Fix & Optimize

My Sub 4 suddenly went offline. There is no status light. I unplugged it for a minute, reseated the original power cable, and tested it in two known-working wall outlets. It still shows no signs of power. All my other Sonos products are online and working. I also tried the power cord from my Sonos arc ultra thinking maybe it’s a cable issue and still my sub has no power.   Has this happened to anyone?  I purchased my sub january 2026.     

Hi,I have 5 older Sonos speakers (Play:1 and Play:5 models) that still sound great, and I'm hoping to add Bluetooth/airplay playback capability to my setup.My understanding from research so far is that purchasing a single Bluetooth-enabled Sonos device (Roam or Era) would let me stream via Bluetooth to that device, which would then relay audio to all 5 of my existing speakers through the Sonos app/system.A few questions:Is this correct, will one Roam or Era let me Bluetooth-stream to all 5 of my existing speakers, or would I need more than one Bluetooth-enabled unit? Once set up, is grouping the rooms a one-time setup, or do I need to re-group them every time I turn the system on? If I'm hosting people and want guests to play music through the system, what's the process… do they need to group the rooms themselves, and would they need to download the Sonos app to do this? Or can they just stream from SoundCloud or Spotify direct into the system? Anything else I should know or watch out

Can you connect to a Sonos amp headphones from another brand?

I’m having an issue with a Roam 2 I bought a few weeks ago. I bought it to use through Airplay and I have an iOS automation set in the mornings to play the radio through all of my Airplay speakers. The Roam’s living in a bathroom meaning I can’t keep it on a dock or plugged in so I’ve set a daily alarm on the Sonos app at 0% volume just before the automation runs just to wake the speaker up. This worked great the first time I tested it but every time since then the alarm’s chimed at pretty much full volume instead of playing silently as I've got set on the app. Does anyone know how I can fix that or another workaround I can use to get the Roam out of sleep mode so it’s reconnected to airplay by the time my automation runs? Thanks

Are you experiencing S2 app problems with some speakers dropping out of view or not seeing volume controls and being able to control / play to speakers or failed firmware updates with messages such as connection timeout or can’t connect to server - all while using Netgear Nighthawk MR60 mesh system?  Let me save you hours of troubleshooting and phone calls.  Log into router web client (not the Nighthawk app) and go into the advanced tab under advanced set.  Go to wireless settings and at bottom of page, enable “MU-MIMO.”Problem resolved!!!  Enjoy!!

Hi everyone,I’ve been experiencing a frustrating issue since updating my Sonos app. My speakers appear in the app initially, but after a few minutes they randomly disappear or show as disconnected even though they’re still connected to my Wi-Fi network.I’ve already tried:Restarting the router and all Sonos devices Reinstalling the app Resetting the speakers and setting them up again Ensuring all devices are on the same networkThe problem keeps coming back, especially when trying to group rooms or switch between music services.Has anyone else encountered this issue recently? If so, did you find a reliable fix, or is there a specific setting I should check? Any troubleshooting tips would be greatly appreciated.Thanks in advance for your help!

We have a couple of Sonos speakers set up in our workspace which is inside an older stone-walled building. The environment gets quite humid, particularly during autumn and winter when the temperature drops and moisture levels in the walls increase. There is no active damp but the general humidity sits noticeably higher than a modern insulated building.So far the speakers have been performing fine, but we are slightly concerned about the long-term effects of sustained humidity on the electronics and drivers. We listen to music and podcasts throughout the working day so the speakers are running for eight or nine hours at a stretch in these conditions.A couple of things we would like to know from the community:Has anyone used Sonos products long term in a humid or poorly ventilated space, and did you notice any degradation in sound quality or reliability over time?Is there any guidance from Sonos on acceptable humidity ranges for their indoor speakers?We are considering adding a Move 2 or

