A

Anonymous

Question

Advanced Room Settings missing in iOS App (and no update available)

Forum|Forum|10 years ago
June 11, 2016
39 replies
9658 views

I am running V 6.2.2 Sonos Controller on iOS. My speakers are all on V6.3.

The advanced room setting (for EQ, etc) are no longer present in the Sonos app.

As I have read elsewhere on these forums, the controller and system must be the same version.

I have tried both "resetting the controller" and uninstalling and reinstalling the app (then reconnecting to the existing system).

When I try "online updates" it says "no update required; your Sonos system is up to date." I also occasionally get a pop-up in the iOS app saying I need to update the system software; however, when I follow the subsequent dialog, I get the same "no update required" message.

I am experiencing these problems on both an iPhone and iPad.

Any ideas?

Thanks!

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A

Anonymous

Thanks for the reply.

I checked my profile on Sonos.com and in the beta tab it says I am "inactive", so I can't quit it. (I also tried a different email address that I might have joined under and I wasn't signed up for the beta there).

Any other ideas?

Hi Argelius,

It sounds like your Sonos system is registered to an email which is signed up for the beta program. Since it looks like your email is not in the beta your system's probably registered to a different email. If you send in a diagnostic report from your system I can look it up and see what's going on. Please send in a report and reply with the confirmation number. Here's how to send reports.

Thank you very much. Will do.
Confirmation Number: 6279880

Jeff S

Retired Sonos Staff

Thanks for the reply.

I checked my profile on Sonos.com and in the beta tab it says I am "inactive", so I can't quit it. (I also tried a different email address that I might have joined under and I wasn't signed up for the beta there).

Any other ideas?

Hi Argelius,

It sounds like your Sonos system is registered to an email which is signed up for the beta program. Since it looks like your email is not in the beta your system's probably registered to a different email. If you send in a diagnostic report from your system I can look it up and see what's going on. Please send in a report and reply with the confirmation number. Here's how to send reports.

Thank you very much. Will do.
Confirmation Number: 6279880

Hi Argelius,

Your system was registered to an email on the @chicagopcdoc.com domain and was signed up for the beta. I've removed that email from the beta so you should be able to update you system back into synch and get everything working. Please let me know if you have any issues.

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A

Anonymous

[quote=Jeff S]

Hi Argelius,

It sounds like your Sonos system is registered to an email which is signed up for the beta program. Since it looks like your email is not in the beta your system's probably registered to a different email. If you send in a diagnostic report from your system I can look it up and see what's going on. Please send in a report and reply with the confirmation number. Here's how to send reports.

Thank you very much. Will do.
Confirmation Number: 6279880

Hi Argelius,

Your system was registered to an email on the @chicagopcdoc.com domain and was signed up for the beta. I've removed that email from the beta so you should be able to update you system back into synch and get everything working. Please let me know if you have any issues.

Thank you so much for your help. Boy...I must have signed up for the Beta a long time ago, since that email hasn't been used in years. I'll be more careful remembering these things next time.

Love Sonos.

U

User495060

Lyricist III

Hello,

I've got the same issue and left the Beta program a few months ago? How to resolve this, as I'm unable to amend the bass levels when listening to music and can't change the surround settings on my TV without the Room Settings option? Thanks Craig.

Chris

Lead Maestro

Go to settings...about my sonos....what version of controller does it say at the top and what version does it say under each of the players. You have a mismatch somewhere.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

J

juanbcasanino

Lyricist I

Hello Sonos, I have the same issue. I do not have room setting in my app anymore. Can you help me get this added back?

Additionally, I just bought a sub, but it will not connect. I am hoping if I get this room setting fixed this will also resolve this issue.

-John

J

juanbcasanino

Lyricist I

Hi, never mind. I just removed my account from Beta through my account on sonos.com and both problems are resolved. -John

E

elunico35

Lyricist III

I have this same issue. I left the beta program a few months ago. I sent my diagnostics:7161954
My speakers are on 7.2 and my controller on 7.1. Please help.

Smilja

I have this same issue. I left the beta program a few months ago. I sent my diagnostics:7161954
My speakers are on 7.2 and my controller on 7.1. Please help.

Seemingly you haven't left, since 7.2 is currently in beta. Try and take your chance once more.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

E

elunico35

Lyricist III

Thanks for the reply Smilja. I clicked on your link and it shows that I'm inactive. How can we resolve?

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