ZP100 is plugged in to the pool shed power. I realize this is VERY old technology but I had a limited budget!The issue I am having is that the wifi signal in the pool shed is weak, so the ZP100/back wall speakers cut out intermittently. I am trying to figure out the best way to boost that signal. I can't really run an ethernet cable out there without tearing up some hardscape, so that solution is not i

Spent a few unfruitful hours with the nice people at tech support.  Any idea why a system would suddenly not be able to connect?  Speakers show up in app.  App says internet connection lost, try again later, connection timed out etc.I’ve tried wired connection to router.

Hello,I have an L9 C9 tv connected via eARC HDMI to a Sonos Beam, which is paired with two Play:3s.The sound keeps cutting out randomly for several seconds. I’ve disconnected the tv and Beam from power for several minutes, removed all other HDMI cables, tried different HDMI cables (all are 2.1), changed settings on the TV and connected devices (PS5, FireStick, and Virgin Media 360). Please help! I have several diagnostic codes, which each have various different TV settings:Thanks,Chris Moderator edit: Diagnostic numbers recorded and removed.

I’ve had a Sonos Connect Gen 2 for a few years that I got on eBay.  Have to say it’s been brilliant for utilising my Stereo speakers as part of the overall Sonos experience, though I did mainly buy it in the hope that it would be a way to get vinyl playing in every room.  I’ve read guides on how to best set my turntable up with the Connect, but ultimately it remains fine in the living room and only occasionally stutters out audio everywhere else.  I’ve read people say the Connect is pretty weak for vinyl overall. Is the Port really that much better?  I don’t want to risk putting down all that money for one purpose, only to have the similar dropout woes.  As I say, the Connect does its job fine other than for vinyl.