Fix & Optimize

Where do I start if I moved into a house that has everything left from the previous owner? 

I've been using Amazon Music for some time. I've the app on my phone, fire tablet and laptop as well as linked to my Sonos system. It's all been working fine until today. Trying to use AM on Sonos, a message appears saying to pause it elsewhere before it can be used via Sonos. It's not being used elsewhere! I realise the plan I have means it can only be used on one device at a time so checked the other devices: they're not playing. Any help?   

Just curious… the problems started in May last year, and seemed to get worse April/May 25. Fortunately  or unfortunately for me there were always a few speakers working on the system…. but now.. It got so bad I rebooted all 21 speakers and downloaded the software. Now… only one speaker works. Since April, I haven’t had even a part of the system working. Why, oh why, can Sonos not just revert back to the old system that worked??? BTW - I don’t care about features, playlists, grouping bla bla bla. I bought these for the sound quality, and not for the features. That’s all available through other apps. 

Hi. I want to make a break from my past including my music. Is there a way to delete the sonos memory of what I played and what I like (my history), but not my account or music saved in my favourites. The curated "mix" selection just gives me random permutations of things I have listened to for 20 years. Ugh. 

My alarms that were set dissappear from time to time in the app.Sometimes they pop up again. Not clear what is causing this.

I’m trying to reconnect (2) Play Five speakers 1st gen

Like a lot of people in this community, I have been unable to add Spotify family members any Sonos account. I’ve tried https://support.sonos.com/article/use-multiple-accounts-for-the-same-content-servicehowever this is old and didn’t work. I’ve tried various ways of deleting and reinstalling the Sonos and Spotify apps. Nothing seems to work. Can anybody give me a solution to this really annoying problem. I actually thought my Sonos issues were gone after “The app update”. Everything was getting back on track now this!! Help please. 

I switched to YouTube music from Spotify and it went pretty smooth. The only big issue is that the Sonos app will simply refuse to play any of the podcasts I subscribe to in Youtube Music.I have seen that more people have raised this issue but that Sonos isn’t really acting on this issue, or at least isn’t making it a priority.Is there any idea on what the steps are that Sonos is taking? 

Good morning everyone, Yesterday afternoon I was listening to music with my SymfoniskSuddenly one of the two speakers disconnected from Wi-Fi and stayed with the red light on without resuming connection. After about an hour the light was still red and I unplugged it to restart it. Once I plugged it back in, the Symfonisk did nothing. No status LEDs and no signs of life The case does nothing. I tried changing outlets and changing cables but nothing changed. What can I do? It seems strange to me that it died just like that out of nowhere

Hi everyone,Hoping someone from the community or Sonos team can help. I’ve spent hours trying to get this working and have hit a wall.My setup: Arc Ultra (connected via WiFi) 2 × Era 300 (set as surrounds) Sub + Sub 4 Everything appears correctly in the app. The Arc Ultra is connected to WiFi (not Ethernet), and I made sure WiFi is enabled. The Era 300s show up as left and right surrounds, and both subs are listed and bonded to the Arc room. I’ve increased surround and sub audio levels to max. I’ve also confirmed that I’m playing Dolby Atmos and 5.1 content (shows up as such in the Sonos app), using Apple TV 4K.The problem:I’m getting no sound whatsoever from the Era 300s or the subs. The only time I hear anything from them is the pairing chime during initial setup. After that, complete silence. This applies to both movies and music, regardless of source or settings.What I’ve already tried: Power cycling everything (multiple times) Removing and re-adding surrounds and subs Rese

Can not get app to recognise my sonos ace  headphones

Hi, I have a Sonos Arc, Sub 3 and 2xEra 300’s as a Home Theatre Set up. Since I have had the 2x Era300’s (2023) i have consistently had audio drop out on an intermittent basis from the Era’s no matter where the source is coming from. Over the last two years I have done everything - changing channels 1, 6 or 11, resetting wifi, powering off and on etc etc.Today Level 2 support have confirmed that “I wanted to share some important information regarding the use of EU-version Sonos products in the UK and how this may affect your system’s wireless performance.Sonos products designed for the EU market (Sonos Arc and Sonos Sub) can only connect to a more limited range of 5 GHz bands when used in the UK. As a result, you may experience reduced wireless performance or connectivity issues. One or more of your Sonos devices may support different wireless regions. This mismatch can cause problems, especially when using them together in a home theater configuration.We strongly recommend using Sonos

 HelloI have a Sonos AMP. C17 had a short circuit. Unfortunately, this also burned out the L2 coil (470 µH). Apparently, the circuit path on the multilayer board is also broken, and I believe the path from the L2 coil to resistor R1263 is also broken. Can anyone confirm that the path goes there? R1263 (1 kΩ) has approximately 300V there.Unfortunately, my AMP isn't working yet because I don't fully understand what SONOS has put together. It contains several PWM chips.RegardsStephan

On an older Samsung Galaxy S10e when an alert starts playing, a Snooze/Stop popup is show inside the app (so unfortunately still need to open the app, but it works).On a brand new Samsung Galaxy S25 when an alert starts playing, no alarm snooze popup is shown, though the app show the speaker as playing - so I am unable to snooze the alert, but can stop the music as normal.Both phones run the same latest app version. I did try reinstalling the app on the new phone to no avail. I am loggede into the app with the same Sonos account on both phones.Diag **** generated on Samsung Galaxy S25 while alert is playing (have not used the S10e for other than confirming it shows the alert popup). Moderator Edit: Recorded and removed diagnostic number

I tried to reconnect my Apple Music account to listen to the music I bought via iTunes ( I don’t have a streaming subscription) but I am always ending in a loop, Sonos sends me to Apple Music to log in, I’ll do that, get back to Sonos, Sonos tells me to re-authorize my account, sending me back to apple music and so on….deleted the apple music account inside Sonos and added it from scratch but no result. Anyone has the same issue and found a solution?  

