Fix & Optimize

Hi Sonos community,I'm a big fan of the Sonos Ace headphones, and I use them almost every day. However I was frustrated to discover that they aren't compatible with the "Find My Device" feature on Android.I think it would be a fantastic addition to the Sonos Ace headphones if they could be integrated with the "Find My Device" network. This would make it much easier to locate them if they are ever misplaced or stolen.I know that some other headphone brands, like Sony and JBL, are already planning to make their headphones compatible with this feature, and I hope that Sonos will consider doing the same for the Ace.I believe this would be a valuable feature for many Sonos Ace users and would further enhance the overall user experience.Thanks for considering my request!

S2 keeps on asking me to sign in as owner.I have not changed anything except for moving to iOS 18. I am able to connect on web, I am able to connect on MAC app, using the same credentials however does not allow me to sign in on iOS app.

Hello. I just recently moved from my old home to a new one in a different country. I took my AppleTV 4k 2nd gen, Sonos Arc, mini sub and Era 100s with me but sold my old Samsung TV with the one connect box.Here i bought a new TV (LG) that has eArc aswell but for some reason when using the AppleTV, the sound does not work in some apps and those app only send sound through the TV speakers.All apps worked in my “old” setup but the only thing that has changed in the setup is the TV. Has anyone had this proplem  

Tengo hace un mes el MOVE 2 y de un día a otro dejó de cargar tanto en su base de carga, como con el cable USB-C. Ciertamente en la aplicación aparece que está cargando, pero queda en 0% la batería. ¿A alguien le ha pasado?Agradecido de sus comentarios. Moderator Edit: Google Translate- I've had the MOVE 2 for a month and from one day to the next it stopped charging both in its charging base and with the USB-C cable. Certainly in the application it appears that it is charging, but the battery remains at 0%. Has it happened to anyone?Grateful for your comments.

WHY…...why do I keep losing certain products on my system???? This is really getting on my nerves ,I have neither the time or the tech knowledge to keep messing about like this. Just want to play my music on the speakers I have paid a lot of money on without all this messing. 

Some of my speakers are connected, but they won’t play. They are like rejected by the system

Experienced having to sign in to my system this morning. First time this has happened to me. Updated and on iOS 18 several days ago. No changes were made or observed. Feels like a "canary in the coal mine” omen.

Hi I bought the headphones in the UAE and not only is the volume too low (especially on an airplane) but the case is truly awful and a dust trap. Are Sonos replacing the cases with something more sleek and durable? 

My iPhone works fine with my Sonos system and Sonos app. But the Sonos app on my wife and daughters New iphones can t find the Sonos systeem.  But playing directly from Spotify or other source works fine!  So there must be some connection between their iPhones and the Sonos system. Resetting the app and wifi and router doesn’t help.  All 3 iPhones in my family have iOS 18. Only mine works well with the Sonos app.

Ik wil sonos five bij een bestaande groep toevoegen. Nu staat hij apart.

I came back from holiday yesterday done the latest update I don’t know if it’s me but after updating speakers sound a bit louder and have more impact mine gen 3 sub also has a different tone lot better sounding has any one else experience this with latest update 

I have old gen 1 devices on my S1 app/system.  I added the S2 system because I purchased an ARC.   I got the ARC and Sub all set up.   Then I closed the app.  When re-opening the S2 (Sonos) app, my devices disappeared.  Why does this happen?   And is there a way to remediate it?  I want to keep my existing S1 devices because they connect a lot of wired speakers via the Connect

My Sonos beam works though the app and always used to work with Alexa but since the last update, Alexa cant play music. Alexa answers my questions perfectly well and finds music on Amazon but then is totally silent. I say “Alexa play Virgin Radio” and Alexa responds saying “playing Virgin Radio from News Broadcasting” and then its toy=tally silent! Same with any radio station or Amazon Music.Any ideas, anyone?

