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The subwoofer will not play sound. What do I do? 

GreetingsDoes anyone have a television without any handshake issues with Sonos arc ultra I am about to upgrade my television and would like some advice to avoid this

The ungoing rear speakers dilemma My Era 300s are fantastic as rear surrounds with my Arc and Sub. They’re also fantastic as a stereo pair for music. But moving between those two setups means removing them as surrounds, creating a stereo pair, running Trueplay again, and then reversing the whole process when I want my home theater back.I’ve just read about Sonos Fabric and its Positioning Technology, and my first thought was: could this finally be the answer?Sonos says compatible speakers will be able to recognize where they’ve been placed and change roles automatically. A Move 2 or Sonos Play can become a rear surround when it’s moved into position, without the owner having to rebuild the system manually.I know this hasn’t been announced for the Era 300, and I understand the technical details may be different. But if Sonos is now building speakers that can change roles depending on how they’re being used, this feels like the perfect opportunity to revisit the Era 300.What I’d love is

Hi, Frustrated or What?I have just changed my wifi name, this involved a full factory reset of every Sonos product and the creation of a new ‘Sonos’ System using the app on my phone, after a few little issue, every Sonos speaker transferred over from the old system and joined the new. Every speaker has had it/s wifi changed successfully.However, despite a full reinstall of MacOS and Sonos app on the Mac ( as you see, I’ve tried a lot!) I still cannot get the Sonos App for MacOS to join the party.When I open the App, it tries to find, what is now, an ‘existing system’, and tells me that my firewall settings have changed.Every single setting of my firewalls are correct, permissions for the app to find devices on the network - correct. Permission to control my computer using Accessibility features - correct. My full system is fully recognized by my app on my iPhone!I am a retired IT professional so I pity poor souls with no IT skills!!I am now on day three of trying to find a solution - a

Hi! I have some weird and annoying problem with my sonos system. When I initially start playing music from my iPhone or iPad via AirPlay to a single amp orPort, there is just silence. It takes about 2mins or so before it then suddenly starts playing. Alternatively I always need to kinda kickstart the speaker by playing something through the Sonos app. And then also AirPlay work fine.I use these zones only every now and then. I suppose so they have enough time to eventually go into some kind of sleep or deep sleep state… The problem does not occur when they are idling just for a day or so. When I start AirPlay it connects (so no connection errors). Also music on the phone is happily playing. Just, there is no sound.The components are all hardwired with WiFi disabled. the WiFi access points are ruckus. This issue has persisted for years and is very reproducible.    I have not delved into the minutia of my network setup so maybe there’s an arcane setting or feature I need to disable or en

Hi,since the last update Sonos Voice Assistant’s volume is fixed to a constant unintelligible low, one is unable to hear it nor is it possible to set it via the master volume. Would it be possible to give the users a separate Assistant volume control? Thank you. Moderator Edit: Thread is now a feature request to have a separate volume setting for SVC.

Hi,I can see there is big gap in Now Playing screen of latest Sonos 27 iOS app update. Refer imageAm i correct or there is some misunderstanding! Earlier this gap was not there for sure. i am using iPhone 17 Pro max with following Sonos devices PlaybaseSub 4Play 5all devices updated with latest firmware  

Sonos Move does not power on after battery replacement.  Swapped batteries and charging base with known working Move, but no change.  When placing Move on charging base, the 4 small indicator lights at front bottom of Move go solid red for about 10 seconds, then go off.  Nothing after that - will not power on with either battery.

I have two Sonos Play Portable speakers each with their own Sonos charging ring and 45w power brick. Both charging rings work but one Play has just stopped and won’t charge. Dead kaput. It’s been out of the box not even two weeks and fully updated. Any thoughts from the community?

I have had my Sonos One device for 6 years and have never been able to connect Alexa to it. I recently tried again and it still will not connect. When it prompts me to log into my Amazon account it says my email address is already in use on another account. I have checked the devices under this Amazon account and there is nothing there for me to delete. There are no devices at all linked to my account. I have factory reset my device, the app, tried to create a new Amazon account (not possible without a new phone number) and am still unsuccessful. I am very close to giving up again, any suggestions would be appreciated. 

