Sonos 300 issues

Your details don’t make any sense. Why can’t the Era speakers be connected to your WiFi? Why can’t they be connected directly to your router, at least temporarily? Why has your mother been resolved, and what does she have to do with your Sonos system? Can you describe a bit more which mesh system you have, and what particular router is in use? How are / is your CONNECT and Sub connected to your LAN?

Sorry typo. I meant to say matter has not been resolved. The eras have been connected by WiFi to the router. But as I said previously the music breaks off. In essence the system is unstable and the internet breaks up. I do not have this problem with any other part of my system. I have a Linksys router. The sub and connect are both connected to it as are the other products. 

I would have expected the Eras to be better than the Play:1’s on wifi. Might they be on SonosNet rather than wifi? 
Can you try the Eras  elsewhere temporarily to see if there might be poor wifi where they’re located currently? 
Are you operating a mesh network?

I don’t understand what you mean by “the internet breaks up”.

I agree that I would have expected them to be better. I think the problem is that the teckies at Sonos decided in their wisdom to take the 300s away from the perfectly working mesh system. All my other devices work brilliantly with one play 1 plugged into the router by Ethernet.

As regards the other post maybe I am not explaining myself well but the music breaks up. In addition I tend to lose internet signal with the 300s. My app telling me that I have no WiFi. After a little while it comes back. But not exactly something I would have expected with a kit at this price. 
 

I can only conclude that the 300s are only designed for streaming music only. I wish I knew this before I had spent a lot of money on them. 
 

Last Sonos purchase I will be making. 

If the Play:1 is plugged into the router, it’s by definition not using wifi. So comparing its wifi performance with that of the Eras is impossible. 

Are you using SonosNet?

If you have a mesh wifi system, are they channel hopping? The Era could connect to the mesh, then the channel changes and it takes a few moments for the Era to find it on the new channel. Setting the mesh to a fixed channel should cure that. Use a different channel to SonosNet (it sounds like the rest of the system is on that), choosing one of channels 1, 6 or 11.

You might not notice the same “stutter” effect with, say, a printer on the wifi because the demands for streaming a continuous sequence of data that you hear as music is far greater than a few packets of data for a print file. 

Hi Nic. Many thanks for that post. I haven’t a clue how to reset channels and do not know whether I am on Sonosnet. I am afraid I am not much of geek when it comes to these things. Also this was not mentioned when I rang the so called called teck team. 

Just checked my settings and I am on Sonosnet channel 6 if that helps. 

Is it therefore possible to get the 300s on the existing mesh system. That would be great if that could work.