Controllers and Music services

I'm having a lot of problems adding services to my Sonos system. Plex, Soundcloud, tune in, Mixcloud, pocketcasts and probably more. I'll get to the place where I'm taken to the website to authorize the service. In each case, I'll login and then the webpage tells me I've been authorized and connected to sonos. I then go back to the Sonos app and it says “Connection Error. There was a problem adding the Mixcloud account. A connection to Mixcloud could not be made.”With Soundcloud I have to enter in a code which the website tells me is ok. I think Plex requires a higher subscription so that's probably why it didn't work. The others should connect, I successfully use them on a different Sonos 1 system (which is at a different home and a different network and the old S1 app). I was able to add the CBC music service.

I have 4 devices all connected to the same WiFi, but when I open the Sonos app, I got only one of them, or the other 3, I can have the 4 connected together. it looks like they built 2 separated networks and can’t blend

Thus has been happening for over two weeks, before that it was basically fine. This happens on all playlists, albums and radio stations.I have followed previous solutions which have extended the time before interruption. Re booted the WiFi, rebooted all Sonos equipment, plugged in network cable to 1 sonos item, removed the WiFi connection from the Sonos app, checked the three channels that I can use for Sonos network to get the channel with the least traffic on.Has there been an update on the Sonos 1 system or other that could be interfering with signal or the network. We have had fibre installed locally through the same underground system as the existing cable. We have not yet gone with fibre yet but have noticed disruption in our broadband. Where the signal blips out for a short-time. We have also had some high winds over the last couple of weeks.Any ideas how resolve this?Thanks

Hi all! I’m using the S2 iOS app on an iPad. I have searched for radio stations and I click on one and the select Add to My Radio Stations. I’ve done this with a handful of stations, but then I can’t find My Radio Stations in the app, to see them.This is different than the Stations list on the main page. Those radio stations are already there, but mixed in with a ton of SiriusXM channels, so they are hard to find and you can’t reorder them. When I saw the different option to Add to My Radio Stations, I thought it was what I needed to keep radio separate from other streaming options. It lets me add them, but now where are they?Thanks in advance for any insight. I’ve dug around for a while…

As a long-time enthusiast and user of Sonos, it pains me to report a persistent and frustrating issue that has arisen with my iPhone 15 Pro Max running on iOS 17.1. The problem lies in the inconsistent AirPlay connection between my iPhone and my Sonos Play:5s and Ones, which leads to unexpected drops while streaming audio.Having been with Sonos since its early days, I've witnessed the brand's evolution and have thoroughly enjoyed the seamless integration and impressive sound quality that it traditionally offers. However, the latest experience has been disheartening, marking the worst period of connectivity issues in my history with Sonos products.Initially, I suspected that environmental factors or network congestion could be contributing to the problem, but after thorough testing, resetting network settings, replugging Sonos products, changing the WIFI router brand, doing network stability checks and ensuring that my devices' software was up to date, the issue persisted. My iPhone 15

Hey. I have a question about connecting Samsung Premiere LSP7T remote control to Sonos. I have connected my Beam (gen2) with my samsung projector via hdmi arc and have also checked that the cec is enabled for remote control. Also I found this article: https://support.sonos.com/en/article/use-a-samsung-one-remote-with-sonos-home-theater-speakers that suggest to set up universal remote, but differently from the samsung tv-s, the projector dosn’t seem to have that option.  While trying to set up the remote under Sonos App, I get to the step where I need to press the volume up button. If I press the button, I notice that the white light on the beam2 will blink lighter, then I press the button on the remote, but the setup in the app will time out and therefor fail.  Is there a solution how to set this particular remote control to work with Sonos?  Thank you,Elvar

