Fix & Optimize

I can’t use my preferred streaming service as my alarm. I used to be able to wake up to albums or playlists I have in Idagio but now there is only one radio station that works in the alarm. It used to work fine for years until the big staff up last year.

I have no alarms currently set. In the past I had a 7am alarm to play a radio station but I removed it ( or so I thought). Now the current settings definitely show no alarms set,but the alarm is actually operating and the station plays for 1 hour every morning. how do I cancel the alarm?

I was interested in having an additional speaker to pair with my Arc / Sub3 for TV listening. I don’t want the additional speaker to be a surround, but a full-range extension speaker. My TV  and Arc are across the great room from my kitchen and sometimes difficult to hear when eating breakfast. I note the combination of the Arc and Move2 mentions, “Breeze through setup with the Sonos app, and enjoy easy control with your TV remote”. Sounds to me like the Move2 would play tv audio. Is this true? I already purchased and returned a pair of Era100s because I was told they could only be used as surrounds for TV audio.

Beam Generation 1I have a Beam Gen i 4 years or so old, about a couple of years ago it powered down while in use and would not restart after numerous attempts. I put it in storage and a few months ago dug it out, plugged it in and it ran as it should for about 10 minutes then once again it stopped working.My first question is. can what appears to be a simple fault be repaired in NZ  and if so where would I find  a repairer?If it cannot be repaired in  NZ should I dump it, regard it as a lesson and never buy another Sonos if that is the lifespan I can expect from Sonos a product.

Being new on Sonos, I’d like to know if it’s possible to share my IPhone 12 music library with my Sonos Era100 so that I could use voice control to play my own playlist. If so, how do I proceed, step by step, I barely know how those things work. Bit old! 🙏

After doing the sound pincode for pairing the Era 100 and my iPhone it starts connecting to my 2.4 GHz WIFI (While blinking green. After a while it stops showing any light and I get the message “Your Era has been added, but may not appear in your System. If so, unplug cord  etc” But even after doing that nothing happens. The Era just stops showing any colour at all. I have tried the following: Factory Reset.Reset Router + Sonos Era 100.Set my router to only run 2.4GHz (AI suggested it was easier to set up than via 5GHz) After the setup is done my Era 100 just stops showing any form of light. During the setup it alternates between White and Green but after a few cycles it just stops showing any light.  

Is the Roam speaker a manufacturer defect?I have 2 and have given up trying to reboot them. And all the other trouble shooting advice. I have serious thoughts of not buying a Sonos again. 

Hi I have questions about the Sonos app as the Arc has stopped working completely after the upgrade within about 3 days. My partner has failed to get it working at all.I am also a little concerned about the quality of the HDMI connector on the Sonos, seems not to have brilliant cable to socket interference (yes, it is a technical term for engineers). However this has been eliminated from the investigation, it’s just not a high quality detail. Any experiences welcome of cable manufacturers recommended?The app, what is happening with this?

I have an Apple TV 4k and Beam Gen 2 and recently it has been dropping volume when I turn it on or switch apps. How can I fix this this issue?

Has anything changed with regards to Sonos and Tical Connect support?It would need support for the specific Tidal Connect protocol, which Sonos would need to license/implement and certify. Qobuz is also about to deliver a similar offering.Hi-Res Flac streaming is a second priority for me. If Sonos has no plans to support it, then I would not be buying the Sonos Arc Ultra, which would really be a shame.Cheers - Gé 

I am being presented with this lovely problem...“The sonos controller is currently running from another user on your computer. Please quit the Sonos controller from the other account before installing”.Problem is that there is no other user accounts on this device, no separate Sonos application running in the background, device has been rebooted and I’m still being presented with the error.I’ve even reset the controller which made no difference.To make matters worse, if I try to do the update on my mobile device, it says there was a problem checking for updates and to try again.It would be very helpful if the error messages were more meaningful and accurate.

Hi,  I have an Arc Ultra connected via HDMI Earc.  Whenever I am watching Saturday Night Live, when the live act plays their two songs during the show, the vocals come through much louder than the musical sections of the song.  It’s like the Vocals are turned up and the Musical Instruments (especially the bass) are turned more than halfway down.  I also noticed this issue during the Live Halftime musical performance of the Super Bowl.  Any ideas? Also, I noticed that Sonos much have fixed the problem where some of the ads volumes were much higher than the volume of the show.  This was super annoying. 

