Fix & Optimize

MacOS and ios, the incorrect channel data is displaying. One example, playing 1st Wave, Springsteen Radio info is shown. This is happening on all channels. This seems to have started a couple of days ago. I have uninstalled and re-added the Sirius service. ios and MacOS apps are both up to date. Any other suggestions?  

I’ve had my Arc Ultra for a couple months and it’s been great. I have a Panasonic DP-UB820-K Blu-Ray player and an LG OLED65CXPUA TV.Recently, we watched a Hunger Games Blu-Ray and the only audio soundtrack in English was 7.1 DTS HD. I assumed the Arc would appropriately downmix or convert this and was surprised to see that the Sonos app showed we were getting “Stereo PCM” instead. I attempted to Google around to find a solution, but I found all sorts of mixed messages ranging from “the Arc doesn’t support DTS” to “the Panasonic is the problem, try a Sony”. All the TV and Panasonic settings that were suggested to change were either already set as suggested, or had no effect (including trying my old Sony 4K player). Hoping someone can give me some better answers here. Thanks!

After a long time with no particular issues, I changed access point (a router in AP mode to which an Era 100 and Pixel phone both connect) to a newer tri-band model. The speaker remained on 5GHz but the phone is WIFI 6E capable which can offer 2x speed - although it isn’t great at detecting the 6GHz network SSID.There are two configs - my usual which is separate SSIDs for each band or a more common router setup of a single SSID for multiple bands.I switched to the 2nd scheme as it’s possible for a device to connect quickly on 5GHz and then switch over to 6GHz. But each time it switched the Sonos mobile app would no longer see the speaker for some reason. These are just WiFi bands - the router and network remain common.Getting back on to 5GHz with single SSID instantly resolved it until the phone switched to 6GHz again, and having separate SSIDs with the Sonos on one and the phone on the other also works fine - so that’s what I’ve gone back to.Possibilities include the router, android /

Hi I have S1 products and since changing my WiFi I have not been able to connect to my S1 Play 5. When I try to use the S1 app to find it I get stuck in the loop where it tells me the app must be updated but then updates to the S2 app which is not compatible with my products.i have tried the solution of deleting and re-downloading the s1 app - this has not solved the problem. what else can I do as I can’t use my main speaker?  thanks 

Hello, In a future app update, it would be great to include a shortcut—or the ability to create one—to the TV system's surround audio menu for setups using a soundbar and rear speakers. This would make it easier to manually adjust home cinema audio levels without having to navigate through Settings > Room > Surround Audio > TV Level. Thank you.

Why can I not set up Alexa on my era 100, it won't let me add the voice assistant ...works fine on Sonos one

Before I take the plunge with Sonos tech support, can anyone offer advice re. why my Sonos app for the iPhone 16 will no longer allow input to play music from the Music Library stored on my PC? It appears I can select and play music from my library through the Sonos web app but not from my phone. I can stream content from the app through my Sonos speakers but the library won't play from the app even though it sees all content on my phone.I realise that the adoption of SMBv3 might be responsible for this issue.  I have a huge library of music on iTunes and the ability to play that directly, vs. streaming, through Sonos speakers was the main reason I invested in Sonos hardware in the first place, several years ago.  I suspect Sonos does not care about this failure; there’s no money for them in direct network sharing.  A Wifi expert has often urged me to get Apple Music, which can reproduce my library for streaming but I’d then have to cancel Spotify, on which I have built many playlists

I have an open concept house. I use a home theatre system with the arc under the TV and two rear speakers (both era 100) and I have the sub to go with it in the front. My wife complains when she is cooking in the kitchen she likes to watch the news but all of the speakers are located in front of that area. I wanted to add one more speaker that will play all of the sound in the kitchen (not just back ground noises like my eras do) what do you all recommend?

When multiple rooms are grouped, the Group Volume control currently changes the individual room volumes in a way that alters the balance between rooms.For example:Living Room: 100% Kitchen: 80%The Kitchen is intentionally set to play at 80% of the Living Room volume.If I increase or decrease the Group Volume, I expect Sonos to scale both rooms proportionally so that the relative balance is maintained. Instead, Sonos recalculates the individual room volumes, which changes the listening balance and requires manual correction every time.This is especially noticeable in open-plan homes where multiple rooms are grouped permanently and each room has its own preferred volume level.Suggested improvementPlease add an optional setting:“Preserve Relative Room Volumes”When enabled, the Group Volume slider should scale all grouped rooms proportionally while maintaining their relative volume levels.Example:Before: Living Room 100%, Kitchen 80% Group Volume -20% → Living Room 80%, Kitchen 64% Group V

I noticed another member posted 6 months ago with the exact same issue I am having.Sonos Arc Ultra Euro 100 X2Sub 4Playstation 5 ProSound drops out during games or on the home screen as per OuttaTime posted.Apparently it's a known issue with Sonos and setting the PS5 audio to Dolby Atoms. How has this not been resolved?  

