Contributor I

Sonos App is Complete Garbage - for mobile or desktop

Forum|Forum|3 years ago
September 2, 2023
48 replies
2773 views

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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prufrock10

Lyricist I

Concur. The app is complete garbage, an embarrassment. Am working to unload my Sonos products via Craiglist and will replace with Bose. What a disappointment that this company can’t develop an app to match the speakers (which are great).

106rallye

Which is strange, since, as explained above, the app does not do anything but contact the speakers……

P

Putney

Lyricist I

Daily issues now. Sometimes just restarting the app will work, even when it can’t find the system initially. It is very flaky, consistently frustrating.

jgatie

Daily issues now. Sometimes just restarting the app will work, even when it can’t find the system initially. It is very flaky, consistently frustrating.

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. Rebooting the router may offer a temporary respite, but in reality it exacerbates the situation because the reboot simply loses track of the IP assignments all over again. You need to do a complete refresh:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

R

RMMPP

Lyricist I

I mean, he’s right. It sucks.

Every time I open it there’s some issue. Something’s disconnected that was connected yesterday. Something needs uodating. Whatever the issue is it always feels like something that I shouldn’t be being bothered with.

How does my £100 UE Boom manage all this flawlessly? To the point I can barely be bothered with my Sonos system.

melvimbe

How does my £100 UE Boom manage all this flawlessly? To the point I can barely be bothered with my Sonos system.

Your Boom is a bluetooth speaker, capable of connecting to your phone and that’s about it. It’s not subject to whatever issues you’ve got on your WiFi network. It doesn’t need updates, because it doesn’t do anything complex or get any new features.

Danny

106rallye

@RMMPP Then it is still not the app that sucks, because it is just a remote to the system.

Why does your system only need updates when you play music. I have set updates to install in the middle of the night. I’m not ever confronted wit( these updates.

F

fraolim

Enthusiast II

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.

Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!

On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work.

This system is way too expensive for such * software.

If I find a better app that can work with these speakers I will absolutely never use Sonos apps again.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The app is terrible and confirm it is absolutely NOT a network issue. Constantly does not recognize the other Sonos speakers. In the 6 months I have ARC and Sub Mini I have had to reset almost 20 times!!! I recently added the Move 2 and opened 12 suport tickets. Complete garbage app that is unstable and needs to be rewritten.

The culprit is the crap update