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Strysica
Contributor I
Jan 6, 2019 1:26 AM UTC
Answered

Connect with Onkyo

When I first set up my connect with my Sonos ready Onkyo receiver, the Sonos app would switch the inputs on the Onkyo when I selected music to play. Now it will not switch. I have to manually do it with the remote. Any idea's? Thank you.
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      StrysicaAnswer
      Contributor I
      Jan 7, 2019 10:10 AM UTC
      Thank you for your help. I figured it out. The Onkyo needed an update. All is well.
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      15 replies

      Ken_Griffiths
      Ken_Griffiths
      Jan 6, 2019 11:09 AM UTC
      Here is a useful Onkyo (YouTube) video on how to set things correctly with a Sonos Connect. Perhaps see if that helps...

      https://youtu.be/gFFPJp8yFhg
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        StrysicaAuthor
        Contributor I
        Jan 6, 2019 8:24 PM UTC
        Thank you for the video. That is how I set it up. Originally the Sonos app would change the Onkyo to the correct channel when I played something. Now it will not do it anymore.
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        Ken_Griffiths
        Ken_Griffiths
        Jan 6, 2019 9:29 PM UTC
        Thank you for the video. That is how I set it up. Originally the Sonos app would change the Onkyo to the correct channel when I played something. Now it will not do it anymore.
        Have you perhaps tried powering off/on both devices and removing/reseating the cable connection... just to see if that 'disconnection' resolves it?
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          StrysicaAuthorAnswer
          Contributor I
          Jan 7, 2019 10:10 AM UTC
          Thank you for your help. I figured it out. The Onkyo needed an update. All is well.
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            Ken_Griffiths
            Ken_Griffiths
            Jan 7, 2019 11:24 AM UTC
            Thank you for your help. I figured it out. The Onkyo needed an update. All is well.
            Ah, good news. Glad you managed to sort it.
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              planetalfa
              Lyricist III
              Feb 2, 2019 9:08 AM UTC
              Thank you for the video. That is how I set it up. Originally the Sonos app would change the Onkyo to the correct channel when I played something. Now it will not do it anymore.
              Have you perhaps tried powering off/on both devices and removing/reseating the cable connection... just to see if that 'disconnection' resolves it?
              I have the same issue after sonos upgrade 10.0 . I have onkyo tx-rz 730 and onkyo tx-rz-1100. Both wired with Sonos Connect. Everything worked fine until Sonos updated to 10.0 . Now onkyo doesn't switch on and choose input after pressing play button on sonos app. The receivers have latest firmware. Powering on/off doesn't help
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                planetalfa
                Lyricist III
                Feb 20, 2019 10:14 PM UTC
                any support?
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                Airgetlam
                Airgetlam
                Feb 21, 2019 3:45 AM UTC
                What support are you looking for?
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                Bruce
                Tuomas
                Lyricist II
                Mar 20, 2019 9:37 PM UTC
                any support?

                I have exactly the same problem. Tried to factory reset the RZ730, no help there. It just keeps saying “Sonos connect could not be found” under hardware/ Sonos connect, when trying to scan for available systems.
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                  Keithrocka
                  Contributor I
                  Mar 21, 2019 1:34 AM UTC
                  My new tx-rz830 onkyo receiver also says connect could not be found as well. Would love to know if it's a fix needed on the only side or Sonos. I'm thinking not Sonos cause I was just on the phone with Sonos and they said our system is running appropriately and all looks good from their end. Onkyo says it's a problem stemming from the Sonos 10.0 update. Don't know what to do next. Bought the receiver solely cause it was going to work with our Sonos system.
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