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PBern9118
Contributor I
July 31, 2024

Activating New Product

  • July 31, 2024
  • 3 replies
  • 69 views

I own a residential systems integration firm and have been selling and installing Sonos as our main distributed audio product for the past 12 years. My field techs are no longer table to activate new product in less than 45 minutes per device, involving 4 to 6 resets. Tech support is abysmal, rarely are they able to diagnose our fix any of the issues we are currently encountering. We have several large projects coming up with Sonos product, if Sonos’ doesn’t get this fixed we will explore alternatives for future installations.

Additionally, we are fielding a multitude of service calls from existing clients having similar issues.

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3 replies

Stanley_4
Stanley_4
Grand Maestro
August 1, 2024

This is pretty much a user to user forum so I'd suggest contacting the commercial support folks

https://www.sonos.com/business

    controlav
    controlav
    Lead Maestro
    August 3, 2024

    This is pretty much a user to user forum so I'd suggest contacting the commercial support folks

    https://www.sonos.com/business

    Installers have their own private forum as well. Somewhere?

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      buzz
      buzz
      August 3, 2024

      There is a dealer support phone extension.

      Next month there will be a dealer trade show. I'd hate to be working the SONOS booth as dealers show up carrying torches.

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