Fix & Optimize

I have a surround sound system in my home with 2 amps howeber the app doesnt let me re set the amos and it only connects ti 1 of the 2 amps but doesnt tell me which one

how do I program my home sonos system: 4 speakers, a sub and a beam? I used to have it programmed for different radio stations all week, but now I can’t find the tab to begin programming

Sonos fails to find devices , or let me setup a new network after I changed Internet suppliers and therefore router. This after the sonos app not finding my music for 6 months is very frustratingI have searched a bit on google for a solution, but so far no help.  My phone app aks me to add a speaker or component, but then says wifi isnt connected, connect to a wifi, . There is no way to get to settings to try there.If I go to help centre it does give me an update network button, but when I try that it tries to do one device at a time, but cant find any devices, probably because it is looking on the old network. I have tried switching 3 of my 4 speakers off, connecting one via ethernet to the new router and then resetting this one, but it has made no difference. Why is there not an option to just update your network regardless of your speakers.  I am stuck in a loop I cant get out off, which presumably renders my speakers as binnable. If there is no simple solution anyone on here Know o

Hi all, quick question. I previously had a Sonos beam and 2 ones’s for about 5 years. I have recently upgraded to an arc ultra and 2x era 300’s as surrounds.  my question is does/ has anyone had a similar experience to what I’m about to describe.  Firstly I stream music through airplay, Xbox series x and sometimes my Samsung 2024 qled tv.  I expected when I upgraded for the sound difference to be night and day, my dad has one era 300 and when I listened to it before purchasing my set up I was blown away with the way the speaker filled a room much bigger than mine with ease, I listened to the arc ultra at an electronic store and again it sounded fantastic.  I then purchased and installed my set up and heavy heartedly must say that it sounds marginally better than my previous beam and Sonos ones.  I have watched every video under the sun, tried everything I can and even spoken to Sonos support who said there was a few things they needed to fix on their end (I can’t remember exactly what)

Sonos won’t log me in, even though the credentials are correct, it will not give an error, it just disappears as if I’m logged in, but I’m not.?

My play 5 speaker stopped connecting to the WiFi network - seemingly a common problem based on all of the threads. I ran a diagnostics as advised on here and got the code below.Sonos simply advised my speaker is faulty and because it is out of warranty they offered me 30% off a new one should I return it.I wondered if anyone has had any luck with getting their speaker repaired? Its such a shame to let it go especially when a new one is so costly.  Moderator Edit: Recorded and removed diagnostics number.

I use my iPad as the controller for Sonos but sometimes I can’t switch the Sonos off! I can actually switch off the iPad and the speakers keep playing? Very weird. I have to shut down the app then go round and switch the speakers (x4) off at the mains and back on again to make them silent? 

Why should I buy Sonance ceiling speakers over another brand of the same quality?  What benefits will I get?Looking to use 1 pair as surrounds when paired with an Arc Ultra and Sub.The other pair as a stand alone zone in a kitchen.  

I own a Sonance Mag 6.1 outdoor speaker system, my question on the Sonance 8.1 system they offer a wiring harness, can this wiring harness be used for my Sonance Mag 6.1 system. Also on my system the subwoofer is passive, would I be able to swap out the subwoofer for a larger one as long as it's passive? 

Hi just checked today 24th April 2025, I could not find True Play menu in Sonos App for Android, i'm 100% sure i have used it few days ago. Below is the screenshot as a proof    

how to setup a tv with 4.1 speaker system with no center channel speaker?

I am remodeling my basement it is 25” x 23”. I have LG 83”” TV. Sonos Arc2 Sonos wall speakers they will be mounted on both sides of TVSonos Amp2 Era 300sGen 2 and 3 SubsI would like to add 2 8”” ceiling speakers to create Atmos sound. Is this possible?

My system formerly consisted of one Sonos Connect wired to three AudioSource AMP 100 amplifiers. One was wired to one set of speakers and to were wired to two sets of speakers. I recently replaced my Connect with three Sonos ports, one for each of my AMP 100 amplifiers. The speakers are wired the same to the amps as they were while using the Connect. my issue is that I now have to run my amp volumes on all three amps at 85% to obtain the same volume out of my speakers while when the Connect was being used the volume on the amps only needed to be set at 50% to reach the desired volume level.Has anyone experienced lower volume from their Ports after “upgrading” from their Connects?ThanksJeffrey P

Hi , A simple question from Australia , I cannot get either voice assistants Alexa or Sonos to connect to radio stations in Australia . The message comes up “ can’t find this station “ . I can connect manually through the Sonos app to any radio station , not by voice .Thankyou for any advice , John 

Hi just to ask if any one has experienced issues On any set up with sub 3 gen + sun 3 gen ? I did have a main set up l8ke this and the second sun it lower volume  them the first ones , but I discovered thr second and setup in another room and work fine, I even try other subscribers but same issue, second one it's lower them the 1st one any body with this issue?

