Contributor I

Sonos App is Complete Garbage - for mobile or desktop

Forum|Forum|3 years ago
September 2, 2023
48 replies
2773 views

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Airgetlam

Since the ‘app’ is really running on the speakers, and not technically on your mobile or desktop, it’s not surprising that you’re seeing the same behaviours in both places.

It seems as though you have some sort of network issue, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

S

Steve251

Chromatic Producer I

I must admit I am not a lover of the app either.

I read a few reviews where it said it was great but that is not my experience

I am in dolby atmos music and unless Sonos, Apple and Amazon improve the way we find that music it will stunt the growth of Atmos music.

106rallye

So it’s not the app you’re having problems with, it’s the software on the system. The app is just a remote to the system.

Airgetlam

Since the powers that be [Google for Android, Apple for iOS) have forced the exclusion of “play from this device”, it’s not surprising that you're having issues with local search and playback. You can still use Airplay2, if you’re on an iOS device, but Apple requires Atmos content to be sent to an Apple TV device, when using AirPlay 2 to a non-Apple device, the best you’ll get is stereo. Again, this is a restriction imposed by Apple, Sonos has to follow what parameters they are given.

Again, you’re experiencing network issues. Submit a diagnostic to Sonos, let them help you figure out what the issue is, and get it resolved. Ultimately, your Sonos system will be much easier to use.

Bruce

S

Seamur88

Trending Lyricist I

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The app is terrible and confirm it is absolutely NOT a network issue. Constantly does not recognize the other Sonos speakers. In the 6 months I have ARC and Sub Mini I have had to reset almost 20 times!!! I recently added the Move 2 and opened 12 suport tickets. Complete garbage app that is unstable and needs to be rewritten.

N

nik9669a

Senior Virtuoso

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The app is terrible and confirm it is absolutely NOT a network issue. Constantly does not recognize the other Sonos speakers. In the 6 months I have ARC and Sub Mini I have had to reset almost 20 times!!! I recently added the Move 2 and opened 12 suport tickets. Complete garbage app that is unstable and needs to be rewritten.

So you’re not asking for any help or suggestions about configuring your system to improve reliability? You’re just making your opinion known?

I had problems too, many years ago. Advice given to me (and many others before and since the time of my troubles) fixed my system and has resulted in many years of trouble-free play since then.

S

Seamur88

Trending Lyricist I

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The app is terrible and confirm it is absolutely NOT a network issue. Constantly does not recognize the other Sonos speakers. In the 6 months I have ARC and Sub Mini I have had to reset almost 20 times!!! I recently added the Move 2 and opened 12 suport tickets. Complete garbage app that is unstable and needs to be rewritten.

At this point I inclined to return it all because of the frustration. I have wasted too much time.

Ken_Griffiths

@Seamur88,

6 months and you’ve reset your devices 20 times..? I haven’t reset my system for over 6 years, so you really must have problems that lie elsewhere - I suspect you may have a multicast device discovery issue across your network segments, or wireless interference, or quite probably both. I would maybe research those two things by searching the community here, as there are numerous ways to begin resolving those.

Wireless interference is usually less problematic to resolve, so perhaps start with that. Here is an initial document to maybe help get you started:

https://support.sonos.com/en-us/article/reduce-wireless-interference

S

Seamur88

Trending Lyricist I

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The app is terrible and confirm it is absolutely NOT a network issue. Constantly does not recognize the other Sonos speakers. In the 6 months I have ARC and Sub Mini I have had to reset almost 20 times!!! I recently added the Move 2 and opened 12 suport tickets. Complete garbage app that is unstable and needs to be rewritten.

So you’re not asking for any help or suggestions about configuring your system to improve reliability? You’re just making your opinion known?

I had problems too, many years ago. Advice given to me (and many others before and since the time of my troubles) fixed my system and has resulted in many years of trouble-free play since then.

Obviously I am saying this after reading and trying different methods to resolve posted here.

S

Seamur88

Trending Lyricist I

@Seamur88,

6 months and you’ve reset your devices 20 times..? I haven’t reset my system for over 6 years, so you really must have problems that lie elsewhere - I suspect you may have a multicast device discovery issue across your network segments, or wireless interference, or quite probably both. I would maybe research those two things by searching the community here, as there are numerous ways to begin resolving those.

Wireless interference is usually less problematic to resolve, so perhaps start with that. Here is an initial document to maybe help get you started:

https://support.sonos.com/en-us/article/reduce-wireless-interference

Thank you Ken.

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