Привет. У меня есть проектор, с которого мне нужно передать звук (с hdmi arc) на саундбар, который висит на против под экраном. Как мне передать звук по беспроводу? Почему вы не можете разработать какую нибудь приставку для этих целей? На рынке нет ничего (apple tv не рассматриваю) и для вас это шанс заработать. Какое решение? Купить ради этого ещё один beam gen2 и использовать его как приставку, чтобы передать звук на второй beam gen2? Moderator Edit:Google Translate-Hi. I have a projector and need to transmit audio (via HDMI ARC) to a soundbar mounted on the wall opposite it, right below the screen. How can I transmit the audio wirelessly? Why don't you develop a dedicated device for this purpose? There is nothing on the market (I’m not considering Apple TV), so this is a chance for you to make a profit. What is the solution? Should I buy another Beam Gen 2 just for this and use it as a transmitter to send audio to the second Beam Gen 2?

I have a Xgimi Horizon 20pro projector, Sonos playbar, Ugreen wireless extender transmitter & receiver (CM506), Ugreen audio splitter HDMI to optical spdif convertor (CM677). As I don't want to run a long optical cable across the 5 meter floor, how do I set this up to wirelessly connect horizon 20pro to Sonos playbar? My projector doesn't seems to detect any device from HDMI ARC. Able to advise?

how to set up a used Sonos

Hi. Never had issues with connectivity. Didn’t change / replace / reconnected router or iPhone, but after newest firmware update, sonos app shows “not connected”. I can easily update network and add system to my WiFi, but then after couple minutes it shows again. Anyone experiencing this issue after update?

I can hardly believe I'm writing this, but the most recent app update has reintroduced a bug I complained about on here a year ago, and which was subsequently fixed.https://en.community.sonos.com/controllers-and-music-services-229131/mute-individual-products-6902079I have all my speakers grouped together and mute/unmute them as I move around the house, because it's easier than grouping/ungrouping them.  I don't want them all on all the time, as it disturbs my neighbours.Following the most recent app update, my speakers now all unmute themselves every time I change the group volume (even if I'm turning it down!)Why? How could anybody think this is a good idea? When will this unwanted functionality be removed (again)? More generally I am so sick of Sonos needlessly dicking about with things which work fine as they are. God knows if they want to change the app there is a long list of things which don't work properly - it's a dog's dinner. It's clear to me that Sonos have learned nothing f

I play Apple Music from Sonos but now I find I can’t LIKE songs from Sonos , any help? Thanks~

This seems super disappointing – I have Claude set up to control my Sonos, but there's no way for it to actually build and play songs on its own. I either have to prompt it each time to play the next song, or I have to create a static playlist that gets pushed over. I really want something that’s more hands off and keeps selecting new songs as the evening goes by. Am I missing something, or is this just a consequence of hype not living up to reality?

The sound on my Arc Ultra persistently drops out when I change channel (eg from Apple TV back to a TV channel. Also changing between something playing in Dolby Digital Plus back to non-DDP).I've tried all the suggested fixes that I can find both here and YouTube but it's still doing it. Does anybody have the magic fix? Arc Ultra/Sony 65xf8505 (ARC connection)/Virgin Media 360

IT performance is severely lacking for such a premium brand. Why is there no integration of computers through the desktop app? Surely it's connected through the WIFI mesh system exactly the same as the TV? This seems like a basic oversight for the gaming community. Why should I need workarounds?  

  Hi everyone,  I built an open-source Windows app called RoomRelay for a use case I kept running into: streaming live Windows audio to Sonos speakers without needing AirPlay, Bluetooth, line-in hardware, or older tools.  It can stream:  - whole-system Windows audio  - audio from a selected application, on supported Windows versions  It discovers Sonos speakers on the local network and sends the stream directly over LAN.  GitHub:  https://github.com/guicn555/RoomRelay  Release downloads:  https://github.com/guicn555/RoomRelay/releases/latest  A few honest limitations:  - This is best for music, podcasts, radio, and background audio.  - It is not meant for low-latency gaming or perfect video lip-sync.  - The stream is local-network only.  - Per-app capture works best on current Windows 11 builds.  - You may need to allow the Windows Defender Firewall prompt on your private network.  I’m posting here because I’ve seen a lot of older threads where people ask how to use Sonos as PC speaker

