Fix & Optimize

Sonos Playlists have dissappeared. Does anyone know if they will be restored, or are they lost forever?

Will you be restoring the old UI for switching between rooms? This new app is very cumbersome for this feature. 

I'm trying to prevent the Sonos app from taking over control of my Android volume buttons, since this prevents me from controlling media volume on my phone when my Beam/TV are on, and instead unmutes the Beam volume.It appears this brilliant company has eliminated the ability to sever this control. I can't find any settings controls, and this Sonos community forum page is inaccurate:Does anyone know another way? Or do we just have to wait for Sonos to fix this (at the same time they undoubtedly break five other things)? 

            I have four Sonos speakers at my vacation home:  a Sonos playbar, a Sonos One, and two Sonos Moves.  The Sonos playbar and the Sonos One were installed on my home network (LAN) before I added a new mesh wifi system--an Eero 6+.  I have been attempting to install the Sonos Moves on my LAN after I added the Eero 6+, but without success.  My ISP is Xfinity.  My combination modem/router is the Xfinity Gateway.  My PC running Windows 11 is hardwired directly to the Gateway.  I have an 8-port Gigabit switch that is also hardwired to the Gateway.  Finally, I have an Eero 6+ mesh wifi system.  The main device is hardwired directly to the Gateway; three other eero devices are hardwired from Gigabit switch. The Sonos Moves worked well before I added the Eero mesh system.  Now the Sonos app on my iphone will not recognize the Moves, and frequently will not recognize the Sonos One. According to Eero support, the reason I am unable to install the So

I just got the Era 100 and i’ve connected it to my spotify. I’ve been playing around with the EQ but there is no audible difference at all even at extreme settings e.g. minimum treble, maximum bass and vice versa.  Am i doing something wrong? I usually prefer to lower the bass a little. 

I’ve had an Arc w/ 2 speakers + sub, plus 6 Amps (all S2) for years has been working fine, the bugs started recently about when the new app problems started.  I just tried the new Aug 28 app release - and yes rebooted all the devices/iphone/router and problems still occuring to the point the Arc is mostly unusable (usable but requires constant fiddling with the app to reconnect the Arc while either playing music through Spotify or watching anything on the connected Xbox).Problem #1 - Arc constantly drops out when grouped with other amps (not using the Sonos App Groups, but checking them off in the app as added together and the grouping showing up in Spotify)I have 6 Sonos Amps (S2) and an Arc (with L/R speakers and a Sub).  Each amp drives speakers in different rooms.  The Arc doesn’t run off an amp and is in the living room and is also connected to the Xbox.I always play music through the house using Spotify and I connect all the Amps together with the Arc so in Spotify it shows as a

Diagnostics submitted

I am totally frustrated and infruiated with the total failure of the new app. that was installed in May.         In my case the main problem is that I have lost all my play lists which disappeared with the new app, and it says no music available when I try to update. These Play List have been compiled over many years,  In addition to this I cannot install any new music from I tunes on to the sonos system any longer -it’s an absolute disgrace. In simple terms my sonos system is now useless!Following Mr. Spences  [sonos CEO] communication a number of weeks ago I would have expected some progress but in my experience nothing has changed . It is now 5 months since that failed  app was installed  & still no solution ,  how much longer are we expected to wait -6 months a year 2 years before all the issues are resolved , if ever!!  As one other contributor stated why don’t they re install the original app which worked well until they sort out the problems with the new app-is this not poss

I am unable to browse my Spotify Albums using the latest app (build 80.04.04-release+20240627.fa7966dd1) on both my iPhone11 and my iPad Air. It appears to time out then I get the response “Something went wrong. Try Again”. This message is not helpful. Playlists and song lists come up with no problems. This was functionality which worked on the previous S2 app and it works fine on the Windows desktop. Occasionally, just occasionally, it will show my album list but then it will stop working again.I am not happy as this is basic functionality which I rely on.David (UK)