Sonos app crash when I go in parameters section of appI have latest version of app Nom de l'application défaillante : Sonos.exe, version : 6.0.0.34230, horodatage : 0x453d4bd8Nom du module défaillant : KERNELBASE.dll, version : 10.0.26100.9168, horodatage : 0xc12d6b6eException code: 0xe0434352Fault offset: 0x0016a2b4Identifiant du processus défaillant : 0x10C8Heure de début de l'application défaillante : 0x1DD320355C1C023Chemin de l'application défaillante : C:\Program Files (x86)\SonosV2\Sonos.exeChemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dllID du rapport : c8bdffa8-5778-457d-99a9-186779e454f5Nom complet du package défaillant : Package défaillant – ID d'application relatif :   Application : Sonos.exeVersion du Framework : v4.0.30319Description : le processus a été arrêté en raison d'une exception non gérée.Informations sur l'exception : System.InvalidCastException à Sonos.Controller.Desktop.SettingsMenu.SettingsWindow.System.Windows.Markup.IComponentConnector.Conne

I have an Amp connect and an Audioflow switch connected to 4 ceiling speakers. I wish to install a multi amp now and remove the Audioflow switch. I have provisions to connect 4 more passive speakers. Why can’t I purchase the multi amp direct rather then going through an installer. 

I have a sonos sub and sonor ultra with Sony TV , but the performance is soo poor, especially the sound. Any suggestions

Hi. I have a Play 5 Gen 1. I actually have over a dozen Sonos speakers. They are great sounding speakers. My older Play 5 powers up and communicates with the system, but outputs no audio. I’ve done a factory reset and re-added it, but no luck. I’m an electrical engineer and can repair/replace PCBs. I hate to throw a great sounding device in the trash that can be repaired. I don’t need an upgrade discount to replace it. I just want to repair it if possible.

Hi,I have Unifi Dream Machine. I referenced the following and it said I can have everything wired and make it work. However, It seems like when I have everything wired (and turned off wifi) the surrounds + subs get lost --still connected to the network but doesn’t output any sound. Has anyone run into similar issues? When i asked AI app it mentions that home theater has a private masked network running on 5GHz, so I cannot disable wifi (arc won’t be able to talk to other speakers). But Unifi doesn’t support STP on a per port basis (only globally) so it didn’t seem to work either.  Has anyone gotten it to work?    

For the last couple of days my Audible has not been accessible from the Sonos app. I have tried re authorising the audible account which hasn’t helped and have also reset the Sonos app, again this has not fixed the issue. It just displays the Something went wrong message after a few seconds. 

I have two Sonos Era 100 speakers setup as a dual channel. I like to use them as speakers for my computer, and when I connect to them, it won’t play from my computer. I will need to disconnect and reconnect them, but even that doesn’t work all the time.I’ve figured out another solution, but it’s also not perfect. I will need to begin playing something through the Sonos app, and begin to play audio on my computer, and I will repeatedly need to start and stop the video/music, or move the volume up and down, and then sometimes it will shift to my computer audio. They are connected as two separate speakers, but through Sonos they get recognized as a L/R pair. Even when it does work through this, if I don’t keep a continuous stream of audio coming from my computer, it will stop connecting to my computer. I like to use Discord on my computer, but if I don’t keep a video/music on in the background, it will continue to cut in and out.  Is there a simple solution that I am missing? The speakers

Hello, a couple days ago my Sonos Beam stopped outputting sound from my Hisense Roku TV. Nothing has changed as far as I’m aware, but the TV does not recognize it as an audio output source. The TV doesn’t detect it when I look for CEC devices, and the soundbar doesn’t detect that it is connected to a TV. The Beam is connected to my TV via eARC, I have tried three different HDMI cables with no results. I’ve factory reset both devices and tried everything else I can think of, nothing works. Please help! I don’t want to have to get a new tv or soundbar. 

