Controllers & Music Services

I have found the new updated controller to be extremely difficult to use. I.e switching room to room, locating playlists in pandora, changing volume in 1 zone, switching stations from pandora to spotify, searching for old pandora stations, searching for new pandora stations, downloading spotify stations to listen to later offline. I could go on but it wouldnt solve the problem. The last ios based controller was extremely user friendly. Very simple and quick to find all the settings. It was highly intuitive. I dont find any of these to be true on the latest update. Is there any way to revert back to the simplified interface? If not would it be possible to have a future uodate that can bring back many of the easier to use functions? Its so annoying and difficult to use that were discussing getting rid of sonos and going back to our old setup.

My friend convinced me to buy Sonos, and he showed me how to get music streaming to it. But he likes to mess with people. So every time he's over at my house now, he changes the music stream from his phone - just to fluster everyone. I've changed the Sonos password online (i.e. from a Windows computer, via web browser, log in to sonos.com and change my Sonos profile password). As I recall, that's the same password I used during the Sonos speaker setup. But after changing that password and restarting the Sonos Mobile app on my phone, I am still able to access my Sonos system without being prompted for a new password. How do I lock my prankster friend out of Sonos while still allowing him to use WiFi when he's at my house?

I just ran the most recent update of the controller on Mac (version 8.2, build 39247040). I notice that Pandora created a new subfolder of "My Stations" and inside of that, my stations are sorted by date most recently played. I'm sure that was requested by some users, but is of no use at all to me. I want to browse channels alphabetically as it has been. Is that a preference I can change or is this the new sort order we all have to use now?

When I browse artists in music On this Phone, an album art is pulled and displayed as an icon for the artist. When I browse Music Library it does not. I’d like to suggest an updated to fix this please.

Just got a Play:1, set it up successfully with my i Phone added another i Phone and i Pad. All working fine. Down loaded the Windows Controller. When I tried to connect to my existing system I get the message "No existing Sonos system could be found" Any help would be welcome.

With the latest sonos app causing the ability to control my sonos speakers from the lock screen now unreliable and missing, I'm searching for alternative ways to easily adjust the volume or pause/stop the sonos with a third party remote control.....either hand held or wall mounted. It is quite annoying to have to unlock my phone, open the app all just to adjust the volume or pause music. Who has used 3rd party remotes with success.....which ones did you use? FWIW, I am wanting this to control the older Sonos Play:1 speakers. I have 3 of them......all mounted high and out of reach.

I have sonos installed in several rooms and set alarms at different times but with the same radio station playing. There I should no option to be able to Group these staggered alarms. I wait until each alarm activates and then Group as I move around rooms. A small thing but it would be great for this to be able to be carried out automatically would be most welcome

Hi everyone, I currently have a few Sonos devices at home but still use a traditional amp with my legacy hi-fi system. The only reason I would consider the new Sonos Amp is to avoid the hassle of starting up my amp each time I want to listen music on my hi-fi system. Currently, although I could always let my amp on, I do not do it as it heats up significantly when on. Turning it on is quite painful, especially as it requires a few seconds of warm-up before I can select an input source. So here's my question: is the Sonos Amp designed to be always on? or at least, is it appropriate to have it always on? Is there a smart feature that prevents it from heating up when in standby? How does it handle speakers when in standby? Is there no current/ sound at all or can you hear an indistinctive white noise? Thanks for your help!

Hi! I have play 1s and a play 5 setup over 4 rooms. My 3 yr old keeps fiddling with my phone and starts playing music in one room or the other at odd hours. Is it possible to password protect each room individually?

I have two Sonos Play1’s on the same network. The Sonos app sees both players as separate rooms, and currently, the app can play the Sonos in either room (as expected) What I would like to be able to do is to add an additional level of security so that anyone using the app to play music would have to add a password or something similar to play music in a specific room. The reason I need this functionality is because the two Sonos Play1’s I have, although they are connected to the same network, they are in different buildings. So with the current set up, someone in Building 1 (Room1) is also able to play the Sonos system in Building 2 (Room2), which is clearly a problem! If there is a solution to this problem, could you please advise.

i know that it's possible to achieve this by creating a playlist with a single song in it, but this is bonkers.  almost every single alarm app you can download give you the option of choosing a song you'd like to wake up to. it's the most obvious thing someone would want in an alarm app.  most also include a slow increase in volume to some threshold and a repeat, so that it doesn't turn off if you don't wake up.   it shouldn't include a ton of extra keystrokes if i just want an alarm to wake me up with a specific song in the morning.

I was told to post this in the community. Who do i have to contact to talk about adding an option to add LINE-IN to the FAVORITES MENU Thanks, Sonos is awesome!

