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Strysica
Contributor I
January 6, 2019
Answered

Connect with Onkyo

  • January 6, 2019
  • 15 replies
  • 2865 views
When I first set up my connect with my Sonos ready Onkyo receiver, the Sonos app would switch the inputs on the Onkyo when I selected music to play. Now it will not switch. I have to manually do it with the remote. Any idea's? Thank you.
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      Best answer by Strysica
      Thank you for your help. I figured it out. The Onkyo needed an update. All is well.

      15 replies

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      fammi
      Lyricist II
      March 24, 2019
      Same here with an Onkyo TX-NR686.

      Onkyo support told me, they had the same receiver and a Sonos Connect with firmware 10 working in their lab...
      Keithrocka
      Contributor I
      March 25, 2019
      So what did they say your options were to fix it?? Return the receiver or? Did they give u a solution?
      fammi
      Lyricist II
      March 25, 2019
      So what did they say your options were to fix it?? Return the receiver or? Did they give u a solution?
      Support person didn't believe it was a general problem with Sonos firmware 10 because, according to him, they have a working system in their lab.

      They suggested to ship the receiver to an Onkyo repair center to have it tested.

      As I'm seeing a couple of posts here where people have problems to get "Works with Sonos" to find their Sonos Connect with different Onkyo and Pioneer (= same company) receivers, I still believe it's a problem which can be fixed with a firmware update. In the meantime I have my Harmony Elite configured as a workaround. Doesn't switch the receiver on from the Sonos App though.

      Shouldn't do any harm to give them a call yourself to make them aware, there are more people with this problem.
      Keithrocka
      Contributor I
      March 26, 2019
      Okay so i called onkyo again today and the case was "escalated" to another group who are supposed to get back to me in 24-48hrs. I wouldn't send it off to a repair center, i would just return it as it has only been 2 weeks since i bought it - but i'd really like it to "work with sonos", lol.
        ChrisB76
        Lyricist I
        April 8, 2019
        My Onkyo TX-8270 stopped supporting the "Works with Sonos" integration after the recent Sonos upgrade to version 10.1.

        It took a few tries to get it to work with I originally purchases the Onkyo. That was annoying enough, having to bring a TV to my receiver to get everything set up -- I'm certainly not going through that after every Sonos upgrade.

        So I just returned my Onkyo -- will switch over to a Sonos-only living room.
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