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R.J.Littlefield
Contributor I
February 26, 2019
Answered

Existing System Not Found

  • February 26, 2019
  • 8 replies
  • 2755 views
Just got a Play:1, set it up successfully with my i Phone added another i Phone and i Pad. All working fine. Down loaded the Windows Controller. When I tried to connect to my existing system I get the message "No existing Sonos system could be found" Any help would be welcome.
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    Best answer by Airgetlam
    Then I'd recommend that you contact Sonos directly to discuss it. There may be some virus protection or firewall that's blocking the Sonos controller from reaching out to contact the speakers.

    8 replies

    Airgetlam
    Airgetlam
    February 26, 2019
    That's a pretty good indication that the windows machine is on a different network than the iPhones and iPads. Make sure that everything is connected to the same network.
    Bruce
      R.J.LittlefieldAuthor
      Contributor I
      February 26, 2019
      Everything connected to the same network. I only have one router, a sky Q box.
      Cheers
      Airgetlam
      AirgetlamAnswer
      February 26, 2019
      Then I'd recommend that you contact Sonos directly to discuss it. There may be some virus protection or firewall that's blocking the Sonos controller from reaching out to contact the speakers.
      Bruce
        Misfit
        Enthusiast II
        February 26, 2019
        Configuring Windows firewall to work with Sonos

        Check your network connection type.
        RSH
        Lyricist I
        April 4, 2019
        i got the same problem, i have checked everything. i even reinstalled my win 10. so iam beginning to think it can be a windows problem.
        Jeff S
        Jeff S
        Retired Sonos Staff
        April 4, 2019
        i got the same problem, i have checked everything. i even reinstalled my win 10. so iam beginning to think it can be a windows problem.

        Hi RSH,

        What antivirus and firewall are you running/ Please try the steps found in Misfit's post to configure your computer to connect to your Sonos system. If you can connect with a mobile device, please submit a diagnostic report from that device and reply here with the confirmation number.

        If you are unable to connect with any device, try the steps found here.
        Help others find useful content by clicking the like button and selecting the best answer to your question.
        RSH
        Lyricist I
        April 4, 2019
        i have checked both antivirus and firewall. testet on my laptop with a little older windows build, and it connected right ahead. 🙂 i have also walked trough every step i can find here on this forum. but iam gonna try to degrade my windows build to see if that is the real problem.
        Jeff S
        Jeff S
        Retired Sonos Staff
        April 4, 2019
        i have checked both antivirus and firewall. testet on my laptop with a little older windows build, and it connected right ahead. 🙂 i have also walked trough every step i can find here on this forum. but iam gonna try to degrade my windows build to see if that is the real problem.

        Have you checked your computer's network type? If it's set to public, you may need to change it to a private connection instead.
        Help others find useful content by clicking the like button and selecting the best answer to your question.
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