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drinksmotlier
Contributor I
April 9, 2025
Answered

Cruise Control station no longer working

  • April 9, 2025
  • 12 replies
  • 235 views

Hi community,

 

As of yesterday, the cruise control station doesn’t play anymore and is giving an error: “cannot play content. Try again later”. I am a Sonos radio HD subscriber.

 

Does anyone know if there’s any information published anywhere regarding which radio stations are actually available or when someone else makes any changes to their library of stations? It’s one of our most used stations so hoping that it’s a temporary issue on Sonos server side  

 

Cheers in advance. 

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Best answer by drinksmotlier

I can happily confirm that Cruise Control came back to us yesterday. It now works again!

12 replies

Airgetlam
Airgetlam
April 9, 2025

I don’t know that Sonos publishes a list, but have you tried Rock Road Trip? It’s not part of the HD family, but may be similar.

Bruce
drinksmotlierAuthor
Contributor I
April 9, 2025

Yes, we have tried that station. Unfortunately it’s not a close alternative for us and what we enjoy listening to. Hoping it’s just a temporary server side issue on Sonos side.

Airgetlam
Airgetlam
April 9, 2025

Gotcha. ‘Close’ is indeed not the same. I suspect I would call Sonos Support directly to discuss it. They might be able to provide you better answers than we in the public. 

Bruce
drinksmotlierAuthor
Contributor I
April 9, 2025

I called them yesterday but they had no info on the situation, and just took me through the standard troubleshooting methods of restarting and resetting things. At least the person I spoke to had no ability to do more than capture feedback and not look into if this was a service site issue on their side or if the station is actually taken down.

    Airgetlam
    Airgetlam
    April 10, 2025

    Well, some feedback is better than none. Hopefully, it will reach someone who can make a difference. That being said, you’re the only person that I’ve seen post about it. So thank you for that!

    Bruce
    TheHaNcH
    Lyricist II
    April 10, 2025

    The HD station, Cruise Control, is not working for me either. All other Sonos HD Radio stations I tried work fine. Something’s wrong on Sonos’ end. 

      Airgetlam
      Airgetlam
      April 10, 2025

      Did you call Sonos Support directly to discuss it? They’ve said in the past that they can be swayed by a larger number of reports to their CS. 

      Bruce
        TheHaNcH
        Lyricist II
        April 10, 2025

        Not yet.

          TheHaNcH
          Lyricist II
          April 11, 2025

          The station is working for me again. 

            melvimbe
            melvimbe
            April 11, 2025

            I couldn’t connect to a different station, I believe it was ‘New Wave’, the other day as well.  I didn’t think too much of it, as I’ve been having other troubles with other things in the home and was content to just switch to a different station rather than deal with it.

            Anyway, I am not too surprise that Sonos support couldn’t do much to help as Deezer has been running Sonos radio for the past 2 years. Support may not have any tools to see what’s going on with Sonos radio.  Perhaps contacting Deezer would/could have been helpful, but not sure about that either.

             

            https://www.musicbusinessworldwide.com/deezer-strikes-long-term-partnership-with-speaker-maker-sonos-to-power-sonos-radio-globally/

            Danny
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