Hi everyone,Hoping someone can help me figure this out, because I’m honestly running out of ideas.I’m writing from Austria, and have been a loyal Sonos customer for years without ever experiencing anything like this.Currently on my third Arc Ultra (Sonos replaced my original Arc Ultra, and then replaced the replacement unit 🙂) and all three have had the same type of distortion/crackling from one side on higher-pitched sounds, especially piano and certain voices. It is clearly audible from meters away, even at low volume. The strange part is that the affected side changed:Original: left side — serial starts with 2508LC Replacement #1: left side — serial starts with 2508LC Replacement #2: right side — serial starts with 2507LC I’ve tested different TVs, Apple TV, AirPlay, Sonos Radio, the Arc Ultra by itself,Trueplay off, and a complete factory reset/setup. The issue remained. To be fair, Sonos Support has been very kind and helpful and approved the replacements after seeing my videos.

Can I set it up so that a music request to Alexa on the 100 is played on the 100 and 100 SL simultaneously

I’m experiencing an intermittent problem with one of my Sonos speakers where it suddenly becomes unavailable in the Sonos app while I’m listening to music. The speaker still has power and appears to be running normally, but playback stops and the app either shows the speaker as unavailable or takes a long time to reconnect. The problem is inconsistent, which makes it difficult to determine what is triggering it.Some details I’ve noticed so far:The speaker can disconnect while audio is already playing. Other devices connected to the same Wi-Fi network continue working normally. The speaker sometimes reappears in the Sonos app after waiting for a few minutes. Restarting the speaker temporarily fixes the problem. The issue can return later without any obvious change to the network. The problem does not seem to happen at a specific time or with a particular music service. I have not noticed any obvious power-related problems with the speaker.I’m trying to figure out whether this is more li

Will the new Sonos Ace Ultra headphone be just another room in the S2 app? Or does it require one of the compatible Sonos products?

I am experiencing an audio routing issue with my Sonos surround setup that only started happening recently after a recent software update. Up until recently, this setup worked perfectly.My Setup:Soundbar: Sonos Beam (Gen 2) connected via HDMI eARC. Surrounds: Stereo pair of Sonos Era 100s. TV: Sony W800F. Source: Apple TV 4K connected to the Sony TV via HDMI.Whenever I switch on my TV, I need to manually go into the apple audio output option, select Sonos setup, and everything works great—audio plays perfectly through the Beam and both Era 100 surrounds.However, the moment I press any button with the Apple TV remote (changing apps, volume controls, or pausing a video), the audio output automatically changes away from the Sonos system back to "Native/TV Speakers". Because the TV assumes the Beam is the native speaker, I still get front audio, but the Era 100 surround channels completely cut out, and I completely lose the ability to control the volume using my Apple TV remote.To get surr

I mostly love my Sonos equipment, but what in the heck were they thinking hard wiring the USB-C cable into the Sonos Play dock? I strive for that clean look and I have 6 feet of wire to somehow hide on my countertop. If you simply allowed a USB-C to USB-C cable, I could use a much shorter cable and it would look much cleaner.  Also, slightly annoying for a premium product that it does not come with a charging block. I have a black Play and a white Play so I needed to find USB-C blocks for both of them.  But mostly, come on, give me a dock option with a removable wire! 

I am going in circles here, moving settings around on TV and Roku and still cannot get PCM off. I have a TCLQLED model number 55Q681G and I have the arch with the Sonos Beam 2 plug plugged into it and a Roku that I run on my video through plugged in the HDMI three I see all the settings that I read about, but I just can’t get Dolby to pipe through and show on my app. Any help would be much appreciated. Thank you in advance

What can be wrong with my speakers and pairing?  They will not pair with my TV. I’ve been able to pair with my phone but not my TV.  It was working fine then we had problems with the TV and Xfinity reset the TV.  I have gone through the process of re-pairing with the WiFi, turning off each speaker and resetting.  Nothing seems to be working.  What am I doing wrong?