I keep my music library on my Windows 11 PC, but most of the speakers are in other rooms, and are controlled via the app on an IPhone or IPad. At present, I can only access the music library when the Sonos app is running on the PC. I suspect this is because I set up the Library on the PC, and the pathnames appear on the iPhone or Ipad in shortened form, e.g. as //PCNAME/Piano and Chamber, whereas the name on the PC itself is C:/Users/Myname/Music/Sonos folders/Piano and Chamber. I have tried to set up the music library using a longer pathname on the Ipad, but get the message “Computer is not responding”.I have used Sonos in both wired and wireless form, but it has no effect on the problem. The configuration of my house means that I need to extend the Wifi, and in the past I have tried the patience of kindly Sonos experts with the problems caused by various Wifi extenders. However, I now have a TP-Link Mesh system, which should be less problematic.I may be wrong about the cause of the p

I have some older S1 sonos gear and recently got a couple of S2-only speakers. I want to set up a separate S2 system which is supposed to be possible.When I open my S2 app, it says it recognizes that I have an S1 system and I have two options: to just open the S1 controller or set up a new system. But the buttons only show “Open S1” or “More options”. None of the “More options” involve setting up a new system. I’m a bit lost as to how to proceed. Why don’t the buttons mirror the choices I’ve been given?I previously had started setting up my roam, but after I thought I finished it told me that in fact someone else had started setting it up already and I need to factory reset it to use it. So I factory reset it and now I just see this screen. I’m not sure why this is so difficult?! 

Last night Sonos was working fine. I made no changes. When I woke up this morning, Sonos appeared unable to find my music files. If I browse my music by album, genre, or whatever, the UI says “no selections are available.” When I try to play a specific item from a playlist, I get an error saying that the file cannot be found. It lists a path to my NAS. It’s the correct path, and I am able to browse to that path from the File Explorer on Windows. The files is not missing. It really is there.I tried:Check for software updates. Result: an update was indeed available. I allowed it to install. No change to observed behavior. Rebooted the Sonos Connect device. Result: no change to observed behavior. Checked the Synology NAS where my music library lives to ensure that SMB 2/3 was still turned on. It was.I have a Connect in one room and two Play:1’s in another. I run the controller both as a Windows desktop app and on two iOS devices. Same symptoms in both places. All the Sonos devices run S2.

Bonjourdepuis un moment existe l’application classique de Apple je m’étonne de ne pas la voir proposer dans la listes des services ?????ca serait bcp plus agréable de la voir dans l’application sonos ???

I followed all the steps outlined to add a new radio stream - https://www.wqxr.org/shows/holiday-music/. TuneIn > MyRadio Stations > Add New Radio Station and fill in the URL field with the URL.  when I go to listen to that station I get error message:  Unable to play WQXR Holiday - the song is not encoded properly. I’ve been able to add stations in the past with no problem -- so not sure what the issue is. This is the only entry that shows an option to EDIT  Radio Station. All others offer Play, Add to Sonos Favorites, Info & Options -- but none show URL so I can’t see what might be the issue.

I think I tried everything that I have read until now:Connecting the Apple Music to Sonos app Swithing on Dolby Atoms in Auto and Forced ON mode Played only Selected Dolby Atmos Playlist at Apple Music AppI saw that the Atmos badge is appearing while playing on iPhone speaker but not when Sonos connected.  Did I miss something ? 

I cannot connect my S1 system to my new Synology NAS (Had zero issues with my old ReadyNAS). I know there’s been many posts re this, and I’ve done what they say (SMBv1 & NTLMv1 settings on NAS). This allowed me to add the music folder on my NAS to my music library, but I can’t see any music on the sonos!I also tried using an IP address to connect music folder and goi a warning “the computer (IP---) refused to let sonos connect. Anyone able to assist?

