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nikoli
Contributor I
Dec 12, 2018 6:19 AM UTC

Can no longer add speakers after 12/11/2018 "update"

Running Android 9 on Pixel 2 XL. Go to settings to add a new speaker. App says "Sonos app needs updating" and shows an Update button and a Done button. Tapping the Update button opens the Sonos Google Play page with only 2 options, Uninstall or Open, so the app appears to be updated. Go back and tap Done instead, but still can't add speakers. It continuously goes in this loop of needing to update the app. Already tried uninstalling/reinstalling, clearing app cache, rebooting phone. New Play 5 is a brick at this moment, thanks guys. Fix the app now.
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    6 replies

    Chris
    Chris
    Lead Maestro
    Dec 12, 2018 1:40 PM UTC
    If you go into app under settings...about my sonos….what version of the app does it say you have (should be 9.3)
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    nikoliAuthor
    Contributor I
    Dec 12, 2018 3:12 PM UTC
    9.3.1
    Looping update issue appears to be resolved overnight in this version. Was able to add the speaker on the first try without any app update prompting. Thanks!
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    Smilja
    Smilja
    Dec 12, 2018 3:25 PM UTC
    Remove the Sonos app, restart the phone and reinstall the app from the Google Play Store.
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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Bgb1974
    Lyricist I
    Apr 13, 2019 1:28 PM UTC
    Same issue after April update. ?
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    Jayrok
    Lyricist I
    May 8, 2019 11:39 PM UTC
    I currenty have 10.1.2 installed and experiencing the same issue on android. Trying to add surround to a room, keeps telling me to update the app or done, if i select update it takes me to googleplay, but doesn't download because i have the latest. I now have two very expensive play5 paperweights.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    May 8, 2019 11:46 PM UTC
    Hi folks, what you're describing sounds like a controller that's in limited or partially supported mode. They're unable to add players or adjust most settings. While we try to keep software and hardware working with Sonos for as long as possible, eventually the demands of the software or other factors can prevent us from supporting a software version or hardware, usually well after the device manufacturer has stopped supporting it themselves. As our system requirements change we will keep this page updated. It doesn't happen very often, but from time to time, older software versions will need to be updated.
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