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Donkeydocb
Contributor I
September 25, 2017
Question

Newbie help needed.."The software on this device is outdated"

  • September 25, 2017
  • 3 replies
  • 948 views
..was the message I got just now when I tried to turn on my Sonos this afternoon. It worked fine this morning. Now when I touch the Sonos icon I just get this message, with no option to update anything. I have a Samsung Note 2 tablet GT-P5110, and the Sonos controller is version 7.4.

Does it mean my tablet software is outdated? If so it sounds as if I need a newer tablet...

Or have I missed something simple?

Thanks in advance

S
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    3 replies

    gene2367
    Lyricist III
    September 25, 2017
    Sonos recently had an update to its terms and conditions. Do you recall an email about that? I'd delete the controller and download fresh.
      DonkeydocbAuthor
      Contributor I
      September 25, 2017
      Many thanks Gene2367 for your quick response and straightforward advice.

      I still don't understand what happened (eg I got no message about needing to updating T&C etc, or the opportunity to do so..it simply gave the message about software being outdated).

      But I did what you suggested...and up it came, good as new.

      Time to call yourself GENIUS2367 not Gene!!

      Much appreciated

      S
        gene2367
        Lyricist III
        September 25, 2017
        Glad I could help!
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