Controllers and Music services

I have been using Sonos for a few years and it has been losing connectivity to iTunes on my Mac every few days.  Normally I have to try to rebuild indexes or clear the queue a couple of times and after a few minutes it reconnects.   A couple of days ago it completely lost all connections to iTunes.  Now when a try to connect to the iTunes folder I get the following: "Sonos was unable to add the music folder.  Access to the shared folder //[MyComputerName]/Music" is denied - check the user name and / or password". Note: [MyComputerName] has a real value (no spaces) that is the same as the NETBIOS name and the computer name in Sharing. I've read a number of threads with people with similar problems and have tried the following: Rebooted everything in the recommended orderSet the NETBIOS name is the same as the computer name in SharingToggled File Sharing off and on a number of timesMoved the iTunes library to a different location on the iMac and forced iTunes to

Hi all, Is it possible that i can't sort any playlists either alphabetically or date added? I tried for quite sometimes but i believe it is impossible that Sonos doesn't correct this..... Please advice 🙂 best N

Dear Sonos, I’ve been a loyal customer of Sonos since the first generation of players were released over a decade and a half ago. My extended family are loyal Sonos users, and in our combined properties we have purchased dozens of players over the years. Sonos has been hands down best home stereo product since the advent of digital CDs. We have never hesitated to recommend Sonos as the only solution when it comes to home audio. Over the years, we’ve applauded Sonos’ advances in hardware and software. However, the recent spate of onerous firmware updates is now making the system unusable. In recent months, I have had two forced software updates prevented me from using my system for hours. This happened because my phone updated the app when at work. Then I would get home to find out that the new app was incompatible with the player firmware. The last update was especially insulting, when it forced me to confirm my email address. (As if that is what I want to do when I

I have been a lover of Sonos for years. My whole home is set up. And since the latest app I find it nothing but frustrating. I can't figure out how to change songs, how to find rooms, or do anything I want to. It is counterintuitive, frustrating, and time wasting. What I used to love was that anyone could figure anything out. I stare at my iPad or my computer or my phone and really just want to throw everything across the room and turn on a transistor radio. Major fail as far as I'm concerned.

I have 2 Play:1 speakers and have attempted to setup each one using my iPhone X & MacBook Pro. I've been completely unsuccessful due to the "Version Unconfirmed" error each time (as in each Play:1 and trying with iOS & MacOS). This couldn't be more frustrating and disappointing as someone who's very experienced in tech, but new to Sonos.

Why no sound? Surely this is an oversight I have my entire house hard wired for sound at present I have built In speakers in every room ceiling apart from my office, I currently have three connects and a connect amp for the turntable I also have the playbar so I have been building the system slowly over the last two years, I have a retina 5k Mac and run the app from either my phone or the Mac if I'm in the office I don't currently have any speakers in here why can I just play the Sonos play list through the Mac i'm using sure it can go to all the other rooms too but why can't I play it through the Mac is there a fix for this it seems silly not to allow the host pc to play the songs too

Seriously? I can't view my playlist in alphabetical order? WTF?!?!

Hello! If you want to control easily your Sonos system, try the app Sonosequencr. You can do a lot of things with one touch, like surrounds level, pairing, unpairing, etc. It's really a good app et I use it every day!

The newly redesigned app for iOS is GARBAGE. A huge step backwards for what was an efficient way of routing music to specific rooms and speakers. It takes multiple non-intuitive steps to get the content to the place you want it. Talk about a massive screw up by the UI team. Who approved this mess? You have to tap three extra steps to get the music to the right location, and even then, you get caught in loops back and forth just trying to associate a source with a room. Seriously. Go back to the previous UI. This new one is a disaster.

Hi All, Newbie here. I'm just thinking out loud so that maybe someone will say " you can do that already" or perhaps Sonos can consider a suggestion. I've searched around, and it looks like we can't connect 1 sub into multiple 'rooms'. Naturally the suggestion is that if you are playing music into multiple rooms simultaneously then the sub will be confused and this would lead to a less than ideal outcome. Fair call. This is my setup: 2 Logical rooms. Room1: TV/Movies = Playbase + 2x Play 1 + Sub Room 2: Stereo Music = 2x Play 5(gen2) They are all in the same physical room though. The play 5 are next to my TV in my lounge room. First things first, the quality is impressive. Movies are great, imaging is good, and the sub fantastic. Play 1's make a perfect surround speaker for my environment. Stereo is amazing. The play 5's are a terrific stereo pair, and as many have mentioned, they hold their own in the bass department. However, I'm looking for a bit more omnidirecti