I have spent A LOT of money on this system and for some reason after adding the Sonos Five to my system I have constant drops. Before I am accused of using a weak WiFi system or having interference issues I should point out I have a 1GB/S WiFi system that consistently logs in at 250MBS on a speed test for WiFi and when I get my drops there is literally nothing else in the house that is on the system accept my Nest cameras.  My problem is that I am always getting knocked off the WiFi system even thougn there are some speakers (my oldest) that stay connected. I have rebooted my VERY expensive router a dozen times, turned off all my speakers then reconnected. I can be listening to music on Spotify and simply skip a song on a playlist and when I do that all the speakers drop except my playbar in the back room, furthest from the router! I am hoping someone has a solution for this or I am going to scrap the entire system and move to some other solution, this system is way to glitchy and inco

I have a Samsung TV with a Sonos sound system. I want to have the sound played thru both the Sonos system speakers and the headset. The TV will not allow both the headset and Sonos system. Its multi output sound is greyed out and it automatically selects sonos. Is there a way to connect the headset to the Sonos system so that both play at different volumes?

Bonjour, Contrairement à la release note de Sonos v13.4.1 qui indique la prise en charge des protocoles SMB2/3, mes Sonos S2 en v14.9 n’arrivent pas à se connecter au NAS de ma Freebox Revolution si je la configure pour utiliser SMB2/3. Est-ce que quelqu’un a rencontré également ce problème et a trouvé une solution ? Merci pour votre support.

Last update you can’t choose songs or use shuffle. … this new app suck

My Sonos system has lost all (four) speakers. The speakers are three Play:1 and one Play:3. I have not done a system upgrade. I did an app upgrade, currently running Android Sonos 80.06.04. However, I also had to change the settings on my router to deal with other network issues that were not affecting Sonos. I suspect that might be why the devices were lost from the system. The Sonos app tells me that these devices cannot be added using the app, and I have to do a factory reset on all four speakers. In preparing to do this and looking online for guidance, I stumbled into the current firestorm of criticism that Sonos is facing regarding the May 2024 app update, with many people saying it made their systems unusable. I also found out that Sonos faced a class action lawsuit a while ago for deliberately bricking older devices. Most concerning was complaints that the new update requires a network connection to play a *local* music library, as I play a lot of my music from a shared network

I have factory reset, started over from scratch, attached ethernet cable...ALL the things.  I’m at hours working on connecting all things.I have two SL...no problem.  I then try connecting the ONE and the whole network disappears from the app.  Says Not Connected.  For awhile it would do this and I could disconnect my wifi on my phone then reconnect and it would randomly decide to work.  Now it is just not working.  My SL will play from spotify so I don’t think it is a wifi issue.  And the ONE was working when connected with ethernet but I had to unplug and move.  When I did this the app just said Not Connected.  Unsure if that has anything to do with moving the speaker.  The SLs still work but wont show up in app.  Seems like an app thing?  I have an android Galaxy note S22.  At the brink of throwing these in the trash.  They sound great when they work but they just wont stay connected.  I should say the app does not appear to be staying connected.  I feel like I must be missing somet

Testing out the Noise Control settings on Sonos Ace on Android/Pixel 7 and noticed with Noise Cancelling or Aware Mode the audio is high quality and full as expected, but switching Noise Control to Off drops the audio quality. It sounds like it changes to mono or at least the treble and bass drop out and soundstage is narrowed. Is this a known issue? Cannot find any other threads about it. Both the Ace headset and app are updated to latest version today.

Hi All, whenever I had both of my Sonos speakers active (Play: 1 & Play3) and I selected one in the app to adjust the volume, both units used to come up and you could adjust them separately. Now only one appears, I wonder if anyone else has had this issue?  I'm using the original Sonos app, the new one is just a whole different nightmare. It says my products need an upgrade, but when I go to the old app, it says no upgrades are available. I don't care about the new app, it looks crap anyway, but I would like this volume issue sorted! 