YouTube Music skipping tracks due to song not being encoded properly

Hi, I’m using a Sonos Beam Gen 2 connected to the HDMI 1 eARC port on an Alienware AW3225QF monitor. My PC is connected via DisplayPort and my PS5 Pro via HDMI 2.The Beam works correctly once connected and audio passes through fine, but since enabling HDMI CEC/eARC, I’ve had a recurring issue where the monitor fails to wake after being left in standby. The monitor power LED stays on, but the screen is completely black and even the monitor’s own OSD/joystick menu won’t appear.The only way to recover it is to disconnect the monitor from power and all cables, fully discharge it, then reconnect everything.I’ve updated the AW3225QF from M2B106 to M2B110, factory reset it, enabled DDC/CI and HDMI CEC, and I’m using the HDMI cable supplied with the Beam.Before adding the Beam/eARC setup, I used the monitor for around a year without this issue.With the Beam and PS5 disconnected and the PC running over DisplayPort only, the monitor enters standby and wakes normally.Has anyone used a Beam Gen 2

I’m having an ongoing HDMI/eARC issue with my TCL C655, Apple TV 4K and Sonos Beam (Gen 2).The setup is:● TCL C655/Q651G TV● Apple TV 4K connected directly to the TV● Sonos Beam 2 connected to the TV’s eARC port● HDMI-CEC and eARC enabledThe main problem is that the Apple TV does not consistently negotiate the correct audio format with the TV/Sonos.With Pass Through, Dolby Atmos sometimes disappears completely from the Apple TV audio settings. After restarting or changing settings, Atmos may come back.With Auto, Atmos is detected, but regular 5.1 content from apps such as Disney+ can sometimes be sent to the Sonos as Stereo PCM instead of Dolby Digital 5.1.I also occasionally get audio interference/static noises when navigating the Apple TV menus, which makes me suspect an HDMI/eARC handshake or compatibility issue.Everything works correctly at times, but the behavior is inconsistent and seems to be related to the TCL rather than the Apple TV or Sonos.Has anyone experienced the same is

My playbase lost connectivity. It is connected via ethernet. Initially I thought the problem was a loose ethernet cable, but after swapping the cable and verifying that the cable was connected to our network properly, I still could not get it to connect. I then performed a factory reset, but the playbase did not appear in my sonos ap as waiting to be connected. I reset again, and still everytime I went through the ‘add speaker or component’ process in the ap, no new speaker was found. I’ve tried it with the ethernet cable connected and un-connected. What further steps could I try before concluding that the playbase is broken? Thanks. 

Bass unit will not join AT&T  modem  whether wireless or wired to Ethernet.  Have tried everything- rebooted, removed old system info from  past usage elsewhere  & just can't  get it to tie in to wireless network that  Arc unit & 2 Era 100 speakers are on . Any suggestions or recommendations  ? 

Det ene højtaler ,kan jeg ikke logge ind og det andet slet ingen connection

Recently had a brief power surge , it knocked out my music library screen shows no content.How do it restore my music library ?

My Boost no longer appears in the speaker list or room list, which looks like the norm from other comments.  It shows in the About list.  I tried changing the Sonos channel, but it still doesn’t show.  How do I connect it so it works if it doesn’t show up as a room?

Helloreaching out for help with issue with connecting my two ERA300’s to a new 5G router from THREE. I have sent off as a last resort for an adapter to connect my router with and ethernet cable to my speaker one at a time do you think this will resolve the issue ? 

Hello.  I have a pair of Play1 speakers set up as a stereo pair in our kitchen and the speakers keep on disconnecting.  I have to unplug the speakers, wait about 10 seconds, and plug the speakers back in.  The NEEDS ATTENTION and NOT CONNECTED disappear after a few moments and the sound returns until the speakers disconnect again.  I also have a pair of Era100 speakers and they don’t have this issue.  I have tried everything as recommended in the troubleshooting articles but nothing seems to work.    We have an ARC SL in the family room which is next to the kitchen.I also have a Netgear extender in our home.  The extender is at least 30 feet away from the Play1s.  I have read in the articles that an extender could cause the connection issues.  Could this be the case?I hope all the foregoing makes sense.  Thank you very much for your assistance!  I have been a Sonos customer for a long time and I am very satisfied with the products in our home for a long time.

I bit the bullet and did the Sonos update after probably two years. System seems fine . I did notice that one of my subs shows version 17.2.6 and all my other 13 speakers show version 18.6. Normal or does it need to be matched up and if so, how? Thanks  

I have a Sonos Roam 2, and for the past two days I haven’t been able to connect it to my Apple devices via AirPlay.The issue occurs both at my office and at home. I have already tried everything I can think of, but the speaker does not appear in the AirPlay device list. The Roam 2 is connected to the same Wi-Fi network as my Apple devices.Bluetooth works perfectly, and the Sonos app also works without any issues. The only problem is connecting the speaker via AirPlay.At home, I have other devices connected through AirPlay, and they work without any problems, so the issue seems to be specifically with the Roam 2.Could you please help me troubleshoot and resolve this issue

I am long time Sonos user of 25+ year, when Sonos first came out with their products,  including the CR-100 remote control. I use my Sonos system largely through a Crestron back end and a Josh front end for voice control. I was having some problems and had to access the Sonos app on my iPhone (for the first time in over a years, when I installed the V4 subs) and was appalled at how absolutely impossible it is to navigate and use the new supposedly improved iOS app.  The CR-100 of 25 years ago was light years better than this!In the hope that my macOS and Windows versions of the app would offer some relief, I re-installed old versions that I had only to discover that they are no go with the S2 platform.  More progress!While I understand that technology moves on and hardware / software evolve wth it, it is mind numbing that access, capability, control, enjoyment and usability to name but a few have regressed to this extent. We have less functionality than the CR-100 and CR-200 of 25+ yea

Hey Community,when I click “Manage > Services” in the menu, the app closes immediately without any message. I've made a short video, the Windows Reliability History report, and the error log.I won't include it here (I don't think that's even possible—only photos).If necessary, I can send it to you.I've already tried the usual fix—uninstalling and reinstalling the app—but it didn't help.I use Windows 11 + Sonos V2 Desktop App.Thank youRené

Sonos Play 1 and Soundbar were connected and working. Play 1 stopped  working intermittently. Went through reset steps. Sonos wifi connects soundbar but not Play 1s. Devices then seem to connect to home wifi but then drop off and cannot be located on the App. Help please!