Sonos App is Complete Garbage - for mobile or desktop

Sonos app crashed again today and need to reinstall system again. Really not making this stuff up. I would want nothing better than to just listen to music but once again it fails.

Steps taken:

Checked network = ok 

Restarted router = ok

Checked internet connection = ok

Double-checked correct network (2.4ghz) = ok

Restarted android phone (s23 ultra) = ok

Reinstalled Sonos app = ok

Looking for system = cannot find it

last step of course is going back to pairing mode and starting all over. BUT WHY DO I NEED TO KEEP DOING THIS?!?!

Suggestions? 

You don’t. I never have, in 16 years. 

Your network is most likely the culprit. Possibly your phone, if it has software such as VPN installed.

If you’d like assistance I suggest you open a fresh topic, away from this rant thread. In that post you could describe your network in detail and how the Sonos system is connected.

Have to say, Sonos keeps needing to be reset. And it wont recognise Sonos One products unless they are connected via a cable, which is the polar opposite reason for buying a Sonos wireless product.

My ERA 300 is fine. The Sonos One speakers are not picked up by my network.

I have no VPN, no network issues and my phones are fine.

Any solution ideas gratefully recieved.

People rant because nothing should be this complicated!!

Not really enough information to give a single answer, but my guess is network issues of some kind. Most likely either wifi interference of some type, or possibly duplicate IP address issues, although normally the latter should be eventually cleared by settings on your router. Unfortunately, Sonos, being networked speakers, are dependent on the network they’re connected to. And there is little that Sonos can do to rectify the network itself.

You could certainly test the latter possibility by unplugging all your Sonos devices from power, then performing a reboot of your router. Once the router comes back up, plug back in your Sonos devices. If that makes a material change in the situation, I’d encourage you to make that more permanent, by assigning reserved IP addresses in your router for the Sonos.

However, you might get better suggestions on how to ‘fix’ this issue if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I used Sonos products for more than 3 years now. Had to reset them only once and that was after I took them to a family gathering (so they were on another wifi network). You definitely should contact support as this is not normal. Network issues can be very complicated. Obviously, Sonos would be out of business if everyone had your experience.
 

Btw My kids don’t like the app either, they play directly to my system from Spotify. And when I listen to Apple Classical I need to use Airplay2. So much options with Sonos.

Honestly don't even bother with Sonos support -- nice people but it wont help. I have opened 6 tickets and only had them partially resolved where it worked for a few days but then back to full reset. I have had great people here like Ken Griffiths try to help (and he has been amazing) but still no luck. I have the Arc and Sub Mini that I luckily connected to the TV when i last set up but weekly they are never recognized by the app. I am sick of seeing the message 'Unable to find your Sonos system. Let's fix it.' which never works. Now I just keep the Arc and Sub Mini settings as they are and use my TV remote for volume. As for my two Move 2's, i have given up ever getting those working together again. Useless as a pair because, as mentioned below, I only use as Bluetooth now because the Sonos app which can be setup as a stereo pair is lost connection weekly. For such expensive and amazing speakers the app is absolutely terrible. I begged them to rewrite with a new developer team but they never respond to me which tells me this is not a priority for them. I wish I could help but maybe the way I have them set up might be best for you too unfortunately 😞

BTW. insult to injury is the Black Friday deals they keep sending me. 🙄 

The foundation is a good network. Wireless networks are a pain. At work we have big problems with implementing one that needs to cover every spot and that’s with professional equipment and people…

At my former residence , I wouldn’t dare to use network speakers ( because of building materials at point of entry and network interference from 5 neighbours) Often I had better or only reception of neighbours wifi 😔. Also crappy solutions like wifi boosters/repeaters etc. wouldn’t work.
 

Even at my current location: as I am typing this, with the AP in the next room, network quality is already down one bar. on my terrace, like 10m from the AP, reception is very poor, it won’t work at all. 
 

where I can, I use cabled network on my Sonos equipment.

Any network device, including Sonos, is only as good as the network it is attached to. The vast majority of issues reported on these forums can be attributed to network issues. 

While I appreciate this may be the case I think it would be fair to say very few of us purchase Sonos thinking we need to resolve network issues just to hear premium sound. There must be a better way to avoid these issues. 

A month back I suggested your network was the root cause of your woes. I see you opened a new thread, but to date it appears we still don’t have a clear description of your network structure. 

FWIW Sonos’ requirements are set out here.