I have a sonos system that has always had issues for years and I’m so sick of it! It’s ruining so many moments! Basically the system system is there one day and then gone the next! Nothing seems to have  changed, but I’ll log into the app and the speakers and components aren’t there! I’ll restart the app, but doesn’t make a difference. I’ll move closer to the router but still no change! I recently bought a new ‘port’ and re set up the whole system and it worked great and then the next days it’s missing again. Can anyone help me?  I have a sonos boost which doesn’t seem to help so have tried with and without. I have tried using Ethernet cables and without.Do we think it could be the router?  woyod love some help - I’ve had sonos since the beginning but I’m really loosing belief in it - it’s just to finicky and troublesome! best simon 

I bought a Sub Mini and added it to my Living Room. I decided to return it, so it is no longer plugged in or connected to the network. In the Sonos app, I see a little red dot under “System” and a message: “Sub Mini—Not connected”. However, when I tap on “System”, and then “Living Room”, the only products I see are the two Era 300s that are still connected in that room. The Sub Mini isn’t listed and I am unable to tap on it to remove it.What now? 

Not sure when this stopped working, but I am no longer able to load the Sirius XM Live and Xtra Channels list through the Sonos S1 Controller app on 2 different iPhones and my MacBook. When attempted, Sonos responds with “Sorry, something went wrong. Please try again.” This has been gone on for several days now. I have no problems loading the channels using the Sirius XM app itself, just the Sonos interface to Sirius.I can load the list of my favorite channels through the Sonos Sirius interface.I have updated the Sonos S1 controller app. I am hesitant to uninstall/reinstall the Sonos app, as in the past I have had difficulty getting my system discovered again after doing so.

I haven’t been able to send my latest tracks from ITunes to my Sonos. It used to work and I’m sure I am doing it right but it’s not working, any tips ?        From Tricia

Planet Radio this morning & still now thinks I’m outside of the UK & won’t allow me to play any stations.I’m not using a VPNThe App Planet Radio isn’t in the list of App’s for me to re download it. Any suggestions please?

Sonos app cannot find sonos 1 speakers after changing router. The prompts tell me device must be on the same system. It directs me to update system. That just tells me it cannot find the system. In a previous conversation a popular response was to go to settings/ system/ etc. The app won’t let me click system. How do I get out of this catch-22?

Is there a way to play on my Sonos system an MP3 file stored directly on my iPhone or iPad? My system has a Beam as a TV soundbar, and two Connect:AMP devices powering ceiling mounted speakers in the house. The file(s) are just simple files or are under the Dropbox app, but the files are stored locally on my device(s) and not in the cloud. Surely it must be possible to do this, but I've not been able to figure it out..

I have a S1 controller on my Mac Computer but when I go to the app store on that same computer there is no app for the S2 controller. I can find it on my phone but I want to add a music library and can only do that from my computer. Please help. 

Hello - I was hoping for some help please, I’m not great with tech.On my Sonos system, I have three Sonos Ones and I also have a Tidal family plan for me and my two kids and we each have a Tidal account in a family plan.When the kids try and use Tidal via the Sonos app it is set up as my Tidal accounts/ playlists etc and we can’t change to their specific accounts even if we select them.Does anyone know of a way to change this so it is specific to them please? I suspect that the problem is that I’m the main Tidal “owner”.Thanks, Eddie

what kind of controller can I leave that works in my home when a visitor or house sitter is in home?  There used to be a Sonos controller that would only work in home and I could leave for a house sitter to use. 

I have added YTube music as a music service but nothing happens. It says only no playlists available and I cannot search any song or anything else. I am also experiencing the problem with Spotify (stops when an advertisement starts). I have deleted and reauthorized the account several times. Is it possible to play YT music from my mobile and then connect to sonos?

I submitted diagnostics, 93086920Same issue as I’ve seen reported several times in other posts (with no definitive answer) - Songs stop playing at end of songs. Continues playing on my Play 1, stops playing on the Connect. Pretty consistent today, goes silent for the last 10-15 seconds (same as reported by numerous other users).I’m playing from the hard drive on my laptop. I have over 38000 songs in the shuffle playlist (which it won’t let me save, I believe I read several years ago that Sonos tries to save the playlist in memory, and there’s not enough memory in the first generation speakers). Therefore, any time the system glitches, it dumps the playlist and I have to reshuffle again (which results in hearing the same songs again sooner than I would like).