I'm currently having issues with 5.1 surround sound delivery to my Sonos speakers.Current set up is:Sky stream -> HDMI -> Hisense TV -> HDMI ARC -> Gen 1 Beam + Sonos One + Sonos One SLI have audio processing on both the Sky Stream and TV set to pass through. Sonos app shows that it is receiving Dolby Digital 5.1. However, there is no sound coming from either Sonos One.I have confirmed via different apps on the Sky Puck, through films that should support 5.1.All speakers work as intended for audio from Spotify. Any suggestions on how to fix this?

I’ve had sonos products for years but used only as speakers. I discovered sonos streams radio but dont know how to utilize. Trying to find this feature in the app is fruitless for me and just keep seeing the option to get sonos emails which I don’t want. I need to know how the app can recognize the 4 sonos products I currently usei need to know how to stream to these products or just keep using Spotify 

I recently “upgraded” to Windows 10 from Windows 7.  No Sonos issues with 7.  No changes to Sonos hardware; running latest version of S1 O/S, music libraries up-to-date, Android tablet and iPad running latest S1 updates.My Win 10 desktop contains my music libraries.  I can operate all features of Sonos from this desktop just like under Win 7.However, unlike under 7, Sonos app must now be running or minimized on Win 10 desktop in order for any of my tablets to play any items in my music libraries.  Tablets accurately display libraries and their contents, but “Unable to Play xxx” is displayed on all tablets.  Exception: tablets can discover and play Sonos radio stations even with desktop app closed.I suspect this is a Windows 10 problem, not a fault of the Sonos software.  Have any of you experienced this?  If so, please describe any solution.

When using TV Swap with the Ace on both the Arc and & Arc Ultra the Ace constantly cuts out every 1-2 minutes for 5-20 seconds.Have reset and update both the Arc and Arc Ultra.  When trying each Arc, the Ace headphones were factory reset and added as new device to the Sonos app, then set to a specific Arc for TV Swap.Got the Ace yesterday and thought they would be seamless and easy given I have (x7) Amps, (x4) Arcs, (x3) Subs, Arc Ultra, Beam and (x2) Move 2. 

Is anyone else finding that you can triple press the control on your Soons Ace to go back to start of song when your using Apple Music but not Pandora?I have a similar situation when running from inside Sonos the Pandora app, I get this "no rewind”but if I start Pandora on my phone and "cast”out to my speakers, then I can rewind.I am still having compatability issues with this new app (year+ old) and my system, TV, etc (11 pieces and now headphones.)  In the end of this squirrel behavior of subjects… I cannot get to my Sonos library on with Ace, so cannot test backwards. Pandora is not working, Apple music is working… Appreciate other's music apps and if or if they are not "rewinding”on a triple press. Thanks  

I often get no results found when searching on both Windows desktop app and IOS app. Here I searched for Hans Zimmer, and then selected the albums tab Sometimes it takes 3 attempts to get the results to display  

Hi AllAfter a few wines last night my partner and I started using our iPhones to begin curating a queue. Problem was (yes we’d been drinking) but we both at some point tapped on a song  instead of ‘adding it’ to the queue which resulted in the entire queue being replaced by that single song. So the entire existing queue was lost, or so it seems??? We certainly couldn’t find a way to return to the queue that was just playing prior to the mistake. Now I know you’d argue that it was a stupid mistake of our own carelessness (and you’re right!) but I’d guess that in the case of a party happening where lots of people are trying to queue up their favourites this mistake would happen fairly often, each time resulting in the loss of a number of queued tracks and being a massive pain to the person who was trying to keep the tunes going and songs being shut off halfway through playback making for a horrible listening experience for all involved. Would it not be a great idea to have a failsafe pop

I have an original Playbar (paired with a Sub Mini).  Unit is in good shape, and plays music brilliantly.  The problem is TV output delivers very loud rumbling from any reasonable amount of bass (sounds almost like the shelf is vibrating - it isn’t).  It's a new TV, output is optical, and output is set to PCM.  Any thoughts?

I'm having an issue with getting 5.1 (always shows SPDIF Stereo PCM in Sonos app) to work despite having the following equipment:- Beam (gen 1)- Sub Mini- 2x Play 1s I use a nvidia shield for playing media, but unfortunately, my projector does not support audio passthrough or have eARC so I have used a hdmi switch that supports dolby/dts 5.1.I understand that (without replacing my projector or buying an audio extractor) my current set-up won't work for dolby digital or dolby atmos, but it should still support 5.1. Any tips to fix this? Thanks in advance!

I’ve done everything I can think of to get my connected device to be my music folder and it comes back with “unable to connect”. I’ve moved files to where the Music folder on ny hard drive and I get nothing. One thing I noticed is my mac inserts Volumes in place of MacMini (my hard drive),