Controllers & Music Services

I have a large Sonos network and want to Permanently Group the Master Bedroom (1 - Sonos 5) and Master Bathroom (2 - Sonos 1) so that they always play the same all of the time. I know I can Group them together. However, when I group the whole house (15 speakers) and later ungroup the whole house, it requires that I go through a bunch of extra steps just to recombine those two rooms. I just want to make sure they stay together all of the time - (Why is this so hard?)

Recently updated my iPhone and now I can’t run a truetune, any ideas when this may become available?

First time posting, so any help is much appreciated. My Sonos system is set up in our small home in the mountains of Colorado and we unfortunately have no internet access. My Play 5 (Gen 1) is plugged into a WIFI router that I then access from my iPhone or iPad to control the system. Normally this works great. But this past weekend the Sonos control app on my phone told me that I had to update the software. I do get 3G cell service at the house but this did not help me. I’ve even tried a cellular hotspot but we're too remote and I can't get a strong enough signal. This is the second time this has happened and rendered my system totally inoperable. My solution last time was to haul the whole system (including router) to somewhere that I can plug into the internet and then update everything. This is obviously a pain. Is there a way to update my speaker software without having access to a wired internet connection for my router? If not, can I somehow force the system to skip

My devices updated yesterday, but I can't seem to see what was updated - are there release notes anywhere?

I have a single router network (BT Homehub 6) and a Sonos set up (4 x Ones and Play Bar). System works great from iPad and IOS10 and IOS11 phones. But no matter what I try I cannot get my MacBook to connect to the system. When I open it up I'm asked whether its a new system or connect to existing, I choose the latter. The message is no existing system can be found, so I go through the two button press on one of the devices but it does not connect. Any ideas?

Hi, I have various Sonos speakers including Play 1's, Play 3's, Sub and Play Bar (I do not have any Play 5's, Connect or Connect Amp). Will I be able to connect an Amazon Echo or Echo Dot to my existing set up when this functionality goes live, or do I need to purchase new speakers when/if Sonos release speakers with microphones built in? Thank you.

I am running V 6.2.2 Sonos Controller on iOS. My speakers are all on V6.3. The advanced room setting (for EQ, etc) are no longer present in the Sonos app. As I have read elsewhere on these forums, the controller and system must be the same version. I have tried both "resetting the controller" and uninstalling and reinstalling the app (then reconnecting to the existing system). When I try "online updates" it says "no update required; your Sonos system is up to date." I also occasionally get a pop-up in the iOS app saying I need to update the system software; however, when I follow the subsequent dialog, I get the same "no update required" message. I am experiencing these problems on both an iPhone and iPad. Any ideas? Thanks!

Using Windows 8. Controller on my computer. Under "Manage" drop-down, "Music Library Settings" is grayed out. I can't add any songs because I don't have access to the menu!!!!

A welcome functionality improvement was the double tap next track on the pause button. So a logical next step would be say a triple tap to go back a track... yes?

Hello I want to turn the volume up and down, when the phone screen is both locked and when doing othe stuff. It's annoying that I have to go to the spotify app to turn volume up and down (I don't use the sonos app, and I'm aware you can turn this setting ON in this app). But however, I can't do this in the spotify app since switching to sonos.. help

Have a friend who was at my house on our WiFi. He was playing music through Spotify app, on my Sonos. Once he went home / no longer on my WiFi - he was still able to open Spotify and play music on my Sonos! How does this happen and how can I stop it?

..was the message I got just now when I tried to turn on my Sonos this afternoon. It worked fine this morning. Now when I touch the Sonos icon I just get this message, with no option to update anything. I have a Samsung Note 2 tablet GT-P5110, and the Sonos controller is version 7.4. Does it mean my tablet software is outdated? If so it sounds as if I need a newer tablet... Or have I missed something simple? Thanks in advance S

After the latest Android update on my Galaxy S7 (Nougat), the ability to access volume directly from the notification area is no longer available. I've attached screenshots showing what the notification area looked like before and after the update. Note that in the old screenshot, the volume icon is in the notification area. From there it's a quick click to adjust the volume. After the update, the volume icon is no longer there. You have to click to load up the full app, which takes a couple seconds, and then access the volume. It may not seem like a big deal but when one song is much louder than the last one, the sooner you can adjust the volume, the better. I do have the "Allow Volume Control on Home Screen" option checked but that isn't directly relevant and doesn't help. Is there any way to get the volume icon back in the notification area? Thanks in advance!