Maybe I’m imagining this but fairly recently, possibly since the new app, the fade in on the alarm doesn’t always work.  Some (most) days the music fades up and isn’t too much of a shock in the mornings, but on other days it comes straight on at full volume.  I wondered if this could be something to do with the fade in starting at the point of the alarm triggering, rather than when the music starts - so if the music takes a while to cache the fade has finished by the time it starts playing?   Just wondered if this is a new bug or just me!

I am struggling to set up an older S1 system. I have a 1x Beam (Gen1) and 4x Sonos Play - and am using the Sonos S1 app.When I open the Sonos S1 app on my phone I can add the Beam (and it is all working). However, if I then go to Add Product - I am getting a message on ‘Sonos app needs updating’, which then takes me to the app store and forces me to download the most recent Sonos app. However, when I go into the most recent Sonos app - it tells me it can find the Sonos systems on the network, but when I hit join it then tells me it is only compatable with the S1 controller (which I already knew) and takes me back to the start screen again. And so I appear in a loop? I also don’t appear to be able to update any of the products. Again - they tell me the app needs updating. The same happens when I run a system compatibility check. It tries to force me onto the latest app which it doesn’t appear to likeEverything is wired directly to the router, so that can’t be the issue… Any thoughts?

I have the sonos outdoor speakers but it’s not being detected by the Sonos Amp. Any suggestions on what to do? I purposely bought these speakers because of that feature.  

Hi - I have my pro ject 1 turntable connected via Port and see line in as an option, but can't get audio output to Arc/sub 

I have a Sony AF8 (ARC not eARC) OLED TV, Sky Q and a Sonos Arc Ultra. The setup works flawlessly and plays Dolby 5.1 and Atmos from all TV apps and streaming apps on the Sky Q box. However, when playing Sky channels either live or recorded, the sound frequently does not play when switching to a new channel when the Sky box is set to either DD or DD+. If I quickly flick to the next channel and back again a couple of times it might start working, or if I go into the Sky settings and flick back to Normal (PCM) and then back to DD or DD+ it sometimes works. i have been onto each of Sonos, Sky and Sonos and each one claims it is not their problem and to check with the others! I am beginning to think that I have spent £900 on a white elephant that only works when it feels like it. I am beyond frustrated with this. The retailer (John Lewis) is not interested and Sonos support have been of no use either, so hoping someone on the community can restore my faith in Sonos equipment   i also have

I use my Sonos speakers in the main floor of my house almost all day every day.  The speakers are ungrouped and I have one in my kitchen, one in the living room (doubles as the TV soundbar), and one in my office.  I am constantly moving the volume of each room up and down based on the current activities in the house.  I would like to be able to set and save volume profiles across all speakers.Example: During the day while I am working from home, the music is louder in the kitchen and living room and quieter in the office while I’m on calls.Feature Ask:While speaker volumes are set at Kitchen = 10 Living Room = 15 Office = 6, I want to save this as “Work day” so the next time I want this configuration I can immediately recreate it. Use cases for this are plentiful, but by way of example I would create volume profiles for other things like “Cooking” or “Party Time” or “Game on TV” where I would want different volume levels in each room.For additional consideration: This would also be a g

Sonos is playing tracks not in my queue. I’ll select one track and select repeat, but a completely different track will play when that track ends, one that I did not add to the queue. 

Can a Sonos Connect Amp Gen 2 be used as desktop PC speakers anmd works well? I can easily buy a sound card with RCA line out for the Connect Amp’s RCA line in. I have a ageing Logitech 2.1 Z2300 speakers and certainly a Sonos should sound way better.

Hi there I have a Sonos beam and I would like to buy a projector. I will use it to watch movie. Could you confirm that I will be able to plug my hdmi cable between my projector and my laptop and at the same time cast the sound from my laptop to my beam through Bluetooth?I am asking because last time I tried I had a few seconds lag. But it was a very old projector. thank you in advance for your answers. martin 

Cum pot da subscribe pt voice control?

I have a pair of Play:1 speakers I bought several years ago but never connected. Now, in a new house, I want to use them.  However, I cannot get them to connect. I have tried “everything:” wirelessly, wired, after resets, the whole thing.  Why? Who have I pissed off in the “-verse” so much that they’re messing with me? (obvious sarcasm here)Anybody with a suggestion, please and thanks?   

Saavn Pro not working with Sonos service on PC app or iPhone apps.

CiaoPlease can you share with me the procedure to connect my victrola hi res turntable by bluetooth connection to my new speaker era 300?Thanks for your collaboration Marco