Controller Menus Grayed Out.

When the menu options are greyed-out like that, it usually means one of two things.  Either the Controller isn't able to see the players, or one or more of the players requires an update.

If you look on the lefthand side of the screen, under the rooms menu, are you seeing all your players?  If not, make sure that nothing on the PC could be blocking the connection, such as a firewall.

If you are seeing the Players, one or more of them might require an update.  If this is the case, you'll see an Update Now icon in the menu on the righthand side of the Controller.

Worked a treat thanks, pity Sonos has to stop working just to force an update - sometimes if it aint broke dont fix it - but thanks again.

I have his problem now. Even check for updates is greyed out. It is the same on both controllers (Mac and Windows PC) I have just updated the windows one now, still the same? Just bought a play one and I can't add it to the system.

same here says it finds controler then cant find system and cant update all greyed out works great on my phone have uninstalled turned off firewall nothing reset controller reset bridge still nothing

I'm sorted. Called Sonos support they were really good!
I was in demo mode, no idea how? They sent me a link to fix. There was also a bug so I had to factory reset the devices (connect, play 1's and 5). All my playlist are in Spotify so no problem. All good again!

ok guys had to phone and got the fix not sure why its not on here but i changed to windows 10 a while back and when you make a new connection by default it sets in to public .it need to reset to private ..so here is what you need to do press on networks bottom of right screen then press network settings then advanced options then turn on find devices and content ..job done ...the guy on the phone was great but one think if they know a lot of people will be changing to windows 10 why is this not on a email or easer to find ..but any all working great love my sonos

if they know a lot of people will be changing to windows 10 why is this not on a email or easer to find
https://sonos.custhelp.com/app/answers/detail/a_id/823/~/configuring-windows-firewall-to-work-with-sonos#Windows10

I have his problem now. Everything inside "Manage" Menu is greyed out. It is the same on every controller (Ipad, Windows PC Win7 and Android phone) I have 2 Play1 which I can use, but Play5 that I have, is not recognisized by the controller and I can't use it. I have installed controller once again, no help. Ccan't do anything more....

That sounds like you don't have the same version on the devices as you have on the controllers, go to settings - about my Sonos system and check what versions everything is running.

OK, It seems to me, that PC controller's version is 6.0 and two Play1s and connect are version 5.5. Play5 is not recognised by controller, so no information is shown. What to do next?

SONOS CONTROLLER FOR PC
Version: 6.0
Build: 31322220
Sonos ID: 109811457


Associated ZP: 192.168.1.101
---------------------------------
PLAY:1: Keittio
Serial Number: B8-E9-37-BA-1E-DE:0
Version: 5.5 (build 29693090)
Hardware Version: 1.8.3.7-2
IP Address: 192.168.1.103
WM: 0
OTP:
---------------------------------
PLAY:1: Makuuhuone
Serial Number: B8-E9-37-8B-E9-3C:B
Version: 5.5 (build 29693090)
Hardware Version: 1.8.3.7-2
IP Address: 192.168.1.104
WM: 0
OTP:
---------------------------------
CONNECT: olohuone
Serial Number: 00-0E-58-27-A8-10:5
Version: 5.5 (build 29693090)
Hardware Version: 1.1.16.4-2
IP Address: 192.168.1.101
WM: 0
r8: 16.0-7