When will this company be held responsible for this? I’ve spent thousands on hardware and can’t use it because they decided for no reason to force this faulty software on us . They’ve had months to fix it and it only keeps getting worse 

I read that many people have problems while trying to set up true play. I’m still fighting and haven’t solved it yet. I changed three different IOS devices, made a number of resets on the Beam gen 2, have all updated apps and iOS but still not working. Really frustrating.  has anybody solved it? thanks

Hello,  I made the mistake of buying a pair of Era 100. I had read online that I could use them with Bluetooth - turns out I have to use an app that doesn't support Google voice, with a subpar YouTube Music integration, and I cannot stream directly from YouTube music (like I've been doing for years with any other non sonos speakers). Funny how this wasn't mentioned in the several reviews I read, and it never occured to me Sonos was such a closed system.Is there any way to bypass the app? Any way to use chrome cast or anything to make the speakers usable?Thank you 

Have managed to add a path to my music library using a full UNC.  Added my user name and password. Everything worked.  However, after Update Music Library there is still nothing showing.  I have no permission errors, in fact no errors at all, just nothing.  Anyone seen this before?

I bought a Sonos Move due to add it to my system and having a portable speaker.After a good job period it stop to working and Sonos replace it with a refurbished one.Now also the second move stop working.if I attached it to the power the orange led blink for a couple of minutes than it turn off.I tried everything but it is impossible to turn on the speaker…Any help?

Hi all, unlike some I genuinely need help, I am a complete technophobe. I have a massive problem connecting my Sub gen 3, the Arc connects perfectly, the sub sets up without a problem but nothing happens, the app says it’s not connected and my WiFi says it’s offline, I suspect IP issues but neither Sonos or Vodafone will help 🙏🏼🙏🏼

 After several years effort I THINK I have cracked network issues that I have been having with Windows and my DS920+ DSM 7.2.1. It never behaved as well as the Server 2012 it replaced. I was getting Error 0x80070035 when PCs tried to access the shares, but either after running the suggested windows diagnostics, or just waiting and trying again it would work. The SYNNAS would be variable about appearing in the network list on Windows clients.I'm still not sure what the silver bullet setting was, but the prime suspect is the Master Browser, and a Windows 10 bug where the LAN master browser doesn't behave on a Windows 10 PC. It appears the having the SYNNAS as master browser also gives problems.I have a number of Windows 10 and 11 pcs. On learing about the Windows 10 master browser misbehaving I used the registry setting HKLM\System\CurrentControlSet\Services\Browser\Parameters\MaintainServerList=Offsetting to prevent the Windows 10 and laptops from becoming the master browser. I then sto

Hello,I’m experiencing issues with my Sonos system, as it no longer works or updates on my Windows PC (Windows 11, 2023 model).Why does every interaction with Sonos seem to turn into a frustrating experience for users? Every app release seems to come with an apology, yet no real fixes are provided. Is there a way I can return my products? I purchased these speakers with the expectation that they would work reliably for more than just a few years. Matthew

Hi everyone, I just bought a new Beam Gen.2 for our home. When I was going to set it up the app managed to delete the sound system with rooms that I had already had for many years. I have tried to log out and also find it on the wifi it has always been on without success. Any suggestions on how I can get this solved?Also when setting up the new Beam it is stuck in the app when trying to connect to the Wifi and it comes a message that it was set up but might not show in my sound system, and I would have to plug out the cord and it should work. I have tried to factory reset and it didnt work. I have also restarted the router mesh system I have. All the Sonos speakers are connected wireless. Also in the last months it is a lot harder to connect to speakers on Spotify and only way is through airplay. Is there something I need to do to make it as easy as it used to be?Thanks for your input. :-)

I have two Sonos 300s along with a sub and connect which I want to use for listening to my vinyl and cd collection. The rest of my Sonos products around the house work on a mesh system and are absolutely fine. Because the 300s cannot be connected to the mesh this part of the system does not work well. The music breaks off intermittently. I cannot connect the Sonos 300s direct to the router as it is in another room. I have had 2 hour long conversations with the tech team and mother has been resolved. I find myself considering selling the 300s and reverting back to play 1s instead. Seems crazy. Any ideas?

For the money I can get two Mini’s one for each room.  House is an L shape and all open.  Or should I splurge and do Sub Gen 3? Media room and Living room.  Living room I have an Arc with OLED 65 media room OLED 75 and Ray.  Right now I’m thinking a mini in each room, but I’m interested in what the community has to say.  If the minis are meh then I probably need to increase the spend.  If you all say you will be pleased with the thump of the 6’.  I’ll probably save the money.