Does anyone else have this problem?I have the MyTuner service installed.  It shows stations from all over the world, but as far as I can tell, it absolutely refuses to play anything from outside my own country (I’m in the UK).  When I try, the play icon changes momentarily to a “stop” icon, then changes back.  Sometimes I get a “Couldn’t play content” error, sometimes not.I know there have been problems with geofencing stations in the past, but the stations I have tried are certainly streamable in the UK, even using the MyTuner app on other platforms such as iOS or Android, or via the MyTuner website.  So it’s not that MyTuner can’t play them, it’s something about the implementation on Sonos that is different.  And as I said, it affects everything apart from UK stations.Any ideas?Thanks

So I’m really looking forward to the Ace Ultra but I wanted to know if anyone has managed to get any discount codes to work? When I purchased the Arc Ultra+2 x Era 500’s a few years back my 15% blue light coupon (In the UK) worked just fine, the Arc Ultra had been released a week prior to me ordering but I can’t seem to get the coupon to work with the Ace Ultra pre-order even though the code is accepted as being legit the price just doesn’t seem to change. I contacted customer support to query them about it but the guy didn’t really know why it was accepting the coupon but not adding it, mind you it did work on other products so maybe it’s because it’s a pre-order?

Hello all. I’ve owned Sonos gear since 2005:I created my first local music library back before streaming services. It contains several hundred albums of music - some of which are not available via online services - on a 64BG thumb drive; I first had the drive connected to the USB port of a router - until that was obsoleted due to security concerns; For many years, my solution was to use an Apple Airport Extreme as a router or dedicated file sharing gizmo; All of that was broken when the decision to drop support SMB v1 took place.I have tried, on my own and with the Sonos support folks, to figure out a way to regain access to this music. I haven’t been able to justify the cost of adding a NAS server. This summer, I used some of the AI tools to see if there was a solution using an inexpensive router that had SMB v2 support:There is an inexpensive [$29.99] router made by GL.iNet called a Mango; If you’re willing to spend some time tweaking its software, you can get it to act as a local m

Hi,I’m planning on a ceiling mount for the amp, where the amp would be upside down and there is nothing in amp manual that specifically either allows or prohibits that orientation. The amp would be screwed onto a metal plate about 50mm wide and 250mm long which in turn would be screwed to joists in the ceiling. Would that create a problem with ventilation, if so would it need to be spaced off the ceiling to allow airflow, or would I have to construct a U shaped bracket to mount the right way up and how much gap between the top of the amp and the ceiling - looking at pictures of the rack mount I would imagine ½ inch would be more than adequate

I’m using Roam2 and I have an Amazon Music Unlimited subscription. I want to use it, but when I try to sign in, I’m redirected to the “amazon.com” page and cannot complete the registration. This is because my subscription was made through “amazon.co.jp” in Japan.If anyone knows how to register it in Japan, please let me know how to proceed. 

Hey, I've got two Era 100s as surround speakers, a Sonos Beam Gen 2, and a Sub Mini. I was wondering if anyone could suggest good EQ, surround audio, and sub audio settings for a nice cinematic experience with a balanced sound. Appreciate it very much.

**SSDP discovery (M-SEARCH) gets no response from any player – not even player-to-player**System: 6 devices (Play:1 Kitchen, Play:1 Bathroom, Play:1 Bedroom, Era 100 SL Office, Arc Ultra Living Room with 2x Era 100 SL as rear speakers)App version: 88.01.10-release+20260820Firmware: 86.8-78270 (Play:1) / 96.1-79270 (Era 100 SL, Arc Ultra)**Symptom:**The Sonos app (tested on two different Android phones) intermittently shows individual or even all speakers as unreachable ("No products found", missing volume sliders). The speakers are demonstrably active and ready to play – control via Home Assistant (using already-known IP addresses) and Alexa keeps working the entire time.**Diagnostics performed:**I narrowed this down over several days using Wireshark/tcpdump packet captures and was able to rule out all network-side causes (Wi-Fi, access points, switch/IGMP snooping, VLAN routing, firewall):1. Test with a laptop wired directly into the same VLAN as the Sonos devices (the speakers themse