Fix & Optimize

That’s it I give up. Never ever using the Sonos app again. It was never very good. Now it’s rubbish. Goodbye Sonos app.had to happen otherwise I would go completely mad. So I can’t stand its terrible frustrating lack of performance any more

Ive been comparing Apple Lossless via Apple TV and my Sonos s15 connect.  I’ve used hdmi and a hdmi splitter to my Apple TV and use the digital out of Sonos connect to my integrated amp.  Why does the Apple TV sound so much better if both capable of doing 24 bit 48khz?  Cymbals, drums , voices are so much better thru Apple TV.  Besides being a tad louder thru sonos connect, it clearly does not sound as good.  I’m getting lossless supposedly on both when on Apple TV and shows on phone when using Sonos app.  My unit was produced after 8/17 so can handle Apple Lossless confirmed by Sonos rep. 3 people listeners and picked Apple TV  over 90% of timeany advise??

Hi, I’ve updated to S2 controller on my iPhone and cant find my music? It won’t let me download S1 please help 

Stations like Classic FM - both their own service and TuneIn - and Absolute radio not working (again). There's no helpful error on in the app just silence. Others like BBC ok.

Missing TV Button under your sources in new app when switching between TV hdmi sound input and music? Have asked this before does nobody know, must be a software fault, this on new black amp and all latest updates on ios and android.

Anyone else having Alexa issues after the firmware update to 16.3.3 (build 80156190)? I can’t get Alexa to stream music from any of my voice controlled speakers. I am having to use the app to start the music.

I have 2 move speakers. I can get only one connected to wi-fi. I am able to get both connected with Bluetooth.  I would like to accomplish a stereo pair, but have limited skills when it comes to wi-fi.  

So when is Sonos going to scrap this awful new app, go back to the old one, and start over and trying to create a good app for once?

When I click on the Apple section of Sonos app, and select my profile, all I see are the trap and rap songs of my son Leo.    Regards     Tom

Please tell me when Sonos is going to fix all the issues we have with the new app. I am seriously thinking about changing the system…

No me deja configurar Alexa. El soporte técnico de Sonos no sabe derme una solución. Adjunto captura. 

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

I had a Creston and Sonos sound system  installed about 18 months ago. My system just stopped working My installer tells me my Port is bad. Surely they last longer than 18 months. Can I get a refund?

Has anyone found a work around on thr new app.The app keeps losing my equipment, so cannot use them.Had anyone been able to go back to the old version of the app ??

Music was playing during the day and stopped for no apparent reason. tried to reconnect without any success. reset systems , same thing. close power for 10 min, same thing. was showing “something went wrong” every time I tried to reconnect. any idea ??

Sonos ARC is not seen from macOS app (S2), I have got all the other speaker being seen except ARC. iOS app (S2) can see everything.  This happened less than 2 week, since before everything was working. Anyone else facing the same issue?

HI - we were trying to buy about 6 different models to set up our home on Sonos a few weeks ago.  I didn’t realize that they were really on-sale.  I thought it was just the usual “this is MSRP but your price is this” because Costco, Amazon, Sonos and Best Buy were all the same.  Does anyone know they are going back on sale?  Or did i miss the boat for a while?

Your latest update is not very good. By which I mean God awful. And I use that phrase because the phrases I want to use would almost certainly fall foul of a moderator, so I will use clues instead: 7 letters - excrement from man’s best friend (could be two separate words, three letters followed by four).  7 letters followed by 4 letters - first word rhymes with ducking, second word identical to one used in previous description.  Pony, which is Cockney rhyming slang - full version is “Pony and trap”I could go on. Please fix it so I can enjoy listening to music via my Sonos speakers - can you imagine that? I have distant recollections of so doing, they were good times.    

Als ik mijn tv samen met ziggo next in stand-by zet raakt hij verbinding kwijt met sonos. Stekker tv eruit en erna erin dan doet alles het weer. Hoe los ik dit op?  Moderator edit:Google Translate-When I put my TV in standby together with Ziggo Next it loses connection with Sonos. Plug TV out and then in and everything works again. How do I solve this?

Sub connecting to wifi, but not working

Has this messed everyone up?? I have 7 Sonos products and just lost more than half with the latest update: shambolic mess and all I did was allow an update.

After the new app update in May 2024, I can no longer play Apple Music on speakers.  I have reauthorized the service numerous times.  What happens is I can browse to a specific song, and when I hit play, it attempts to play for 5-10 seconds and then stops.  On a playlist after hitting play, it will try to play the first 4-5 songs for 5 seconds each, shipping then to the get one, and then finally cycling back to the first song in the play list and stopping.  No sound ever comes out in either case.  Sonos radio, Amazon music, TuneIn are all working just fine.  It’s specific only to Apple Music.    Any troubleshooting assistance would be greatly appreciated!

so my system is a sonos arc, a gen3 sub and 2 sonos one gen 2.I had it tuned and it has been running fine for years.Recently i noticed that the bass seemed to be missing so i played some music and sure enough the sub wasn’t playing anything.I rebooted everything, my phone, the internet and the system.Still no joy the app said the sub was connected.so i disconnected the sub from the system using the app and tried to add it back  but the system couldn’t find it so i reset the sub and added it as a new sub and that’s when i lost the existing trueplay tuning.When i run trueplay tuining  it gets to the part where it plays the tones and then says something went wrong. We were unable to custom tune etc.I have tried to run it on an iphone 14 pro and and iphone 12.I have also factory reset the entire system.deleted the app and redownloaded it And checked system update in the app. 

I have had Sonos speakers around my home for a while. I finally got around to Purchasing the Beam Gen 1 direct from Sonos on the 5th May 22. All of my other Sonos products work faultlessly. The remainder of my network is strong and works faultlessly.   The Sonos Beam however only connects for 20mins or so. Eventually it freezes completely and I have to factory reset in order to wake it up. The problem is exactly the same if you are using WIFI or a Cable connection.  After being told to buy a new Router, over 20 hours of fault finding and 7 hours on the phone to Sonos. The problem is exactly the same. Sonos still believed it was my network at fault.  After 2 weeks I was able to “escalate” my fault to a return. Great they will replace it.    Would you believe the link I was sent for the return doesn’t work.  I am now in week 3 after purchase of The Beam and I am still yet to experience it.  My question being does anyone have a Gen 1 Beam they are happy with? Should I push for a refund an

I’m having trouble finding a clear answer on this. I have a Sonos Arc, two Ones, and a Sub Mini configured together in a HT setup. My goal is to not use SonosNet and to have each device on wifi. To do this, I disconnected my Arc from being hardwired to ethernet. It is now on Wifi, on a 2.4GHz radio. The system seems to work fine, but oddly I dont see the Ones or the Sub Mini on my router’s client list.I also tried to keep the Arc connected hardwired to ethernet and “disable wifi” but I believe that killed the grouping. What’s the correct way to do this also the way to confirm it? Having the Arc stuck on 2.4ghz plus no other wifi clients makes me think its on SonosNet. I see the network type info is no longer in the app..Thanks!