Apple Music won’t play

Same issue with an Era 100. I’ve reinstalled Sonos, updated iOS, and factory reset the speaker multiple times. The issue coincided with the recent Sonos app upgrade.

Interestingly, I can (very temporarily) fix the problem by playing any music from Sonos Radio, and then switching back to Apple Music. I’ll then typically get one or two songs because the music cuts out again.

Help. Same issue 

@shawnb : I’ve seen various threads on Reddit reporting the same issue, so it seems pretty widespread. I haven’t seen any solution, so I guess we all just have to hope that Sonos fixes the issue with their next software update.

For what it’s worth, my Sonos was rock solid with the Apple service until the last big “update” and has been unusable since then. Le sigh…

Same issue with new Beam Gen 2

So an update on my system for what it’s worth. I spent some time updating everything. Latest iOS app, speakers etc. Reset all the system powering it all off and cycled the router. Initialised it all and tried Apple Music and it worked for an hour or so and then it just stopped. Completely frozen.

If I reset the router it’ll play again for one or two streamed music tracks and then it freezes again.

I’ve also tried Spotify and that does the same thing.

I have a couple of Moves with Bluetooth and if I connect my phone to one of them I can stream any music seamlessly so it’s nothing to do with my internet connection.

Has anyone found a solution to the freezing? Is anyone able to stream music through Sonos? HELP!

@GC9000 : For whatever it’s works, Sonos Radio does stream with no problem on my system, but still no love with the Apple Music streaming. I’ve also tried everything: factory reset on the speakers, router reset, reconnecting Apple Music, different iOS devices. Nothing works.

I haven’t yet tried Spotify.

If I find a solution, I’ll post on this thread.

Thanks for replying and confirming that it’s not just me. I too can stream radio but nothing else.

 Are we the only two Sonos users who continue to have this issue?

I have Apple, Amazon and Spotify subs and none of them work.

I researched alternative iOS controller apps but didn’t find anything. Does anyone out there have a solution?

I can’t believe we’re going through this sh@t storm of a useless piece of kit. I was happy with the previous app. At least it worked and was intuitively navigable.

Unfortunately excellent sound but buggy tech has been the norm for Sonos for many years.  I have been down the same road looking for alternative controllers and patiently listented to everyone that says to contact support and wait for an hour on hold and then spend the next hour doing all the steps recommended here on the forums.  Fortunately the largest bugs are eventually fixed with updates, but this is unacceptable for something that should just work out of the box.  And when they decide to deprecate an old line (like the Play3), forget about getting any reasonable help at all in lieu of ‘just buy a new one’.  If it weren’t for the great sound I would have switched to something else years ago.  Sorry for complaining and not being able to offer any additional options at this point, just wanted to say that your frustration is not lost on those that are in the same situation.

I am having the same issue with my Era100. Sonos radio works fine. But with Apple music,  the app indicates it's  playing a song but no song is coming out.  Prior to this (the last week or two) my apple music songs were stopping intermittently. These issues coincides with the update. I echo the sentiment of others who have invested in Sonos and are a bit disappointed at all the headaches and effort it takes to keep the music playing. I hope this thread prompts a response from Sonos or a solution from the expert users.

An update on my system:

i finally got through to tech support using their callback facility. I was sceptical but they did eventually return my call. The tech was very helpful and seemed to know what was going on!

They immediately asked me to run a diagnostic to check my system config.

 It was a long call and the crux of it was to change the primary speaker in my grouping.

I currently have two Sonos 1s and two Moves grouped together throughout the house. I had one of the 1s as the primary unit. After making one of the Moves primary and grouping the rest after that, it worked for the rest of the day streaming both Apple Music and Spotify.

During playback, every now and then, the 1s drop out and randomly switch back on. Not ideal but at least I was able to stream music again.

 There are clearly issues with the mesh WiFi configs now with speakers that prior to the update worked perfectly. All very disappointing and frankly unacceptable but right now I’m pleased to have some music playing that I can choose rather than just radio.

Not being a particularly tech person, I’m confused that radio streams seamlessly with no speaker dropouts in any group config but AM & Spotify streaming are so sensitive. I guess future updates will fix this?

I mentioned the loss of my NAS drive support and the tech advised me to investigate PLEX as an alternative. I’m yet to do this.

In summary, if you’re having freezing issues with AM etc, try deselecting your grouped speakers, all except one that’s lower in the group list (and maybe closest to your router) and apply that one only. Then select the rest of the speakers and apply them to the group. This will change the order in which they appear in the group list and the first speaker in your group will have changed order. Evidently, the first speaker in the group is the primary communicator back to the router and needs a strong signal!

I hope this helps a few of you out there. GC