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emoore2020
Contributor I
Dec 25, 2013 6:43 PM UTC
Question

Controller Menus Grayed Out.

Using Windows 8. Controller on my computer. Under "Manage" drop-down, "Music Library Settings" is grayed out. I can't add any songs because I don't have access to the menu!!!!
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    28 replies

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    jtyne
    Lyricist II
    Oct 15, 2016 12:17 PM UTC
    I can get to "about" but I cannot get to "settings".
    What does 'About' say in terms of software versions, for the controller and for the players? And what's the operating system on your computer?

    Thanks for the quick reply!

    It's long but "about" says:

    Associated ZP: 192.168.1.74
    ---------------------------------
    PLAY:3: Bedroom
    Serial Number: 00-0E-58-70-21-CE:E
    Version: 6.4.2 (build 331533210)
    Hardware Version: 1.8.1.2-1
    IP Address: 192.168.1.74
    WM: 0
    OTP:
    ---------------------------------
    BRIDGE: BRIDGE
    Serial Number: 00-0E-58-48-CD-C6:2
    Version: 6.4 (build 331532141)
    Hardware Version: 1.5.0.0-1
    IP Address: 192.168.1.67
    WM: 0
    ---------------------------------
    PLAY:3: Kitchen
    Serial Number: 00-0E-58-70-11-BC:E
    Version: 6.4.2 (build 331533210)
    Hardware Version: 1.8.1.2-1
    IP Address: 192.168.1.69
    WM: 0
    OTP:
    ---------------------------------
    PLAY:3: Nursery
    Serial Number: 00-0E-58-70-15-66:0
    Version: 6.4.2 (build 331533210)
    Hardware Version: 1.8.1.2-1
    IP Address: 192.168.1.71
    WM: 0
    OTP:

    I'm going to make a guess that I need to update my bridge software?
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    ratty
    ratty
    Oct 15, 2016 12:54 PM UTC
    I'm going to make a guess that I need to update my bridge software?
    No. The BRIDGE is up to date. What version is the controller? To be honest, I imagine your problem is in fact that your operating system is no longer fully supported. See here.
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    jtyne
    Lyricist II
    Oct 15, 2016 12:56 PM UTC
    I'm going to make a guess that I need to update my bridge software?
    No. The BRIDGE is up to date. What version is the controller? To be honest, I imagine your problem is in fact that your operating system is no longer fully supported. See here.

    Oh, man...I feel super-dumb. What is the "controller"? The app?
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    jtyne
    Lyricist II
    Oct 15, 2016 12:58 PM UTC
    I'm going to make a guess that I need to update my bridge software?
    No. The BRIDGE is up to date. What version is the controller? To be honest, I imagine your problem is in fact that your operating system is no longer fully supported. See here.

    Okay...I am updating my OS. I hope that helps. Thanks!
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    ratty
    ratty
    Oct 15, 2016 1:02 PM UTC
    What is the "controller"? The app?
    Yes, the Sonos controller app. The version is listed at the top of the About My Sonos System pane.
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    andywhirons
    Lyricist I
    Sep 27, 2017 12:15 PM UTC
    I have recently updated to Sonos version 7.4 and I just went to update my music library from my iTunes library. When I go into Manage, all the options are no-longer highlighted so that I can no-longer update my music library.
    I can play music in all rooms, so there doesnt appear to be a problem with playing music.
    I am running Sonos on a Mac (OS X 10.9.5) and picking the music up from a folder on my Netgear NAS Server.
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    jgatie
    jgatie
    Sep 27, 2017 12:30 PM UTC
    As per the release notes, Mac OS 10.9 is only partially supported, resulting in the lass of some settings menus. For full support, you need 10.10 or later.

    http://www.sonos.com/en-us/software/release/7-4
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    Airgetlam
    Airgetlam
    Sep 27, 2017 7:14 PM UTC
    And in further support of jgatie's post, here's the FAQ:

    Supported OS
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    Bruce
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