Fix & Optimize

I have a Harmony Hub that talks to a Sonos Connect.The routine I set up works perfectly EXCEPT I cannot seem to get the Sonos device to affect “PLAY” through the Harmony activity (music source is Pandora). After Harmony gets all devices in the proper “state”, I can THEN go to the Sonos app and the Harmony routine has selected the proper Pandora channel. but will not start playing music. I can (in the Sonos app) click “PLAY” and then all is well, but I cannot seem to get the Harmony activity routines to include “PLAY” even though that command is one of the options on the Sonos device.I’ve also tried sprinkling in PAUSE DELAYs as well, no joy.FWIW I had this working but this stopped working after a recent electrical storm (all devices still work fine, just the “PLAY” operation will not work through the Harmony activity).

We can ignore my previous setup - I factory reset my Play:1, connected to router (eero) via Ethernet and when I go to Manage Networks / Update Network, it displays “We are unable to find a compatible product to update. You can try factory resetting the product to reconnect it to your network.”  I recently changed my network SSID (quite a normal practice). My goal is to disconnect the Ethernet cable and have the Sonos Play:1 successfully identify the new network.When I first connected the Ethernet cable (before factory reset), it picked up the Play:1 (connected by cable), and three other devices — which is a bit strange, given they were on the old network (but I thought, maybe the new network has propagated.) anyway, with no success configuring the new network SSID and being able to disconnect the Ethernet cable, I was forced to do a factory reset.Somewhere else, someone said I had to do an IP Reservation for the Sonos Play:1 device (and all other devices) and that didn’t solve the issu

My Sonos beam is connected to the tv. When trying to adjust the volume with the tv remote I have to get very close to the beam/tv before it will work. If I am 15 feet away it will not work /

I trying to set up a stereo pair of Era 300s using a line-in connection from my TV. I have tried multiple paths including using an HDMI extractor and more recently using an A/V receiver to do the same. Both setups have the same issue. The speakers turn off at repeatable locations in movies, generally when things get quiet. Are there any settings that can be used to stop the speakers from turning themselves off? 

This is a feature request, I would love DTS-HD / DTS:X on my Sonos sound system. I have a lot of 4k Blu-ray’s that are mastered in DTS. As a premium sound system, it feels weird to not have this feature. I love my system, this is pretty much the only negative!

My TruePlay tuning just stops at this screen and does not play test tones since I updated the speakers to V17.1 

SONOS IS THE WORST F****** SOUND SYSTEM EVER, it never works, connectivity is awful, ALL THE TIME. Thank god I purchased from Costco because ai am heading over and returning all my speakers , over $2k , bytes be ware , SONOS DOES NOT WORK, but they still charge you a f*** lot of money for their Minimum Viable Product Speakers. F*** you SONOS.  Moderator Note: Modified in accordance with the Community Code of Conduct

Hej alle, måske der er nogen der kan hjælpe😊jeg har investeret i en Sonos amp, da jeg ville prøve nogle højttaler som ikke er Sonos.det virker fint når jeg streamer fra Spotify og andre tjenester. mit problem er lyden fra min Sonos port som jeg vil have connected til Sonos amp. Sonos port bliver brugt til at sende lyd fra min pladespiller, da der er ret langt fra port til amp. jeg kunne godt få det til at virke da jeg sendte lyden fra port til Sonos era?jeg håber det kan lade sig gøre🙏 

I have done EVERYTHING Suggested to get Soundcloud to re-activate and play! Yesterday, it said there was a Soundcloud Outage. Today, I looked to see if there was still an outage & didn’t see one. Funny it plays fine on my phone. Today, Sonos still couldn’t play Soundcloud, so I even took the service off Sonos to reactivate it. Several times, it said something went wrong. Finally, got to the active page & it said it was activated, but when I went to look for the service, nothing was there!!!!!!!!! I went thru this process SEVERAL TIMES!!!! I did Everything! I Literally, a few weeks ago had to do a FACTORY RESET!!! SONOS is really making me Angry at this point, with the app issues the WORST APP IN HISTORY! Please can I just listen to my music, without the app saying “products are missing” or not being able to play the Suggested Services? How do I get this to work?

I have a turntable connected via rca cables to Sonos Connect. (With a pre-amp in between. )I am unable to choose the line in as a music source using the app. 

Every time I start the App I have to reauthenticate Deezer by adding it as a service. For me this started yesterday and is still an issue. Is anyone else having an issue?Once I reauthenticate everything works and I can select and play music.Any speaker actively using Deezer functions as expected i.e. I can restart paused playlists or flows. I think this means the speakers are retaining the authorisation but the app is not.

Hi, I have my music collection saved on a Micro Sd card which I use with my Hi Res Walkman. What's the best way to play my collection via Sonos? Can I play via a Tablet? If so whats the best App or program to use?

