Sonos Issues App is TERRIBLE

Not all generations of the Sub are compatible with S1.

https://support.sonos.com/en-us/article/sonos-app-version-compatibility

This is app is STILL extremely frustrating.  I’m about to leave SONOS - long term customer but I can’t stand it any more.  Goes in/out, can’t turn on can’t turn off, volume not working a lot of the time takes so long to respond to turn up/down….unfortunately just about had it too bad!

Did you contact Sonos?

Sure sounds like a network issue. Once I’ve connected to my system, which takes around a second, I don’t have any delays with volume, or other commands.

Have you tried a network refresh, by unplugging all Sonos devices, then rebooting your router? Once the router comes back up, wait two minutes before plugging in your Sonos. Wait another two minutes for everything to ‘settle’, then test. 

As a note, if this changes things, and I think it will, I would encourage you to set up reserved IP addresses in your router. Check the router’s manual for how to do that, it will go a long way to help keep this issue from happening again.

Alternately, you could submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Ok thank you I appreciate you taking the time to answer. I didn’t know anything about this but I’m not a techie either.  It all started happening around the time of the upgraded controller last year.  I did not contact SONOS but I will try the items you suggested. Thanks again.

There were some issues around that time, so it is easy to take the assumption they’re related, but I suspect your issue would have happened with any update….given that I suspect the issue is with your router, and not actually a Sonos issue per se. The challenge with any network device is that it is only as good as the network it is connected to, and of course Sonos streaming music exercises much more networking than the average device…and is particularly vulnerable to duplicate IP addresses, due to the fact that every time Sonos pushes a firmware update to your speakers, they’re forced to reboot and request new IP addresses. If your router is ‘messed’ up, for any reason, it can hand the Sonos a ‘bad’ or ‘duplicate’ IP addresses. The power off /reboot /power on sequence will force a reload of all firmware on all devices, including most importantly, the router. I suspect that it will clear your issues. 

But, if it doesn’t, contacting Sonos directly with your diagnostic should help track down the issue, and likely get you much happier.

There were MANY issues experienced by Sonos users following the app update last year. It took Sonos months before acknowledging the issues with their public apology and months of subsequent updates to the app. The Sonos app has still not reached feature parity with the app it replaced 14mths ago. Just this week, the firmware on the speakers was updated for improved responsiveness during playback for Play:1 and Play:3. The CEO and leadership team weren’t replaced because you never refreshed your network.

I’m so tired of this. The app has been working reasonable well over the last 6 months but now, instead of doing the work I need to do with some background music, I’ve spent the last hour trying to debug my Sonos system because ‘something went wrong’ pops up for every option. I rebooted the network and unplugged-replugged speakers and: speakers are missing, music plays for a few minutes then stops, all my favorites are grayed-out, every station attempted says ‘something went wrong’. Spotify, a usually reliable back-up direct-to-speakers, sees the speakers intermittently and then plays, stops playing, plays. Argh! It’s now Sept 2025. I hate this system. But I’m stuck with it. So… the instant I can figure out a better solution, I’m outta here. For me (20+ speakers, 15+ years) Sonos = FAIL.