Controllers and Music services

I have a Samsung Galaxy S7 Edge. I have 2 widgets on a home screen. I've had my Sonos system for several years and the widgets would never disconnect from the app. But in the last 8 to 10 months or so the widgets are continuously disconnecting. I don't understand why?

Hi All, I've been trying really hard but cannot seem to find similar topics or results for my quest. I've only managed to successfully set up after about 3 full reset and about 3hours of my time last night :D Now that I've managed to set up 1 controller from my iPad, I would like to do the same for my iPhone and Mac but have not been very successful. Version Unconfirmed - There a problem confirming if your Sonos controller is up-to-date (This msg was on all 3 device, which I managed to successfully get working on iPad now.) Both other devices, when I reach the step to configure (press play/pause + Volume up) the orange blinking led does not seem to stay long enough before the next step in the sonos app. By the time Sonos finish configure, its in a white led mode. iPhone won't find Sonos on wifi via (settings > Wifi) Mac OS - goes to connecting, does not lose access to my normal wireless network and Sonos turns back to white Led, > Resulting in check light > do you see a stead

I currently have version 7.4 of the Sonos app on my Iphone 7 Plus. I want to update to version 8.0 of the Sonos Controller app. In the app, I click "Update Now" and it takes me to a screen saying "Sonos App Needs Updating." I press "Update," and I go to the Apple App store to the Sonos Controller app page. There is no opportunity to update. Instead the only button is "Open." I click "Open" and it takes me back to the Sonos app, which I already have on my Iphone. A circle. Suggestions on how step off the carousel and update my app to version 8.0? Thanks.

I have a group on Sonos at work that has 3 rooms set on it, no matter what I do the average volume of all 3 of the rooms has to be at 50%. I can't do anything to change it. All are Sonos Connects. So there are times when I have to have one room that's super loud just so I can have the other rooms somewhat quiet. I;ve searched the internet, forums, whatever you can think of and I haven't found any solutions to this issue. It does it whether I'm using an iPhone, Android, or the Windows Controller. All the rooms we have are set to Variable. And yes, it shows individual volume sliders, but the group volume has to average to be 50%, so if I change one very low, the other 2 rooms will get louder so the group stays at 50% I have submitted diagnostics and the number is 8170900.

TIDAL on Sonos is great (excluding a slight issue I am having at the moment but the fab support team are working hard to resolve it for me) but what is missing is the ability to 'Favourite' TIDAL playlist, artists, albums and tracks directly from the Sonos App. For example, if I hear a track I like by a new artists and want to favourite that artists so they appear in the 'My Artist' section of TIDAL on Sonos I have to leave the Sonos App, open TIDAL, search the artist and then favourite them... a long winded way you'll all agree.

How can I turn off the Sonos app? This used to not be a problem so it must be this latest release. There's no simple way to turn off the app so I'm stuck doing a forced shutdown, but then within minutes it turns itself back on and uses battery on my phone. WHY!?!? Who at Sonos thinks this is a good idea????? Make easy for me to turn off the app - completely turn it off - or I will uninstall and move on to a new vendor. The Sonos app is nothing more than spam on my phone right now. FRUSTRATING!!!

Music won't turn off - how can I shut down ?

When you have a VPN tunnel open, it seems SONOS is unable to connect to your home network. Close your tunnel and things will work just fine.

We got two Sonos play:1 for Christmas. I loaded the Sonos app on my iPad and my fiancé’s iphone. After playing with it for a few minutes I had two different songs playing at the sane time in different rooms. That was the desired outcome but as soon as one of us changed the song both speakers automatically started playing the same song and I have not been able to make each speaker play independent of each other since. Can anyone help me figure out what I’m doing wrong?

Can you set timers to wake and sleep music?

I cannot believe how much you have taken an enjoyable experience with your product and changed it into a frustrating experience. I have gone from gifting and recommending your products to telling people not to purchase them. Very disappointing, since I have the whole house on this platform that makes me hate the product when I use it.

