Fix & Optimize

Currently my set up is this.   SKY Q, Samsung 4K TV, Beam and 2 x Play 1.  The surround sound works brilliantly.    The beam connects via EArc HDMI on the back of the TVBUT I am ditching Sky due to massive cost increases and want to use Apple TV 4K instead.I have set up the Apple TV 4k box and connected it to the TV.  The Sonos connections are all as they were before.  Apple TV 4 K settings show as Audio Format DD5.1 and Audio mode - Auto.I  have some major issues trying to get the sound (and sync) to work properly and woud appreciate and help or advice on how to resolve. How can I get Apple TV4K to allow my Sonos system to be “Default Audio” as no matter what I do the only ‘default’ that shows is TV speakers. Sonos will appear in Temp Audio but as soon as you swop apps/channels  that Temp setting reverts back to TV speakers.   Even when changed to Sonos via Temp Audio the speech comes out of all 3 speakers instead of just the sound bar - so I am not getting surround sound but what app

Hi, I’ve purchased a used Sonos 5. I have set an account on the Sonos website but, when I go into the app, it asks me to  sign in but gives me (I guess) part of the previous owners email address and, I cannot submit my own.could you please advise of a solution to this issue?thanks 

Brand new Era 100 stereo pair will not airplay. Have Sonos Beam connected to my TV and every time I attempt to Airplay via IPhone and IPad I receive a message “Control other speakers and TVs.” Then a message “unable to connect to Family Room.” Tried rebooting speakers without any change. I have a one SL in another room that works with airplay 

Hi, I love entertaining and keeping my music in the Bathroom, but sometimes I want to crank and jam on certain speakers but don’t want all my speakers in my group cranked. I suggest adding a volume lock feature so while speakers are grouped, individual ones can be locked so their volume will remain fixed even while the entire group volume is altered. Thank you

My worry (before buying 2 of these, second-hand):That when using them, through a modern wifi-6/ax wifi-connection, then problems will be = the reality. => So, I worry, that the Sonos-Play5-gen1 will have trouble with Wifi-6/AX - because they can connect through BOTH 5-GHz AND 2.4GHz band, and since the 5GHz-band is usually preferred by end-devices - then esablishing & keeping a wifi-connection” seems challenging - unless one does disable at-least “wifi-6/AX” on the 5 GHz-band !!At the same time: Firmware updates-wise, this should be fixable - but sinse these speakers were 9 y.o. when wifi-6 did arrived, then I am unsure.Plus: I see A LOT of end-users selling their “Play-5, Gen-1” speakers - and I fear, that “wifi-6 5GHz” IS a main reason. ANY insight, from people having direct experience with this, is very welcomed.

Still cannot get my local music library to work.Stored in various places on Windows pc with attached hard drive also..Have been onto Support 3 times and they have got it working and then the next day back to the same scenario.. Cannot play music message…. Have tried the delete and re-add library and get the 913 error ..Have tried all the Share and Permission stuff…sooo frustrating..hellp!!

Hey guys im having an issue locating the mac address. the only code that looks similar that comes up is a serial number [redacted] I have tried going through the app and using chat gpt to locate the MAC addressModerator edit: Serial number removed

I’m sure there are a ton of conversations on this forum already about the inability to stereo pair Sonos speakers while traveling. I’m presently traveling and can’t use 2 of my Sonos speakers for stereo sound while browsing my computer on top of my bed. And so that’s why I’m here writing to this forum. In the past I’ve shrugged this off, but this scenario keeps coming up over and over any time I go traveling. Hotels and AirBnBs, camp sites, a friend’s house... I’m not there long enough where it’s worth going through the trouble of migrating all my devices over to a temporary wifi network. The process is not quick at all, riddled with obscure timeouts, and when I do it once to connect to the temporary network, I then have to do it again to pair back to my home network. Very cumbersome.My understanding is that Sonos already has “SonosNet”, a separate WiFi network from the home internet that coordinates all the speakers. If my understanding is correct, that means that Sonos speakers have

Hi, my living room is adjacent  to my yard and I can totally open the glasses that separe both to unify the spaces. I’m especially interested in listening to music.I have a Arc Ultra in the living room and I was thinking about buying an Era 300 to put it in the back of the living room and then add a Move 2 to use it in the yard (I don’t want something wired), with the idea of being able to use all of them together for parties when we open the panels.I want to confirm if this configuration will work well?Thanks

When I try to use the Sonos controller on my computer it is no longer able to find my system. If I use the phone app it can’t find my computer where all the playlists are even though it’s using the right network. Using Spotify on the computer works fine, it finds my system with no problem. I’ve rebooted the computer and the router and reset the controller to no avail. Also turned off all products. The App on my phone can see all my products but can’t connect to computer. WiFi settings are correct.

Can any tell me of how noise canceling is working, dos it close for all noice, so it is total quite

When plugging i thru optical cable hear no sound from Ray.