I recently discovered that the Sonos app is that number one drain on the battery in my iPad. Yesterday the battery monitor under Settings on my iPad reported that 80% of my battery usage was due to the Sonos app--7 min active and 10 hours plus in background. I am now using the app to make changes and then killing it until I need to use it again, but this is a pain. Is there another solution?

Since upgrading my MAC Sonos controller software to 7.2 it just "hangs" on startup with "Application Not Responding". I have tried re-installing it but no joy. The sonos system itself is OK (I can drive it from my Android phone) but no luck from the MAC. All was working fine till I upgraded. MAC is OSX El Capitan (10.11.6). Any ideas ? Is there any way of doing a full un-install so I can do a clean re-instal.

Hi My daughters Huawei Y6 pro running Android 5.1 has a problem simlar to one reported for Huawei y5: The sonos app seems to start up, showing introduction screen for a few seconds and then fades out and disappears. Reinstalling does not help. No error messages. What to do about it?

Why can't I reorder my favorites? In Sonos Music Source SiriusXM, in Favorites, I can't drag and reorder my channels, which are just listed numerically. In the Tidal App, my favorite artists are alphabetized, but in Sonos Music Source Tidal, in My Music/Artists, they are in some random order, which is beyond frustrating?

I need to know how to unpair my phone app from my neighbors device. I cant power it off or unplug it, its not in my house, i cant connect to it from my phone. I can mess with his play list, but i cant sre my own sonos with my phone.

Running version 7.4 & all of my room settings are gone, can't do trueplay or modify anything. I'm not in the beta program either

Hi, I have two sonos play 1 speakers. One in my living room and one in my bathroom. Both are paired. Is there a way I can control the volume for each speaker independently? I would like the volume in my livingroom high and then the volume soft for the speaker in my bathroom. When I try to decrease the volume on my bathroom speaker it also automatically lowers the volume on my living room speaker.

Jag vill byta namn på mina spelrum. Hittade inget i inställningar där jag tycker det borde göras?

Hello I have several sonos speakers (2 play1s set up as a pair, 2 Play5 gen 1 also set up as a pair and a connect amp). They are all directly connected to my network via ethernet cable (had a lot of problems with wi-fi dropping out). Since connecting ethernet cable directly, I had very few problems (for more then 1 year) but recently, I find that the play5 pair drops out of the group. Sometimes the controller even stops recognizing it, and the controller app prompts me to reconnect it. Do you think a 'factory reset' will help? I have seen the warnings that data could be lost, but I do not have any data loaded on the speaker, and only use the system to playback spotify from the controller app.

Hi all! I was considering switching from Napster to Google Play Music. For some reason, in the Sonos controller app, I cannot find any (user generated) playlists. See attached screenshots. It gives GPM results for albums, but nothing for playlists. On Napster, that used to work as far as I remember. On the GPM web interface, I can find playlists. Does anybody know if this is normal? Cheers.

Sonos was noticeably missing from Apple's announcement on Tuesday, Sept. 12th, regarding AirPlay 2 controlling speakers in multiple rooms. Is AirPlay 2 coming any time soon? If not, it sure seems like Sonos is asking to become a dinosaur by continuing to ignore Alexa and now AirPlay 2.

This is going to be a tough one 🙂 Any way to show lyrics of what Sonos is playing (especially with radio as source)? I was actually thinking how to show this, maybe project i on a wall in my place or, if that's too complicated, through some device where Sonos controller is installed. Any ideas? Thanks