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dagkd
Contributor I
March 1, 2017
Question

Huawei y6 - sonos app dies

  • March 1, 2017
  • 5 replies
  • 472 views
Hi
My daughters Huawei Y6 pro running Android 5.1 has a problem simlar to one reported for Huawei y5: The sonos app seems to start up, showing introduction screen for a few seconds and then fades out and disappears. Reinstalling does not help. No error messages. What to do about it?
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    5 replies

    Manny S
    Manny S
    Sonos Employee
    May 25, 2017
    Hello dagkd, sorry for the late reply. Are you still experiencing issues with the Sonos controller app?
    SonosJesper
    Lyricist I
    June 4, 2017
    We also own Huawei Y6 Pro and Sonos app quits on startup. Same as dagkd describes.
    We are on wireless 2,4ghz and upon pressing Sonos icon, the app starts with black screen and quits right after. No errors displayed. If wireless is off - the app displays the dialog for activating wireless. Upon activation it quits.

    Please assist.
    Matt R
    Sonos Staff
    June 7, 2017
    Hi SonosJesper

    There is an issue with these particular Huawei y6 and y5 phones that ship with Android 5.1 and can't be upgraded to Android 6, this is due to a bug in the Huawei implementation of Android 5 on these devices which negates a certain android service which causes the Sonos application to crash (because the respective android service isn't there).

    In the instances when the phone has allowed an update to Android 6 this has resolved the issue, however not all of them are update able to Android 6.0.

    We have implemented a workaround for the bug in Huawei's Android implementation which should be in our next software update which is currently being tested.

    Hope this helps
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    SonosJesper
    Lyricist I
    June 7, 2017
    Hi Matt
    We'll be looking for the update.
    Thanks.
    /Jesper
    dagkdAuthor
    Contributor I
    September 19, 2017
    Great!!! The new version of Sonos works 🙂 I'm very happy about this since my kids have been used to sonos forever and have almost stopped playing music out loud since they got their Huawei phones. Tomorrow they will be back in business 🙂 !!:D
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