The Sonos control app for android sucks on Android, it's horrible on Chromebooks. My set up works, for now, luckily. Many others aren't so lucky. I need 2 new speakers to fill out my home... I've been waiting to see if Sonos would get it together and fix this ongoing major gap in support. Do I have to ditch my Play 5 and get another system? Hint: All you have to do is say we will have a Chromebook app soon OR we are never going to make one. That's all!!!!!!

In Spotify web player, albums are sorted by artist in alphabetical order. In Sonos the ordering of saved Spotify albums seems random, so you just have to scroll through everything until you find the one you want, which sucks. Seems like pretty basic functionality to me and really lame that it doesn't already exist.

So I'm sitting in my living room. No music is playing, I'm home alone. Suddenly, a completely unfamiliar artist from a genre I virtually never listen to (hip-hop) starts playing with increasing volume. I quickly pull up my phone, go to my Google Wifi to see who's on the network - nothing unusual. The source in my Sonos app is Spotify, as I manage to turn down the volume and turn the music off. A look at https://www.sonos.com/myaccount/products/ reveals no new / recent additions, although I'd like the option to revoke/remove software. Any idea what could have happened? It sounds like either someone connected to my Sonos account somehow or perhaps managed to hijack my Spotify account. I have no suspicious activity in Spotify either and as mentioned, no one else was on the network at the time either. Thanks

Does Sonos is planning an update for Android users to be able to listen video streaming services through Sonos speakers. Reference: I just bought 3 Sonos One speakers.

kiss is my goal but per the usual app gyrations, Sonos app is anything but simple, for me. As the Dao talks about, everyone else is sharp, I alone am dull and have no end of confusion using this system. How do I find my likes across several devices that I use to control my play1 and 5? I’m talking real basic here as playlists and likes are scatter across 3 iOS, 1 Android, and one iMac.

If I have 3 sets of speakers connected to one Sonos Amp (living, kitchen and bedroom) Can I play different music through the seperate speakers Can I select to play sound through only one set of speakers ? Cheers Andy

I am having difficulty clearing what is being played in a room or rooms. It is causing other devices to not be able to play or override what was last played in a given room. Ultimately we can get it to work, but just seems like it’s a challenge. Any others experiencing this?

Hi, I'm very excited about Sonos, and recently upgraded AV Receivers to be able to seamlessly switch inputs from CD/DVD/Phono/Sonos while using the Autoplay function in Sonos. Fantastic idea, (and very surprised not everyone's doing this), BUT I find that my system is no longer in sync (the Sonos P3's and P5 are ahead of the sound coming through the Connect via Hifi). I did not have this issue with the lower end Denon 1911, but I do now with the 3313. I can add delay with the 3313, but that doesn't help me since it's the other Sonos modules that are ahead of the Denon. Adding the possibility of adding delay (in addition to the required 70ms for processing) would make my system whole again.

My speaker system turns itself on without being prompted. This occurs day and night, but night blaring music frightens me and is persistent. At least during the day I can turn it off. There are no alarms set and I think this is a software issue. This has been happening ever since I bought the speakers and the only way to correct is unplugging the entire system. I suspect Sonos software is just plain bad, but would love a better explanation.

I have created a few Sonos playlists and I would like to copy the playlist songs to an SD card for playing in the car. I've searched and searched but all references I find refer to uploading songs or playlists to Sonos, I cannot find any references to how to download/export a playlist to other devices. Is this possible? And if not is this a feature that can be considered for future updates? It is an incredibly simple feature to implement so I am amazed it hasn't already been implemented, and it seems a shame to spend so much time building playlists in Sonos that I can't make use of on other devices. Just to clarify, all the songs I want to download/export are on my network, i.e. I'm not talking about downloading anything from any streaming services. Thanks Mark

For some reason the account listed on the app on my phone is for my husband. I have no idea how this happened and neither does he. He doesn't know his password. I need to switch to my account on the app on my iPhone because under his account only 2 of our subs show up and we can't add anything without him being signed in. Also, we need to use my account because he doesn't have pandora without commercials and I do. You would think it would be easy to switch account of who is logged in - but this seems impossible!

I create Sonos Playlists from songs from Napster. Randomly, I will try to play a song in the Playlist and I will get a "Unable to Play...lost connection to Napster". I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. This has been a problem for years and I have been on the phone with both Napster and Sonos Support. This appears to be a Sonos problem as I have no problem playin the same songs through Napster on my laptop. When will this be fixed??? There are numerous posts from the community on this issue going back 4 years!!!!

Hello sonos! At this moment we use a wake up light where the light fades in really slowly. We would like to have the same option with or songs set-up. So an option for the alarm function in the app where we can set an amount of time for the music to reach a certain volume! Please make this 🙂