HiCurrently have a Beam Gen 2 and Sub Mini connected to a Sony OLED tv, both via WiFI and they are controlled for the volume by the Sky Q remote control. Can also control via the Sonos app.When watch the tv at night the volume might typically be set at No 4.When the tv is turned on the following day it always come back on at volume level 10 and above which is actually quite loud.Would be grateful off any advice or help on how to prevent this if possible. ThanksEddie  

I am listening music with Sonos all day without any problems. Each day around 5 pm to 6 pm (South African Time), I do experience issues, described as follows: Spotify Connection Lost Can’t load content even my NAS does not load the library everything slows down finally I must switch off SonosThe next morning, all issues gone.My network:Deco Mesh Network XE75 Router ER605 TP-Link 19 Speaker, 1 Boost connected via Ethernet Internet Speed during issues experienced > 50 MB

My Sonos arc s19 is not turning on after an electrical discharge 

I just hooked up my new arc ultra to my equally new lg b4 83 inch tv. Although my new lg is described as having an e-arc hdmi connection, it only says ARC on one of the HDMI’s I plugged into. I haven’t been able to verify in my app or on the tv or my Sonos app on my phone that I’m receiving Dolby atmos signal when I play an atmos  source such as the movie A Star is Born(Lady Gaga). ‘The sound is good but the spatial separation is weak  I did set it up through true Play 

My Sonos app seems to be glitching out and no longer shows my Arc system, but only if I add another one of my speakers. The app will even briefly show the Arc (I've set it under living room 1) when I switch into the app but after a split second it will dissappear, just leaving my 2 One SLs showing (currently as 2 seperate rooms)  By doing a factory reset on all 3 and making sure I did the Arc first, it at least allowed me to set up the Arc and connect it to my TV, but as above once any other speaker is added, the option to do anything with the Arc disappears, which crucially for me means I cannot add my One SLs as surround speakers to it. The Arc is continuing to be connected to the TV, and if I go into my Spotify App it does show and recognise the missing 'living room 1' in the Sonos app and will allow to play music via the Arc.  What's most frustrating is that I have the app on both my android phone and my Ipad - and the issue is happening with both!  I've done a factory reset on all

Hi all,New to Sonos, looking to buy currently but had a question on compatibility.i am wanting to following:Sub Mini 2 x Era 300 Beam Gen 2i feel this is the best setup for me. Does anyone see any compatibility issues with this setup? How easy will it be to link up with a Samsung OLED TV? Any comments etc much appreciated. Thanks. 

Hey all im trying a fix my SONOS gen 1 which is powering up but consistently getting a white/orange led.  I went thru the whole network, register stuff nothing which then led me to do check on the actual board.  Looking at others issue with i saw common one for PSU was changing a blown R37 chip i then noticed on the videos beside R37 there is a R76 chip.  Nothing seems to be fried on my board but i do see mine is missing a R76 chip.Trying to find out what type of chip is this is it the same as a R37 - resistance smd 1206 1 ohm 1R00 (R77) 

Hi, just bought the Sonos Ace today.when i wear them, even when shutdown or started, the left ear is doing like a crack noise everytime I move my head. This is very disturbing, is there something wrong I’m doing ? thanks

I want add and install my new Five speakers to my existing system. All works ok in the installation process but speakers gets added to a new system, which did not exist before. I have reset and reinstalled but same problem every time. I have tried to reset my other speakers and added them to my existing system and that works just fine. The problem is only for my new Fives. I had Sonos for many years and never had such issue before. Any ideas? 

Hi,I have gradually been building my sonos system through the house, and have now got the following setup in the lounge, which I had hoped / planned would mean Dolby Atmos / 7.1 sound - if the content allows. Beam 2, Sub Mini, 2 x Ones at the back of the room. Will this indeed achieve the atmos / 7.1 experience I had hoped for films / TV? Thanks in advance

I have a room set up in the Sonos app The sub 4 is physically in this roomThere are 3rd party wall speakers also in this room connected back to a sonos amp.However the sonos amp is physically in a different room and hard wired to the network (comms room). Open the Sonos app - tap into the room - under products I see both-Amp-Sub 4but I can only tap into Amp under products and from there I can turn wifi on/off under the connection settings (usually have wifi off on all products they are hard wired in but this amp I am using wifi only).However, I can’t tap into sub 4m only Amp.So I go back and tap into Amp and enable wifi.  Then I try play music in the room - sub 4 is silent. If I physically move the sub 4 to the comms room it works. So I have a sinking feeling that the sub 4 needs line of sight to the amp? Please tell me I’m wrong…. Is there no way to put the sub 4 on the wifi and let it link up with the Amp for the room over the network?  

Hi all,I really like the look of the EverSolo Play Cd system preferred to the BrennanHow is the best way to connect this to my Sonos or are Bookshelf speakers a better option Thanks 

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