Controllers & Music Services

Running Android 9 on Pixel 2 XL. Go to settings to add a new speaker. App says "Sonos app needs updating" and shows an Update button and a Done button. Tapping the Update button opens the Sonos Google Play page with only 2 options, Uninstall or Open, so the app appears to be updated. Go back and tap Done instead, but still can't add speakers. It continuously goes in this loop of needing to update the app. Already tried uninstalling/reinstalling, clearing app cache, rebooting phone. New Play 5 is a brick at this moment, thanks guys. Fix the app now.

Controller app

Doctor Sonos here. Remember me? You surrendered control of your teeth when you gave me money for "fillings" last year. Your fillings are totally under my control. They won't work any more until you accept my latest terms. Without my consent, they remain in your head but you can only use them as long as you agree to my shifting conditions. I alone decide when your teeth stop working and need an "upgrade". Your consent is irrelevant, really. Get over it. You can't chew until you install my latest remote control software, sorry for the inconvenience. But really I have your best interests - and those of me - and my marketing partners at heart. We can monitor what you eat, and how often you chew. For altruistic reasons, really. Trust me, I'm a doctor. Oh, and eat this cookie. That's an order, or I won't speak to you any further. There, that's better. Now go ahead and click on the upgrade. It's the path of least resistance. I'm a doctor - trust me.

I am playing music from My Music (purchase iTunes music) on the iPhone and Sonos will not play the entire songs. It just skips to the next song. Very frustrating.

Love the system, but I wish... When you're in shuffle and click NEXT to skip the current song, I wish it would automatically fade out the current song before skipping to the next for a more seemless listening experience.

Currently, Tidal artists are listed in the order they were added to favorites rather than alphabetically. This makes it very difficult to find a particular artist when scrolling though hundreds of artists. This problem should be easy to correct. Bluesound lists artists in alphabetical order.

I haven't been using the OS X desktop for a while because you all crippled it and made the UI impossible to read. I understand that the 20 year-olds love their 'night mode', but a lot of the rest of us can NOT read the text when it's white on black/dark background. Everything is double-vision when it's like that. It's not usable. I work on my mac. I shouldn't have to use the tiny phone interface for sonos, when I'm sitting working on my mac. It needs to have full functionality and a usable UI. When will this be fixed?

For some reason the latest app version stopped my 4S from accessing and controlling my speakers. I have always used this old phone to stream music but now I get the black screen telling me the version is not compatible. The app really should be backward compatible. Please correct. Or enable going back to previous version.

What is the purpose and why is my sonos speakers & bridge sending data to locations in Virginia?

I use the Mac desktop Sonos app. It prompted me to upgrade today, so I did. Only now it won't work at all because it says I need to update my OS. I don't want to update my OS – it'll kill Photoshop, for a start, and I can't afford to drop hundreds of pounds replacing software. It's not as if it's an ancient OS anyway. Everything was working fine yesterday. Can I just roll back to that point somehow?

Dear Sonos developers, I know one of the selling points of the Sonos system is that it doesn’t pause music when a call is received so this is a feature implemented on purpose. However, this “feature” is extra annoying in my opinion and, judging by other comments on this forum, to great many other Sonos users. Please add an option to pause music when a call is received like every other god damn iOS application (I would guess Android would be doing the same thing). On iOS 10 and above this is done using CXCallObserver that is part of the CallKit. Easy to do so, just give us the option, please!!! It’s super frustrating when I listen to pumping techno, get a work related call, and all I can do is run out to another room! Meanwhile it sounds like I’m at a club instead of doing work! Unacceptable Sonos!

Would be really nice if Sonos could add an intercom feature to your product, such that you could use your mobile device as a mic and be able to intercom into any area with a Sonos component. this would be a really useful product improvement.

The latest update has made my controller stop working. I use an amazon kindle fire to control my sonos (speaker and sound bar) - but with the latest software update it now says that my kindle software is not recent enough. I've spoken to amazon, and the software is up to date. I've spoken to customer services at Sonos - and they say there's nothing they can do. I cannot return to the previous version of the app. Does anyone know of a way to get the old version of the app back? or is there another update? My fire is not that old. I am really cross that what was working well is suddenly cancelled by Sonos - I understand that old hardware won't get new updates forever, but it seems wrong that it is made to not work anymore (and no warning given or I wouldn't have updated the app) and there seems nothing that I can do. Sonos is a premium brand and I had been very happy with it - but not now

I have a Samsung Galaxy A8, which I have been using pretty happily with my Sonos System on all the latest software, but I just received the Android Pie (9) update, and now Sonos is draining my Battery 30% of the usage just by Sonos in the last 8 hours another 25% is by the Play Services, and the phone is getting horribly hot! I updated the Sonos App after the operating system, which may have helped a little, but to get more than 11 hours of battery life (where before I had 24+) I have had to uninstall the Sonos App. Having had to ditch my trusty CR100 controllers (To which I managed to buy some Play1's and a Beam), Now I find I cant use the device of choice to control Sonos and it still be a useful phone. I see many threads on here about Battery life issues, and many threads on Android Pie and Media issues, but if the main interface to Sonos is an android phone and it's not usable how am I supposed to control it? After all my Phone is a Phone first, a Sonos controller well less t

Is it possible to get older sonos controller versions as my older iPad controller in basement of house is know outdated after automatic updates?

