Apple Music won’t play

Glad you had some success with Support. You’re right - they do know what they are talking about when you actually get someone; it just takes commitment, time and patience.  Plex has worked fine for me as a NAS over the years, as long as it is on the same network.  If you use VLANs, Sonos does not always play nice with multicasting on some routers/switches so keep that in mind if you run into issues.  On another note (and not surprisingly) my Beam started working last night after an update for a seemingly unrelated Amp in the other room.  Thank you for taking the time to follow up with what worked, even if only partially.

Had the same issue on just one of my 4 devices.
After Renaming the room of that device - AppleMusic startet playing

My system is still very flakey all round. I’ve renamed, reinstalled, updated, changed channels, rebooted, changed control devices, called support etc etc etc. I run two Moves and two Ones and I think the Ones are troublesome. If I get a system freeze I can sometimes clear it by disabling the Ones. Sometimes the Moves then spark into life (but not always)

 The app freezes a lot despite having the latest versions of Sonos app, IoS and speaker firmware. This morning it was playing until the app decided to tell me that I wasn’t connected to a system and to start again from scratch. Go figure!?

 When will Sonos fix this shocking mess?

I have downloaded and started to use SonoPhone as an alternative to the Sonos controller app. It was easy to setup and it appears to be more reliable, but it’s early days.

I have the same issue. I have only one speaker, a Sonos Era 300, which I purchased a month ago. At the beginning, everything was working like a charm with no issues and fast response from Apple Music. However, two weeks ago something happened and I started experiencing the same issues as described above. The music breaks, skips, or doesn't play any sound at all.

I reconfigured my network, dedicating a 5GHz WiFi channel exclusively for the Sonos and my iOS device. This resulted in a slight improvement, but after a while, the same problems reoccurred. I chatted with Sonos support, but they couldn’t resolve my issue and blamed my network configuration. It’s strange because other services like Spotify, YouTube Music, Sonos Radio, and TuneIn have no issues at all.

I hope this gets fixed soon. This is my first Sonos speaker and while I was greatly impressed when it first started playing, I am now deeply disappointed with how poorly the software/system performs.

Sonos, I was informed via chat that you are not aware of that issue, hopefully by seeing all these comments someone will start to investigate this and will find the fix asap please...

I have the same issue streaming Apple Music.

it has became increasingly difficult to stream from Apple Music. Playback would fail intermittently, then more often, until now I am completely unable to play from Apple Music at all.

I have spent hours troubleshooting, doing factory resets, restarting the router, removing and reconnecting Apple Music, chatting with Sonos support, only to hear from the telephone support that there is some issue between Apple and Sonos. I was given no information about when the issue would be resolved.

The excellent hardware has been undermined by software updates removing functionality.

Very disappointed

I too am disappointed beyond words that a system that worked very well has been totally destroyed with the arrogance and total disregard for customers, their support, and above all, product satisfaction. I was hoping after the recent corporate flowery BS words from the CEO that the latest release of app and hardware would put all this nightmare behind us, but guess what? my system is as useless as it was under the last release. Shocking and a disgrace to all of us very loyal, hard working customers who have spent our money with them in good faith; only to be kicked where it hurts!

 Best of luck in getting your music system to work again. GC

Thanks for the good luck wishes, GC.

At the moment it seems it will be luck. Sonos support have replied to an email of mine, but without any details of the issue or timeline for resolving the issue.

On https://status.sonos.com Apple Music is “operational” but on my system is most definitely is not. It is really frustrating not to be able to use the speakers the way Sonos claim they work.

Sorry to hear you are still having issues, as am I.

 There was an update this week which I hoped would magically fix this musical nightmare, but alas, I’ve been disappointed.

I have now removed my Sonos Ones from my system and am using only the Moves and things seem more stable. I can’t fathom why a pair of “fixed” and powered speakers could destabilise my entire network but they appear to!?

 Sonos continues to be the worst music kit I’ve ever owned which is a shame, as until the last six months, it came top of my list of go to kit, so apologies to all those I’ve recommended it to on behalf of Sonos who have single handedly, scored the own goal of all own goals! Sad.

Same issue. I changed the room name of my Era 100 and it fixed the problem. 

I have similar issues when trying to play songs from Apple Music whereby the MACOs controller tells me that the connection to Apple Music has been lost before moving onto the next song to only report the same thing.

in my investigations of this though I have found an interesting aspect that may be of some use to those trying to fit the problem. I have a sonos system that includes two pairs of the old sonos one speakers and a separate sonos roam speaker. The above problem appears whenever I try and play anything form Apple Music to the pairs of sonos one’s, however if I first try and play Apple Music to the sonos roam on its own, it works ok and then I can group it with the the sonos one’s it they all play the music ok.

removing the sonos roam from the grouping brings the problem back and the sonos one’s then fail to play the music again. clearly the new app needs to have my sonos roam as a lead speaker in a group to make the sonos one’s work as they should.

Nothing in the planned updates for the App suggests that this issue is on the radar of SONOS (unless it’s somewhere under general stability) and I would dearly like to see someacknowledgement of this type of problem and a plan to fix it.