Right off the bat: This is an issue that can only be addressed by the Sonos Mac app development team, because something is wonky with their build/release process such that the latest version of the Sonos S1 app for Mac (as downloaded directly from https://support.sonos.com/en-us/downloads ➡️ https://www.sonos.com/redir/controller_software_mac ➡️ https://update-software.sonos.com/software/72ynP0v9lu/Sonos_57.22-59130.dmg has no valid CFBundleVersion or CFBundleShortVersionString value specified within the app’s Info.plist file. This means for all intents and purposes macOS has no idea what version of the app is installed —which then means that any central software management software, like any macOS MDM for systems management, cannot accurately report on or update the Sonos app in a trackable fashion. This oversight can be confirmed by looking directly at the Info.plist file within the app package, and comparing the most-recent release to a previous version of the app. Or, for a nice GU

Hi, I find it impossible to add my Play:1 to a new network or system. I factory reset the speaker. The setup in the app works smooth: It finds the speaker, recognizes the audio PIN, and even prompts for the wifi name and password. However after copy+pasting (!) the password it always returns the same communication error message:> Your mobile device couldn’t communicate with your Play:1. Check your network connection and try again later.I’ve been now through the millionth factory reset and setup process in the last week. I uninstalled the (new) Sonos App and restarted the phone. I restarted the router. Nothing helped. The speaker works fine if wired though. And I can setup a new system and add a Sonos One SL easily. But it’s the Play:1 that drives me crazy. It worked though before I moved and I am now wondering if the last setup was done with the old app and whether it’s a problem of the new Sonos App.Sonos App Info: 80.21.3-release+20250516.6a59431 Setup process Sonos Play:1 

My Era100 is emitting a consistent-frequency noise. Does anyone know how to fix this? Thank you!Video:https://drive.google.com/file/d/1REVL7dCCu3ai-86W2uZkV4t8CFLY6ZqJ/view?usp=drivesdk

Where to start? This is an example of what can happen.Let’s say I want to play ‘Strange Brew’ by ‘Cream’ from an Album called ‘Disraeli Gears’.  The Disraeli Gears album is in a folder called Cream which is in a main folder called ‘Albums’.To start with the metatags are populated for ‘Track Name’ ‘Artist’, and Album Name. (and others but they don’t count).If I play the track on my Windows 11 laptop with only those tags, the data on screen shows the Track Name, ‘01 Strange Brew’ (Track 1), the Artist, ‘Cream’, and the Album, ‘Disraeli Gears’. No problems there!If I play the track on my Android phone, by selecting my Albums as my source folder, and then selecting Play Now to play all tracks, the data on the screen shows ‘Albums’, Cream, Albums. This is not right. Why doesn’t it show the Track Name and the Album Name?If I enter the Track Name in the ‘Titles’ metatags, Android will display ‘Strange Brew’, ‘Cream’ , ‘Albums’. But the Album Name is not read.In order to get Sonos to read the

Hello everyoneI purchasedSonos Arc Ultra - ARCG2US1BLKERA 300 - E30G1EU1BLKSUB GEN 4 - SUBG4EU1BLKI noticed that the soundbar is an American model and the rest are European. Is there a problem with this one like a sync problem etc.?Thanks 

I know this might be a me problem but…The Sonos ace is ridiculously loud! Just test it out, play music on full without it on your head and it's like a speaker!I always have it turned down low but find myself creeping the volume up when a good song comes on or I want to hear more bass, and then I take them off and they are really loud to the point where I wonder if they are damaging my ears.Is there no way to limit the volume like we can on other Sonos speakers? Or perhaps an android app that could help?

Hello!I'm trying again to get some help here in the forum and solve an ‘age-old’ problem.I have PLEX installed on my Synology 718+ (16 GB).The home network is connected to the internet at 1 Gbit (FRITZ!box 5530 fiber).PLEX plays without any problems:On the home network, also via SONOS (PLEX service) In the car with my mobile phone via the Plexamp app In the office with my mobile phone via the Plexamp app (Wi-Fi) In the office with my laptop using the web application.PLEX does not play outside the home network via SONOS.All content is displayed. When trying to play individual songs or albums, the following happens:First, the circle on the right spins for a relatively long time Then the message ‘SONG’ could not be played appears. The connection to Plex has been lost. This repeats for each selected song.It doesn't matter whether I play FLAC or MP3.I contacted SONOS Support. A support technician even looked at it via remote maintenance. No solution in sight.What could be the reason for thi

Guys, the compilation albums in my music library still show up as individual tracks in the iOS app - this means I can’t select & listen to these albums.My FLACs are all tagged properly, and compilation albums worked perfectly before the release of the ‘updated’ app last year.My music is all in one folder, so I can’t use folders as a workaround, either.Everything’s up to date.Is this still a known issue, and if so, when can we expect a fix, please?

I am trying to reauthorize my Apple Music subscription on my S1 App, as I’ve done many times in the past. When it wouldn’t re-authorize, I followed what a previous discussion said to remove it and re-add it. That isn’t working, what comes up is: “We’ve run into a problem. Try again. “Which I did and same thing came up.Looking for help, I have an old bridge and connect amp that can only live on S1.  Looking for help

Hello everyone,I have a turntable with a built-in preamplifier. Until now, the turntable was connected directly to my Sonos Era 300 speaker with a cable. I now need to move the speakers and I'm looking for a way to connect the speaker to the turntable.I saw the Sonos Port, but the price seems high just to connect a turntable to a speaker.Are there any Sonos-compatible alternatives?Thanks in advance!

I am interested in Sonos sequencer. What’s the verdict? Yes? Or no?

Trying to connect Roam to WiFi while we’re away. After going into the initial set up it says ‘No products found for (name of WiFi)’ which is fine, so I go into system settings but all I’m getting is this, (see picture)If I choose select your product I have to log in which I already am. If I go into switch system and then set up new system it searches constantly for the Roam but doesn’t find it. Currently using it as a Bluetooth speaker which isn’t ideal. 

Trying to change the network settings on my Sonos Arc Ultra system. Have tried via iPhone and iPad; seems like the update times out and various stages of the process and I get the dreaded “Something went wrong” message.  I’ve tried via phone and iPad, disabled the 5ghz broadcast on the router, and plugging the sub into ethernet (not into router). I’ve also validated the Sonos app is up to date, as well as tried forgetting and re-logging into the wireless network. No luck.Any help/advice would be appreciated. Thank you!