Sonos software no longer supports certain functions on Mac or PC. Specifically I can no longer add a device using my Mac. The Mac and PC are not being phased out and are my choice for controlling my Sonos system. I take exception to being forced to buy another device to setup my system.

The SONOS Mac app v 10.0, build 48261220 has a serious memory leak. Using top -o rsize I find a steady increase in resident memory usage. It starts around 150Mb and grows steadily. I have seen resident size as large as 2.1Gb before I kill it. In 1.5 hours, streaming Pandora, it went from 150Mb to 560Mb. There is a jump in memory use every time a new song played.

It would be *very* useful to have the option to define a sound volume level that each Sonos unit would default to every time music is starting (not only after power has been switched off and on again). E.g. this way I avoid my young son getting chocked when he starts playing some children’s music at the sound level last night’s party ended at… :) Kind regards Michael

I have a android device that I put version 8.xx software in it some time ago ( never connected it to my system) I now want to see it as my CR200 is not working all the time and support has come to the conclusion it's malfunctioning after getting it from them just last year. The android did connect to my existing system but it wants me to update which mean it will update to ver 9.x and this will brick my dock which I don't want to happen. My question is how can I get this version to run on my device without updateing to the latest device so I can continue using my dock which is all I play from, not from any internet music source my dock is my most important device in my system.

Hello, I have a Kindle Fire HDX 3rd generation running the most current operating system, 13.4.5.5.3 which was just installed February 23rd 2019. When I try to run the Sonos controller app, it says "The software on this device is out of date". I have uninstalled and reinstalled the app and also did a soft reset with no joy. I guess the HDX could no longer be supported like the old ipads, but Amazon is still releasing updates for it as recently as February. I just recently pulled this from the drawer becuase the size makes it easier to take on the train than my 8" Kindle. Any help would be appreciated. I ran a diagnostic from the controller on the HDX, but think that is about my system, not the controller, but just in case I am wrong, the number is 290533075 Thanks in advance!

I have a Late 2013 Mac pro and I'm using the headphone (stereo) line out which connects to the line in on a connect. (not the amp, just the bridge). Don't get me started on the fact that the play3 has no line in - $300 later I got over it and bought a connect. From there I connected the connect directly to two Play:3s. I had tried wirelessly connecting to the speakers, but it was so delayed over wireless that it made watching any video unbearable and out of sync. Airplay, even worse. So much for wireless hifi eh? Connecting the speakers directly with ethernet cables fixed the delay but now I have another annoying issue that I can't figure out how to make go away. If the audio output in a video (say youtube) stops or even gets too quiet, the sonos controller automatically switches itself from play mode to stop mode. If I leave the controller open on my computer I can sit here and watch it happen consistently in any quiet part of a video or song. If I press play on the sonos contr

the app keeps turning my speaker volume down.

Hi, I am experiencing what appears to be a notorious problem with Sonos. The controller suddenly stopped connecting to my iTunes library and I now receive the dreaded "server cannot be found" error message. I cannot for the life of me figure out what is wrong. The controller was playing music from my library this morning without issue before I went to work. After I came home and booted up my computer, Sonos can't connect. Absolutely nothing changed with my system between this morning and now. I really don't want to have to remove and reconnect my iTunes music folder (20,000+ songs) to resolve this issue. Help!

I use Sonos desktop controller a lot because I am often at my computer. My music library is located on my Synology NAS, ripped CDs in FLAC format Creating playlists from the library content seems to be be very unintuitive, requiring 4 clicks to add a track. I would like to see 3 enhancements to the desktop controller 1. Block Addition I would like to be able to carry out multiple selections from the queue and then add them to a playlist. It seems I can only add them one by one? 2. Drag and Drop Addition With a playlist open in the right panel I'd like to be able to select one or more items in the queue and drag and drop them onto the playlist to add them. I can't see any way to do that? 3. Prevent Duplicates Option Currently, if you add the same track to a playlist it creates a duplicate entry. It would be good to have a prompt "Track is already in queue. Duplicate it? Y/N"

On Spotify, I can have a 'Crossfade' of up to 12 seconds. I hear the music blend in together with this while listening through the Spotify app. However this does not seem to carry over when listening to the same music off of my Spotify app through my Sonos players. Is there something I am doing wrong? I searched through the Sonos configuration and menu and do not see any way to do this. It is in the Spotify app though. Any thoughts?