New app volume control issue

Thanks for responding.
 

Just to reiterate for those who refuse to acknowledge the bugs in this app. This is why I was suggesting that the other poster not bother calling support. There are threads with hundreds of responses about this issue. It’s a known bug, even though Sonos is saying nothing about it. 

I want to reiterate that volume still doesn’t work on the latest version of the apple or android app.  So unfortunate to see a previously great company become so terribly awful.  

Yes me too I’ve asked Sonos on FB & messenger numerous times now and they’re just completely ignoring me and others, I called them and was on hold for over an hour and when I told the tech that I was having issues with their app he hung up on me! Great app and wonderful service Sonos, money well spent.

I also encounter a lot of problems with the new IOS application (delay when adjusting volume or changing songs). 
SONOS support told me that the problem is with my WIFI network. However, these symptoms do not appear from the SONOS application installed on my Macbook Pro which is very responsive.

During my various tests, I noticed that the volume adjustment was much more responsive from my IOS application when I deleted the surroud configuration (playbar + sub + 2x play:1). Anyone else ?

Since the upgrade I have this same error regardless of which device I try to control with. I have not reached out to SONOS support since in the past whenever I have reached out to them they have said “yeah it’s your wifi channel, sorry buddy” while I have changed the channels and done everything I can to try to fix the issue.

Like others have said, this new app has rendered my multi-room system nearly unusable. I could not be more disappointed in SONOS as a company. So unprofessional and disrespectful.

Same volume issues here as with everyone else. 
 

The shockingly disappointing part of all of this is the length of time this has been happening and reading how dedicated and deeply product-invested customers are literally begging this company to reissue the previous, well-working version until they get a chance to replace all the people who they’ve hopefully fired who are responsible for all of this. 
 

Also, Sonos should be issuing full refunds of the original purchase price immediately upon receipt of the returned equipment of all the consumers who have justifiably decided to ditch Sonos.

Same problem here, months later.