Controller Menus Grayed Out.

Go into settings and check for updates. It should download to each unit and update. Try rebooting the Play:5 to get it recognized. If it doesn't show, temporarilyconnect it to the router with an Ethernet cable and then try to update. After it does, you can unplug and use it wirelessly.

Run the update from the app and allow the devices to update to 6.0. I'm not at home right now do I can't tell you exactly where to look but it's usually pretty obvious.

I am not aware how to update my speakers and Sonos connect. Like I said earlier, everything inside Manage-menu is gray, so I am not able to check for updates or run to update...

I am not aware how to update my speakers and Sonos connect. Like I said earlier, everything inside Manage-menu is gray, so I am not able to check for updates or run to update...

It's under the settings menu according to jgatie, you can obviously get to that as you posted the "about" details, which is also under Settings.

Settings->Online Updates to be exact. At least on the mobiles it is.

ok guys had to phone and got the fix not sure why its not on here but i changed to windows 10 a while back and when you make a new connection by default it sets in to public .it need to reset to private ..so here is what you need to do press on networks bottom of right screen then press network settings then advanced options then turn on find devices and content ..job done ...the guy on the phone was great but one think if they know a lot of people will be changing to windows 10 why is this not on a email or easer to find ..but any all working great love my sonos

and now not working again every thing connects apart from pc and this time it is still on a private network if i had hair i would have pulled it out by now just dont get why menus are greyed out no help ..so will just have to Waite for phone call again

update after trying every thing from system recovery to install uninstall just about to give up phoned sonos they have upgraded fault to level 2 so still waiting but i have found if i turn the windows firewall off it works ..not that i can do that all the time but at least i know its the firewall ..its allowed on the firewall if i remove it and run controller it will ask to re add it but it will still not let sonos connect just dont get it

Dear Mr Sheriff,

then there is a conflict in your Windows firewall that goes back to when AVG was installed. There are 2 options to fix that issue.

First option: http://windows.microsoft.com/en-us/windows7/restore-windows-firewall-settings
2nd option: through the command prompt:

Type:
netsh firewall reset
netsh int ipv reset

and restart your windows machine. yes i have my sonos working again

I am not aware how to update my speakers and Sonos connect. Like I said earlier, everything inside Manage-menu is gray, so I am not able to check for updates or run to update...

It's under the settings menu according to jgatie, you can obviously get to that as you posted the "about" details, which is also under Settings.

I am not sure it is that obvious that we can get to that. For me, at least "about" is under the main "Sonos" menu and the two "settings" menus ("Music Library Settings" and "Service Settings") are both under the "Manage" menu...which all the options are greyed out.

I can get to "about" but I cannot get to "settings".

I can get to "about" but I cannot get to "settings".
What does 'About' say in terms of software versions, for the controller and for the players? And what's the operating system on your computer?