Apple Music won’t play

I’m having this exact issue. It’s a bummer because I just bought an Era 100 and 300 today and neither will play using apple music. As @maccore2 says above, I can find the album or song I want to play, and when I hit play, it will try to play it for a couple seconds before moving to the next song, then the next, etc. No music plays, just keeps cycling titles for a bit. Am I really stuck listening to Sonos Radio?!

Nice to know I’m not alone @Kuobot!  Haven’t had any luck on resolving yet.  

having the same issue here. bumped on it by accident. Mainly use my setup to watch tv, so no issues detected. Today i wanted to playback a album from Apple Music.. and there i got stuck.. 

Sonos, please fix this. 

UPDATE: The issue resolved itself yesterday. The only difference was that there was an iphone update, but I’m now able to use apple music. Try doing the latest iphone update and see if that works. There is a reddit thread on this same exact issue and someone else posted that after a couple days, their issue resolved. Not sure why though.

I’m still stuck. I have the latest iOS on my phone and Sonos app but Apple Music freezes within three tracks. It takes a router hard reset to free it up. I can Bluetooth to a Move and stream AM but it won’t run through their interface. Anyone else experiencing this and what’s the fix (if any?)

Same problem where Apple Music will constantly skip through tracks and never play. Can play via Bluetooth and other services. It’s an Apple Music problem. Sonos and iOS are both current. Just bought Move2 and stuck listening to Sonos Radio or Amazon. Needs a fix!!

Hi, I managed to stream AM for about an hour today and then it froze again. The only way I can get out of the frozen state is to hard reset my router.

 I’m in U.K. and called the help line yet again and got a 55 minute wait time. Totally unacceptable.

 As a community I’m asking if we think this woeful scenario and broken product will ever be resolved?

Yesterday I could stream Apple Music stations but not any specific playlists, albums, artists. Obviously not ideal but guessing this is because you can’t skip songs on an Apple Music station. I hard reset my modem and router without success. Agree - I hope they can give a fix to the many Sonos users on Apple Music. 🥲

So I had exactly same issue when adding a new Era 300 into my setup. All other music services played on the speaker and. Apple Music worked fine in all other rooms on different speakers. Interestingly if I grouped the speaker with another room Apple Music played until you ungrouped it then it stopped.

Tried like the others in this thread to re-authorise, removed Apple Music completely and re added still no joy. 

I have managed to resolve the issue.

So I simply factory reset the speaker to drop it out of the system then re added it back into the system and it worked straight away.

Hope this works for others too.

Just tried the factory re-set and didn’t work.  Having the exact same issue that you have.  I can play from the Sonos App Apple Music on the other Play 1 speakers I have and if I add the ERA 100 to any of the other speakers it works… but the moment you disconnect the Play 1 the Era plays for 3 seconds and then stops.  Any one else had any luck in just doing the factory re-set or anything else….