A

Anonymous

Question

Advanced Room Settings missing in iOS App (and no update available)

39 replies
9678 views
Translate All

I am running V 6.2.2 Sonos Controller on iOS. My speakers are all on V6.3.

The advanced room setting (for EQ, etc) are no longer present in the Sonos app.

As I have read elsewhere on these forums, the controller and system must be the same version.

I have tried both "resetting the controller" and uninstalling and reinstalling the app (then reconnecting to the existing system).

When I try "online updates" it says "no update required; your Sonos system is up to date." I also occasionally get a pop-up in the iOS app saying I need to update the system software; however, when I follow the subsequent dialog, I get the same "no update required" message.

I am experiencing these problems on both an iPhone and iPad.

Any ideas?

Thanks!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

J

John B

You are in the beta programme, which doesn't work for Ios devices (as explained in the v6.3 beta release notes). To get full functionality back quit the beta programme and reupdate.

Translate

A

Anonymous

Thanks for the reply.

I checked my profile on Sonos.com and in the beta tab it says I am "inactive", so I can't quit it. (I also tried a different email address that I might have joined under and I wasn't signed up for the beta there).

Any other ideas?

Translate

J

John B

Have you gone into the controller app itself under beta programme?

Translate

jgatie

Did you have the system put in by an installer? If so, it often happens that the installer uses his own e-mail to register units, and when they sign up for beta, all the systems he registered switch to beta. Contact Sonos support and they can get you sorted.

Translate

A

Anonymous

Thanks again for your help!

I don't see how to go into the controller app under the beta (or other way) -- don't see any place to login or input anything like that.

Translate

A

Anonymous

Did you have the system put in by an installer? If so, it often happens that the installer uses his own e-mail to register units, and when they sign up for beta, all the systems he registered switch to beta. Contact Sonos support and they can get you sorted.

Good thought! Alas, I did it all myself...

Translate

J

John B

Sorry I wasn't very clear. Under advanced settings there should be a setting for beta programme

Translate

S

StonefacedGenius

Lyricist I

How was this resolved? Missed the beta note.

Translate

T

The LHC

How was this resolved? Missed the beta note.

It's resolved by leaving the beta program.

Translate

Jeff S

Retired Sonos Staff

Thanks for the reply.

I checked my profile on Sonos.com and in the beta tab it says I am "inactive", so I can't quit it. (I also tried a different email address that I might have joined under and I wasn't signed up for the beta there).

Any other ideas?

Hi Argelius,

It sounds like your Sonos system is registered to an email which is signed up for the beta program. Since it looks like your email is not in the beta your system's probably registered to a different email. If you send in a diagnostic report from your system I can look it up and see what's going on. Please send in a report and reply with the confirmation number. Here's how to send reports.

Translate

Help others find useful content by clicking the like button and selecting the best answer to your question.

Show more replies

Sign up

Login to the community