Contributor I

Sonos Issues App is TERRIBLE

Forum|Forum|1 year ago
May 19, 2025
28 replies
3498 views

Over 15 years with Sonos. Once again, the App at the point of not useable. I have 9 Sonos components and getting more frustrating every day.

When I go online it shows 3 of the nine are connected.

There has to be someone at Sonos that know what they are doing. SONOS IS FAILING.

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G

Gaham

Headliner I

Don't shoot the messenger: According to your profile you’ve got Playbar, Play:1/Play:3. These units have been challenged by S2 since May 2024. Being 13 years old, they are unable to cope with the elevated requirements of the new app.

I’m not sure what point you are trying to make here. Sonos shipped the updated S2 app to me knowing what hardware I have so if some of my speakers are “challenged” why on earth did they do it and why would anyone defend them?

This is just more evidence that the problems that a number of us are experiencing are down to the historic and current incompetence of Sonos.

Smilja

The Linux OS running on the old units is outdated and cannot be updated due to hardware limitations. Hence the split into S1/S2 five years ago. Downgrading these items to S1 reforges the status quo ante May 2024.

Here’s a rundown of the Sonos’ product history.

Sonos - Wikiwand

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Smilja

I’m not sure what point you are trying to make here. Sonos shipped the updated S2 app to me knowing what hardware I have so if some of my speakers are “challenged” why on earth did they do it and why would anyone defend them?

I don't think that they were aware that the oldest of the S2-capable items would surrender to the new condition(s). They know it by now, of course; according to a statement on Reddit, they are trying to rectify the situation by firmware updates.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

C

craigski

Local Superstar

I have been part of the Sonos beta testing program since 7th May 2024, without signing up, they just call it the production release.

Isn’t all modern consumer software/services in a perpetual beta, as the vendors add new functions and features on a regular basis, ie the ‘product’ is never finished, it evolves?

G

Gaham

Headliner I

I’m not sure what point you are trying to make here. Sonos shipped the updated S2 app to me knowing what hardware I have so if some of my speakers are “challenged” why on earth did they do it and why would anyone defend them?

I don't think that they were aware that the oldest of the S2-capable items would surrender to the new condition(s). They know it by now, of course; according to a statement on Reddit, they are trying to rectify the situation by firmware updates.

Kind of shoots a hole in the argument that they had done “real world” testing before the 7th May 2024 release. Lot’s of us in the real world have a mix of new and old.

What is odd though is that my older devices actually seem to be my most reliable. The Play:3 in the study is rock solid. The PlayBar too but 90% of the time that is used for the TV. The Era 100s play up the most, they are linked to the Beam with a Sub Mini, and they ironically show a strong connection.

jgatie

The “real world” statement is pure CYA bull. There have been numerous accounts that the beta testing uncovered all of the bugs and missing functions, and the beta testers were beating the doors down with complaints. The developers passed these on by “yelling and screaming” at meetings but they were overridden by the promise to the investors that that the headphones would be out by end of FY24.

So stop trying to parse that statement looking for gotchas when it is obviously BS in the first place.

G

Gaham

Headliner I

I have been part of the Sonos beta testing program since 7th May 2024, without signing up, they just call it the production release.

Isn’t all modern consumer software/services in a perpetual beta, as the vendors add new functions and features on a regular basis, ie the ‘product’ is never finished, it evolves?

If the development process is not properly managed then sadly the answer is yes.

But it should be beta tested before it gets to us.

jgatie

If the development process is not properly managed then sadly the answer is yes.

But it should be beta tested before it gets to us.

For the 100th time - IT WAS BETA TESTED!!! Within days of the initial release, there were posts here and all over reddit saying it was beta tested. Posts by people who actually participated in the beta! Bottom line: Beta testing was done, and test results were ignored!!!!

Smilja

The Era 100s play up the most, they are linked to the Beam with a Sub Mini, and they ironically show a strong connection.

You already rebooted Beam → Sub → left Era 100 → right Era 100?

Reduce wireless interference | Sonos

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

J

JJohns

Contributor I

I rolled back to the S1 controller several months ago. All my stuff works great now except my Sub which I cannot downgrade back to S1 for some reason. So its sitting on the floor waiting.

I was wonder if the S2 issues had been fixed so I could “upgrade” back to S2 and get my sub back. It would appear no is the answer.

I’ll check back in 6 months.

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