How do I disable the tv speakers on my Bravia TV so that the default is my Sonos Beam and two speakers become the default. I can switch off the tv speakers but I have to do this each time I turn on the tv and I am looking for a solution to resolve this permanently without getting the echoey sound produced from tv speakers and Sonos speakers each time I turn on the tv. Any help or suggestions would be appreciated.

I just picked up the Sonos Ray on clearance on Best Buy and am aiming to use with the latest Apple TV (4K 128GB 3rd gen) and Samsung TV (65" Q70C QLED 4K UHD Smart Tizen). Sadly, I cannot set the Sonos Ray as the default Audio Output on Apple TV. Each time I power Apple TV on or even evening opening a new app (YouTube TV, Hulu, Netflix, etc), I need to manually select the Sonos Ray as the audio output. once it is manually selected, I am able to change volume and mute without issue using the Apple TV remote, so I do not believe this is a remote issue. Additionally, the Sonos Ray does show up in my Home app and I’m able to play music/audio from my iPhone without issue.Any advice/suggestion on how to avoid the need to manually set Sonos Ray as the audio output EVERY time on Apple TV?

Hi,Does anyone know a way to keep speakers grouped other than when one product is playing from a TV (HDMI eARC). It would be great to keep a few products in a room grouped for listening to music other than when they are set to automatically ungroup when the AMP is playing from the TV.Thanks,David

I want to buy a sub for my arc ( not ultra ) soundbar. I have 2 first generation ikea symphonisk lampspeaker connected to the arc. Can I use every sub ( mini-gen 3-gen 4) with the arc. (And with the symphonisk also still working)

I have a pair of Sonos Five and a Sonos Amp conected to a Tv via HDMI Arc. The problem is when I play the TV sound via Amp the sound get skipped using the Sonos Five. It is very annoying and o could not fix yet. What can I do? They are at the same Wi-Fi net, I changed the HDMI cable but nothing happened! Thanks for the help 

Ace is grayed out in app. Any suggestions?

Hi All, I know that ‘using Sonos for vinyl’ has been covered and I have read the posts, but I am still unsure about a few questions. Sorry.  My current active speakers (TUK Kanto) have died after less than 5 years ☹️) and I have no vinyl music.  I have three early Sonos One speakers that I use for my computer and in the living room so I wondered HOW I can ‘go Sonos’ for my record player?I understand that I will need a ‘phono preamp’ for the deck.  That’s easy to buy at JBHIFi or wherever. But then, will that alone allow me to play the record player through my existing first gen Sonos 1 speakers?  If ‘yes’, will the record player somehow stream to these speakers wirelessly with the pre-amp added?If not, do I need the phono preamp and something else?  I would consider two new Sonos speakers (maybe 5s or similar) IF they allowed me to play my vinyl through them.  Doing this wirelessly would be a big plus but if I had to I don’t mind using connector cables from deck/phone preamp to Sonos S

I have a legacy Sonos S1 system with 5 Connect:90s, 2 Play:1s, a Play3, and a Sonos S1 Playbar.  (I bought the last at a clearance site.)  My original Sonos Bridge has gone out - power supply I’m sure.  Neither ethernet port lights up, and it’s not my Orbi router or the cable (both check out by connecting a computer).  The Playbar is in the same room as the bridge.  Can I get the entire S1 system working by connecting the Playbar directly?  I will experiment tomorrow when the person who sleeps in the room is awake.  I also have a Boost but I think I need it for coverage (it’s a 3-story house on a hill).  If I can’t use the Playbar, can I use one of the Play1s?

Does any one have a fix for not being able to sign in as system owner and customer support telling you that you don’t have the correct credentials to sign in?? I am baffled as to why this is happening and I have 2 different locations so the factory reset solution would be a nightmare resetting multiple devices and hoping it would all sync up again.  It’s also crazy that customer support acts like they have never heard of this problem and clearly there a many people with this problem.

When I connect my headphones via stereo jack to my 5 it doesn‘t switch and still plays.It already worked half a year ago ….