Fix & Optimize

I tried to connect my mini sub to my beam and it just won’t connect and I don’t know what to do

Greetings,Ever since this update my queue keeps being cleared. At first I felt was an anomaly - rebooted and all appeared to work fine. However, if I put the system to sleep and come back later the queue has been cleared. (I would have say 400 songs - and it is on song 20). Very annoying since these are music shows that are each 2hrs - and now I cannot remember the last nor where I was in the song.Anyahoo I now check everyday for a new update to see if this queue problem has been resolved.  Funny thing is - based on 40y+ of working with computers, I have never seen such a featureless app updated as much as this. And this last update now has rendered it almost useless.Sadly I am stuck using this app to play music onto the Sonos pair. One problem I have with the Sonos pairing is that from my PoV - there is no “singular point” to connect to - to reach the pair. With various music players they force you (via uPNP) to choose an IP but when you play music - only one speaker works. It would b

Release notes below. Note added tool to downgrade to S1 from S2 app. How's this work? Tool is found by accessing the Help Center in the s2 app------------///-//80.06.04 (Android)80.06.03 (iOS)Release date: 8/6/2024In this update:This update contains new features for Sonos Ace. To use these features, make sure your Sonos Ace is up to date using the Sonos app. Introduced TV Audio swap for Sonos Ace from Arc, Beam (Gen 1), Beam (Gen 2), and Ray on Android Added TV Audio swap for Sonos Ace from Beam (Gen 1), Beam (Gen 2), and Ray on iOS Added S2 to S1 downgrade tool Improved smoothness and reduced latency for Group Volume controls on iOS Added mute buttons for individual products in Group Volume controls Added Group Volume controls from the Now Playing screen on iOS Added the ability to clear the queue on iOS Improved performance for large queues on iOS Added the ability to “forget system” on Android Improved reliability for speech enhancement and night mode settings on iOS Improved reliab

There's a Ace software update available, from 2.9.2.xxx to 2.9.3.xxxThe update process is incredibly slow, more than 10 minutes after a quick download. I assume since it uses Bluetooth to communicate with the Sonos app.It would be nice if sonos posted release notes, which I can't find, but in any case there's no hint of TrueCinema in the settings yet. 

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck. Anyone else?

Since the release of the new app, I’ve noticed that when I shuffle one of my playlists, the result always seems to be the same. It’s as though for a particular playlist and instance of the app, whatever is meant to be seeding the pseudo-randomisation is using the same seed value every time. This is an irritation for the shorter playlists, but for the longer playlists, it means I’m only ever hearing a few songs from the playlist. It’s all the more disappointing as during the last year the degree of randomness in shuffle had seemed to be improving. 🙄

I’d like to make a suggestion. Wouldn’t it be better setting up alarms for music to come on in rooms at certain times if you could tick boxes for the rooms you want it played in. This instead of the grouped rooms included button. Sometimes you have been playing music in say all the rooms, then the alarm/music will play in possibly every room. The this can be annoying some people living in the property and wake them up. You sometimes forget to alter it back before going to bed. Also the Sonos alarm chime can be very annoying when it come on instead of playing the radio/music you have set up for the alarm. These are issues I’ve not been happy about for a long time. Even before the the problems with the new app. 

I last played a deezer song a month ago and when I have returned to app today Its STILL there and I can not change or remove it from the screen.I have re installedappand its STILL there.This followed the original fault of not connecting at all to Deezer last month.I am at the end of my tether with Sonoa now  HELP appreciated cos quite frankly the speaker is currently USELESS to me 

Just got the Era 300 and I’m using latest ios on 15 pro max iPhone. When I start the advanced true play calibration it crashes after exactly 2 sec  iinto a message stating “there is something wrong …”. Is there a fix for this?

I’ve struggled with the Sonos App since the May 2024 update, in particular the volume control and overall slow performance.Today I downloaded the Sonophone app from the Apple App Store.  It costs £3 (three pounds sterling).It’s excellent and my 6 Sonos speakers are now usable again.

It appears that there is huge mass of us that are extremely disappointed and frustrated with this new app. Not sure if it matters or if anyone is looking, but adding my voice to the long line in hopes that Sonos will revert back to the former app. This new app is over-designed, dysfunctional and removed functionality. How on earth did this get approved to launch?! PLEASE Sonos team, admit you made a mistake, revert back to the old app so you can perfect whatever it is you were trying to achieve with this update. 

