Contributor I

Sonos App is Complete Garbage - for mobile or desktop

Forum|Forum|3 years ago
September 2, 2023
48 replies
2773 views

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Stanley_4

Grand Maestro

While I appreciate this may be the case I think it would be fair to say very few of us purchase Sonos thinking we need to resolve network issues just to hear premium sound. There must be a better way to avoid these issues.

It is pretty simple to avoid the WiFi issues, just wire everything and be done with the unreliable and shared with the neighbors and other devices WiFi mess.

S

SethroTull

Lyricist II

I have an 11 zone Sonos system. Have been a Sonos user for over 15 years. Have “sold” Sonos to dozens of friends that have been at my house over the years… I was a fanboy. But the reality is that Sonos has software issues now and my user experience has been poor for a few years now. I don’t have network issues or anything else… so please don’t try to explain away my experience.
Sonos mesh network technology just hasn’t kept up with the proliferation of devices on a LAN. It is sad and I write this with disappointment. Former fan turned disappointed user. Bottom line is that your UX has fallen woefully behind.

Stanley_4

Grand Maestro

Actually Sonos is discouraging use of their SonosNet mesh and recommending folks switch to WiFi, They even recently discontinued the Boost unit and released speakers that won’t connect to SonosNet.

Airgetlam

And yet, I don’t have any issues with my 20+ Sonos speakers. I wonder what is different about our two setups. You certainly seem to be having issues that I am not. And yes, I still happen to use a BOOST for SonosNet, although my Roam sits on my WiFi network.

Bruce

S

Sobad

Lyricist I

Since the ‘app’ is really running on the speakers, and not technically on your mobile or desktop, it’s not surprising that you’re seeing the same behaviours in both places.

It seems as though you have some sort of network issue, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Sonos confirmed it’s 100% not a network issue.

nothin wrong on the diagnostics test as well they said.

it’s weird how passive aggressive people are here.

too much brand loyalty, too much ignorance.

S

Sobad

Lyricist I

Any network device, including Sonos, is only as good as the network it is attached to. The vast majority of issues reported on these forums can be attributed to network issues.

While I appreciate this may be the case I think it would be fair to say very few of us purchase Sonos thinking we need to resolve network issues just to hear premium sound. There must be a better way to avoid these issues.

A month back I suggested your network was the root cause of your woes. I see you opened a new thread, but to date it appears we still don’t have a clear description of your network structure.

FWIW Sonos’ requirements are set out here.

I’m having the same issue, Sonos customer service has confirmed that it 100% is not a network issue. They ran a diagnostics test on my speakers, no issue on their side they said. I wonder what the issue could be then. The ego on the people here is ridiculous..

also, the only reason they keep having so many issues with their garbage app, is because they don’t put focus into it. It has nothing to do with the network, it has to do with archaic technology that’s poorly implemented.

The simple fact is, Sonos are speaker manufacturers, not app developers. Their app is trash, and it’s not a network issue.

ratty

You joined today, and we have no idea what your problem is.

Ken_Griffiths

Sonos confirmed it’s 100% not a network issue.

nothin wrong on the diagnostics test as well they said.

So what is the issue, hardware failure, low average SNR levels, SSDP multicast/broadcast communication, STP issues, or something else? At least give readers a hint as to where your own issues may lie.

My family, friends and I, have used Sonos at our various Homes, business premises and elsewhere for a good many years and none of us have had any huge issue that was not down to ‘poor-network-configuration’ related, but fortunately the advice in the community here and Sonos support pages have helped to eradicate those, even the multicast/broadcast issues that may arise between controller devices and wired/wireless network segments can be quickly resolved in most cases.. but if you’ll enlighten everyone, then it might be useful for ‘any other users’ who land here in the community and perhaps read this thread.

O

OkNotCamThen

Lyricist III

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The app is terrible and confirm it is absolutely NOT a network issue. Constantly does not recognize the other Sonos speakers. In the 6 months I have ARC and Sub Mini I have had to reset almost 20 times!!! I recently added the Move 2 and opened 12 suport tickets. Complete garbage app that is unstable and needs to be rewritten.

Hard reboots (i.e. disconnecting the mains supply for 10s and reconnecting (as per Sonos’ own instructions) are a fact of life with this garbage. Only 20 times in 6 months? Your system is working relatively well. You should consider yourself fortunate. You could always ditch it and go back to real gear that works for decades =).

106rallye

OK, so you just just complain instead of asking for help, which might bring a solution?

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