A

Anonymous

Question

Advanced Room Settings missing in iOS App (and no update available)

Forum|Forum|10 years ago
June 11, 2016
39 replies
9658 views

I am running V 6.2.2 Sonos Controller on iOS. My speakers are all on V6.3.

The advanced room setting (for EQ, etc) are no longer present in the Sonos app.

As I have read elsewhere on these forums, the controller and system must be the same version.

I have tried both "resetting the controller" and uninstalling and reinstalling the app (then reconnecting to the existing system).

When I try "online updates" it says "no update required; your Sonos system is up to date." I also occasionally get a pop-up in the iOS app saying I need to update the system software; however, when I follow the subsequent dialog, I get the same "no update required" message.

I am experiencing these problems on both an iPhone and iPad.

Any ideas?

Thanks!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

Smilja

elunico,

You're welcome. That should do the trick, then.

Cheers,
Smilja

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

E

elunico35

Lyricist III

I submitted my diagnostics.
Confirmation Number: 7162460

Ryan S

Retired Sonos Staff

I submitted my diagnostics.
Confirmation Number: 7162460

That diagnostic is still linked with an account that's on beta. When you log into the website you'll see a Sonos ID number. Can you check if that number matches the one you're seeing on your Sonos system under About Sonos?

You're likely signing into the Sonos Website using different credentials than your Sonos system is registered to.

If you don't know what the other email this system might be registered to, you can go into System Registration in your Sonos app and change the email address it's registered to.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

E

elunico35

Lyricist III

Sono's ids are different. I can't find system registration on the Sonos app to change the email address.

Smilja

elunico,

If you own a Mac or PC, then download the desktop app and go to "Help / Sonos System Registration".

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

E

elunico35

Lyricist III

Round and round we go. System registration takes me to sonos.com. I login and I see no products registered to my email account.

jgatie

Round and round we go. System registration takes me to sonos.com. I login and I see no products registered to my email account.

More than likely you are registered under a different email. If you had your system put in by an installer, they often use their email instead of registering it to you. Submit a diagnostic, post the reference number here, and a Sonos tech will get back to you with information on how to fix.

E

elunico35

Lyricist III

I did that two times already in this thread but I'll do it again.
Confirmation number: 7165330

Stuart_W

World-Class Superstar

I did that two times already in this thread but I'll do it again.
Confirmation number: 7165330

And Ryan S (A Sonos employee) responded. Did you follow his advice?

If you're struggling to do that then you would be best advised to call Sonos. I'll wager they will have ship shape and Bristol in now time at all.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

Ryan S

Retired Sonos Staff

You're definitely registered to a different email address than you're using here on the community. We can't modify that, but as suggested, you can use the Sonos controller on another device to change that up.

Using the Sonos app on a mobile device:
From the Settings menu, select Advanced Settings > System Registration.
Using the Sonos app on a Mac or PC:
Select Sonos System Registration from the Help menu.

If you don't recognize the email address the system shows in part there, you can change the email by tapping on “I don’t have access to this email.” This will allow you to enter in a new email address that you have access to. Your Sonos products will be registered to the new email that you’ve entered.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show more replies

Sign up

Login to the community