Well, having previously posted that I’d managed to get a reasonably stable Sonos system 80% of the time since the infamous App upgrade largely due to overhauling our WiFi, that figure took a dramatic downward revision yesterday morning. On launching the Sonos App for some morning music, one speaker of a stereo pair immediately lost connection and 5 hours of repeated factory resets or ethernet cable connections failed to get it to rejoin, just endless ‘lost connection’ error messages during setup. Only solution has been to move another speaker to form the pair, as this was a set where a stereo pair really mattered and I now have one useless Sonos One (Gen 1). In the process of sorting all this, the Sonos App also suddenly lost all of the Apple Music Playlists I had pinned, just to rub its appalling instability in.I’ve now got to the point where I’ve decided not to launch the Sonos App at all and simply stick to Airplay and the Apple Music or Apple Music Classical App. At least that way,

I’m a big fan of Sonos speaker and I bought two era 300, two ones, an arc, a sub mini and a roam, however, it’s been really lame when streaming Music on my Sonos. They either just stopped playing or skipping songs… if it’s just once a few days I might ignore it, but it’s been a while that I have to unplug the speaker to restart, some times I need to do it multiple times a day, and now I just don’t even bother and just use Bluetooth, and that only works with my era 300s and roam.  i called in the CS, they said it might be because of the new app update and Sonos is working on fixing it. Anyone else is having the same issue? When will Sonos speakers work properly? 

 Why are options like Replace Queue etc. missing from the Play menu.  This was accessing an Apple Music playlist by holding down on it to bring up the context menu. 

I bought two move 2 speakers and one mini sub.  The seller didn't know how to tell you that these unfortunate systems don't work together.  I'm returning all the crappy gimmicks.  This is the last time I will buy your products.  I thought you were a quality brand.

Hi, I have a problem with live internet radio. I had two favourite radio stations I used to listen every day and suddenly they both stopped working. It says 'something went wrong' when I am trying to connect to them. I have uninstalled Sonos app from my android phone and installed again but nothing changed. Switched all speakers and WiFi to rebut but still nothing. 

I’m on a Mac, running Sonos Controller for Mac 16.2 / S2, Build 79153290.When Sonos released their new app, I lost the ability to connect to my 12 year old NAS that only has SMB1 support. I purchased a Buffalo Link Station (https://www.amazon.com/dp/B00JKM0A36?ref=ppx_yo2ov_dt_b_product_details&th=1) which out of the box is configured to “Switch Between SMB2 and SMB1 automatically”. I uploaded a few songs to it just to test out, then pointed Sonos at the NAS drive share point, let it index, and I was able to play those songs. I then transferred the whole library there, about 70 GB, and Sonos said it couldn’t read it: “’//LS210D38C/share/Music’ is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. Go to Settings > System > Music Library > Music Library Setup to check the path.” Since then I’ve trie removing the share point, changing the SMB protocol to SMB2 only, but no dice. Every time I add the new share,

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out.  It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time?  Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

I’m not heavily invested in the Sonos ecosystem (owner of a single Roam), but I’m looking to extend my home audio setup and have been considering a couple of Era 100s.  The app debacle has me very worried though.  I even trialled an Apple Homepod for a week, but the experience with that was not good.  I don’t think Bose, Bluesound or other systems mentioned here are viable options either for a variety of reasons, so I’m still looking at the Eras.Anyway, my greatest concern is that Sonos is flogging a dead horse with the updates to its new app.  My biggest worry is its slowness, which absolutely destroys the user experience.  An app this slow at launch makes me think that the underlying software architecture is badly flawed.  I was a software developer for 40 years and occasionally heard an adage about developing systems: “first make it work, then make it fast”, which always riled me because the making it fast part never happens.  Speed and responsiveness have to be designed in on day z

Thank you sonos, it is now impossible with the new app to change the wifi network.I had to create a new account, re initialize and add again all the speakers…. Do the complete settings…. One word → bravo !

I own a residential systems integration firm and have been selling and installing Sonos as our main distributed audio product for the past 12 years. My field techs are no longer table to activate new product in less than 45 minutes per device, involving 4 to 6 resets. Tech support is abysmal, rarely are they able to diagnose our fix any of the issues we are currently encountering. We have several large projects coming up with Sonos product, if Sonos’ doesn’t get this fixed we will explore alternatives for future installations.Additionally, we are fielding a multitude of service calls from existing clients having similar issues.

Why is there so much trouble connecting with SiriusXM lately?

After the S2 app update all the alarms are skipped.No alarms at all. My Solution is.Delete all the alarms in the Desktop App.Add all the needed alarms again.now the alarms are back.This happens with update: 80.04.04 and 80.05.04Hope that Sonos read this and fix this Bug.

this morning my sonos app will not upload any of my services (apple music, soundcloud ect) Has there been a new update?   

In spite of platitudes and promises from the CEO, on 01 August it is still appalling.  I have completely lost access to Plex and many years of playlists. It still loses the sperakers and plays different streams from different speakers.  Thank god I still have the original app on my PC. Otherwise the system would be imposiible to switch off. I was going to fully upgrade my Sonos system next year, but they can stuff it. I am going to a more reliable competitor.  This is how they treat their early adapters. After a decade as loyal customer this is what we end up with!