The new app has essentially rendered my sonos speakers Useless!When will you allow the use of the old S2 app?When will the ceo be replaced with a competent customer focused ceo? 

Long time Sonos user here, have purchased 15+ devices over the years for myself and as gifts. I’m absolutely shocked at the new app and subsequent updates. As I look in this forum, all I see are posts about features that have been removed or no longer work: alarms, TuneIn Library for custom URLs, queue issues, etc.  What I don’t see in any of the replies are devs discussing fixing ANY of these issues. I see updates still being pushed, with the same broken/discontinued functionality. From an investor standpoint this is deeply concerning. I get Sonos (ticker SONO) is trying to monetize and force subscriptions to various music streaming services, but when they’re losing this much money, that should be a wake up call. My brother shorted Sonos when it was nearing a high of $19. It’s now around $12. No one likes the direction the company is headed. People first purchased the product because of the ease of use, versatility, support for nearly any streaming audio service, and audio quality for

Hi all,i have a beam gen2, sub mini and era 100s as surround. Overall i enjoy my investment and i was one of the few lucky one didnt get effected from app debacle. My living room for this setup isnt big. 4.5x3.8m. inread a lot about if it’s a smaller living room sub gen3 is overkill but i wondered iff there is anyone out there tried both? Or there is a certain “feel” of difference between the both ? best

This is a feature request for the new app. I want to be able to go into edit mode when looking at my services or Sonos favorites or anything on the front page for that matter, and drag those things around to arrange them. Currently, services is alphabetic, but to get to the services I use most, I have to scroll to get to them. I just want the move the three or four I use most to the front so I don’t have to scroll every time.I’d like the same option for all the categories in Sonos Favorites as well.im on iOS.

The sound quality on my Stereo Sonos Play 5 and Sub is frustrating me after the app upgrade. Sometimes the music plays like a cheap car radio. Sometimes it plays like the Sonos, the app does not detect the Trueplay settings or any settings I saved. They appear randomly. The $1500 system sounds like a junk boombox. Highly unstable. Volume controls work on and off , delays in skipping songs…when will Sonox fix these issues ??? I have half a dozen products including Boost and I am left with a crappy experience. Sonos , get your act together.  And one more annoyance , if I open any app with sound output eg Ring camera, YouTube etc ,it  increases the volume for my current song playing on the Sonos to the extent it can make one deaf. I have to decrease the volume immediately and close all offending apps. This is crazy. Moderator edit: combined posts

I thought we finally put the Sonos problems behind, but after last update of apple update ios.17.6.1 the Sonos app is lifeless. It doesn’t even open. Thankfully SonoPhone always works. Handy as a back-up just incase.  I’m not even going to and try and fix this, just make sure that I won’t buy extra speakers etc for a while

Setup: Arc, Sub Gen 3, 2x One SL surrounds. All on wifi. Router about 25’ away from Arc. Sub about 2’ away from Arc. Surrounds about 12’ away from Arc. Router is configured with one SSID available in 2.4 or 5 ghz. Router system is Asus: one primary and two wifi-mesh nodes. Throughout my house, about 8 other Sonos speakers (mostly era 100).Issue: Configuration was working fine until the new app release in May or so (don’t remember exactly when I updated). After that, the sub kept disappearing from the app and network and the surrounds would show up as connected, but then not operate (i.e., no sound comes through them). Solution: Ran ethernet wire from router to Arc. Everything’s been working perfectly since.Although I don’t believe this is a “good” solution, it certainly seems to have fixed the problem.I believe Sonos needs to fix this more broadly though - part of the value proposition of Sonos (for me) is how well they work over wireless connections. I’m obviously not the only person

 How long before Sonos just renames their apps to "Something went wrong"? Every time I try to play music it involves 10 minutes of troubleshooting.