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Donkeydocb
Contributor I
Sep 25, 2017 5:06 PM UTC
Question

Newbie help needed.."The software on this device is outdated"

..was the message I got just now when I tried to turn on my Sonos this afternoon. It worked fine this morning. Now when I touch the Sonos icon I just get this message, with no option to update anything. I have a Samsung Note 2 tablet GT-P5110, and the Sonos controller is version 7.4.

Does it mean my tablet software is outdated? If so it sounds as if I need a newer tablet...

Or have I missed something simple?

Thanks in advance

S
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    3 replies

    gene2367
    Lyricist III
    Sep 25, 2017 5:54 PM UTC
    Sonos recently had an update to its terms and conditions. Do you recall an email about that? I'd delete the controller and download fresh.
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      DonkeydocbAuthor
      Contributor I
      Sep 25, 2017 6:20 PM UTC
      Many thanks Gene2367 for your quick response and straightforward advice.

      I still don't understand what happened (eg I got no message about needing to updating T&C etc, or the opportunity to do so..it simply gave the message about software being outdated).

      But I did what you suggested...and up it came, good as new.

      Time to call yourself GENIUS2367 not Gene!!

      Much appreciated

      S
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        gene2367
        Lyricist III
        Sep 25, 2017 6:37 PM UTC
        Glad I could help!
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