Once again it appears that Sonos has lost connectivity to my music server. I use the Sonos bridge together with a Sonos 5 player and multiple Sonos player apps on PC, Android and the Sonos controller. Along with not being able to see album art, clicking play on either my Sonos controller or in the Sonos PC app results in a notification to the effect of "Unable to play '<music title>' - cannot connect to //<myserver>/<share> because the server cannot be found." I'm getting pretty tired and angry about doing the routine to shutting down all devices including my router and then restarting in the order of router, bridge, Sonos 5 device. I've submitted diagnostic log 4072501.

My husband updated the sonos controller app this morning and since then I've been unable to connect to the sonos system. I deleted the app and installed the update and it won't find my Sonos system no matter what I do. Sonos controller on my Mac won't connect either.

If I am playing music on Sonos from the controller on my Mac, how can I stop the music also playing on the Sonos app on my iPhone? I don’t want to run down the battery on my iPhone is I’m using my Mac to play music.

The new app is terrible to use and makes what was a simple easy to use system over complicated, is there a way of using the previous App?

I upgraded to app v8 it started by not connecting to my 2 play 3s and 1 play 1, had too set it all up as a new system never had this happen when i have updated app. Also dont like the layout one bit, is there anyway to get the old ios app back on my ipad iphone both on ios 11.

I have the latest Android Sonos app (v6.3) on my BlackBerry PRIV (Android v6.0.1). When I enable the 'Allow volume control on homescreen' option, the Sonos volume control becomes the default volume that is adjusted when using the hardware volume buttons on the phone - great! But when I close the Sonos app (stop service or kill it completely), the Sonos volume sometimes remains the default volume. I have to start the app/service again and disable the 'Allow volume control on homescreen' option to regain normal volume control. Is anyone else having this problem? Thanks, -Paul

I have been using the Sonos Desktop Controller on my PC for a long time and it has always worked. Three days ago it suddenly stopped working. I have tried uninstalling the controller and re-installing new one. It continues to give me the same Windows error message. Is anyone else experiencing something similar? Solutions?

Just got a Play 1 and finally got it connected. I thought I was able to successfully add both Amazon and Pandora. However, when I try to play through Sonos I get an error message that says unable to play music check your Sonos app. I'm confused because they appear in the app but don't seem to want to play through the speaker. Any suggestions?

My UPnP server started dropping after updating to Controller App version 8.2.2 on a Windows 10 PC. The UPnP server stops playing after a few minutes and disappears from my list of music sources. I have to keep going back to Advanced Settings, then de-select and re-select the Show UPnP Servers option to bring it back. App still works otherwise and this UPnP server was working fine until the latest software update. Current system setup was also working fine and has not been modified.

Sonos, please hire a proper information architect for your app development and test it on users to make sure it is intuitive, before releasing it. That is good practice and would save us all a lot of hassle. Really not happy with the new app. Why are basic rules broken? That is silly and makes you come across as unprofessional.

I can't install the sonos controller as it keeps saying that the version is unconfirmed, and that there is a problem confirming that the sonos controller is up to date! please help

Hi All. I'm trying to play my audible audiobooks on my Sonos system. I've registered them within the Mac controller and that has been accepted. Unfortunately I cannot find them in the controller. The books are held within iTunes in the iBooks section. I feel this might be the problem. Can you offer any advice?

My Bridge has stopped working I have no lights on the rear & no white light on the top of the bridge I have also tried all the usual troubleshooting tips

I suggest a capability in the Controller App. BLUF: When you group rooms, the volume levels are set in order to achieve balance and equality. Situation. In my great room (living room, kitchen, eating area) I have the playbar, sub, and a pair of play 2 for my TV. I also have a pair of play 3 near the TV and a pair of play 1 at the other end of the great room. In this great room I have three "rooms" in Sonos. TV room (playbar...), Music Room (Play 5), and the kitchen (play 1). Sometimes I like to group them all together. When I do this, I have to adjust the volume for each room in order to achieve balance/ equality. Could there be a present or another way to group rooms with a present volume control? Or, to create a room of several rooms and then establish levels using the setup?

I have lost my iTunes playlists in Sonos. Followed the directions in the Support section regarding this topic. Playlists still don't appear.