Sonos Windows 10 app does not connect/see Brennan B2

So, I am looking at putting a Sonos speaker in my children’s bedroom. I have quite a range of Sonos products around the house and I don’t want them to have full control of the system. Is it possible to be able to give them access to just the speaker in their bedroom? Like a sub controller from their phones that can only control their speaker but my wife and I still able to control everything? TIA

I’m taking a break from biting the carpet in inconsolable despair to write this. I fear that the October 2017 Sonos app on my iPhone is somewhat short of being truly marvellous. I find I’m having to go in and out of randomly hidden menus in the top rhs or bottom lbs or some other button or arrangement of dots and do so many times in a quest to find that elusive, only occasionally reappearing, menu that has the “line in” button if you scroll right down. I can’t believe how fiendishly difficult it is now to find and do what was easier before. The sooner they can do away with all this lack of clear thinking in the app and get Alexa to do every little thing the better. Compared to spending any more time on this app, chewing up the carpet in desolate, inconsolable frustration and despair would seem to be a more productive use of time. So that’s what I’m going to do now. Goodbye.

I've downloaded the most recent version of the Sonos Mac Controller from the Sonos.com site. The Mac App will only display Favorites and songs loaded into the queue from my iPhone. Trying to select any service (Tunein, Apple Music, Pandora, etc) doesn't work and it says I'm not connected to the network. However, I can start and stop musich in the queue and see and start playing items that in my Sonos Favorites category (that were added from my iPhone). I went to Preferences > Services and selected Apple Music. I then selected my account and clicked Reauthorize Account to see if that would help. At that point, I get the following dialog box. Clicking on Try Again just shows the same screen over and over and over. My Mac App is on the same wireless network as the Sonos speakers and again, it can control the speakers (play/pause) but only for music added by my phone. Any suggestions are welcome and appreciated. Thank you

I am trying to update to the latest controller (as it want let me play anything until i do) on my iMac but keep getting error code 1100. this appears to be "end of tape" how do i fix this. If i uninstall and reinstall, will i lose my link to my music on my mac from other controllers?

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router. I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect.  SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app.  That's all good! HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.   How can I get the CR100 to re-join the party? I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.   When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units. I've also tried resetting the CP100 by pressing the following sequence: <left soft button> <middle soft button> <mute button> <middle soft button> <back button> ..then scrolling down to "Turn Off CR" .

I have about 24,000 tracks and 100 playlists on iTunes 12.1.1.4. I ran diagnostics and got code 4436632. Please help me fix this issue. I've tried 5 times now to import my iTunes library. On a Windows 7 PC.

Where do I find the instructions for the above message when updating the app?

Are you aiming to create the world's most unfriendly UI? This update is shockingly bad. I can't begin to describe why because it is just rotten through and through, so where to begin? I know that's not very constructive and I'm sorry about that but, just listen to your customers. Just go back to 7 point something and we'll all be a lot happier. While you're at it could you stop pumping out so many updates. Once a month. Max. John

Having been a Sonos user for the past 8+ years this is the biggest backward step the app/interface has ever received. Sonos had a unique selling point of its easy to use, simple, elegant interface, this I feel has been completely lost in the new app. Using the app is now a clunky experience that no longer feels intuitive and relies on guessing which room you’re controlling when searching for music. Do us all a favour Sonos, go back to the old way the rooms/devices were managed! Don’t get me wrong, change is usually good and we like the continued maintenance/upgrades and development. But you need to listen to customer feedback on this one.

When I start my system (nine speakers) they usually work find but then begin to fade out and then in. Is it my Internet connection or am I overloading the system?

Just trying this new app on both android tablet and iPad. Still boring but now more difficult to use. Not intuitive or user friendly. I didn't like the app before now I hate it more. SONOS you need to get better app designers. This app is the only thing that would put me off recommending sonos to all friends and family. HORRIBLE,HORRIBLE HORRIBLE. BORING colours, BORING design, BORING LAYOUT.

I have Sonos in the house and want to put Sonos in the bathroom that will automatically play when entering. The only way I can think of doing this is to have a movement sensor they switches both the light on and power to the Sonos speaker ... but is it possible to get the Sonos to play music when power is provided (ie on power on). I would like a Sonos group for the bathrooms that eternally plays a mix of chart hits, coming into action when someone is in the bathroom, turning off when they leave. However I also want to be able to occasionally play the same music as I have playing throughout the house (ie for a party) - this is the reason I think of a Sonos. Is my idea possible ?

I have a sonos surround sound system in my living room and I like to swap back and forth from the tv sound to online music. The old app had a button that allowed me to switch back to the tv sound but the new app does not have this feature. How do you return to tv sound? Right now I have to cycle my tv input to get sonos to play the tv sound. It’s frustrsting. Surely I’m missing something.